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CONTACT OFFER TIME FOR AGENTS SUPPORTING CONTACT CENTERS

  • US 20110191134A1
  • Filed: 02/03/2010
  • Published: 08/04/2011
  • Est. Priority Date: 02/03/2010
  • Status: Abandoned Application
First Claim
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1. A method comprising:

  • obtaining one or more contact offer factors related to support of a contact center;

    determining, using a processor, a contact offer time for an agent supporting a contact center based on the one or more contact offer factors, the contact offer time defining when the agent will receive a contact offer; and

    outputting the contact offer time to the agent.

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