MOBILE LOCATION INTEGRATED MERCHANT OFFER PROGRAM AND CUSTOMER SHOPPING

• US 20110191184A1
• Filed: 01/25/2011
• Published: 08/04/2011
• Est. Priority Date: 01/29/2010
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Upton, Michael W., Blackhurst, Jason
• Application Number:
  US13/013,727
• Publication Number:
  US 20110191184A1
• Time in Patent Office: Days
• US Class Current: 705/14.57
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0259 based on store location
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

Embodiments of the invention include a merchant offer program application, which is downloaded onto a customer computer, and that works in connection with the customer'"'"'s accounts at an institution. The merchant offer program application monitors the websites that the customer views, as well as the content the customer is viewing on those websites, such as the products offered for sale through the website or other information on the website. The merchant offer program provides additional information to the customer, such as special offers that are available for the product being viewed, the identity of other merchants that offer the product or a competing product, advertisements or offers regarding other ancillary products typically sold along with the product being considered, etc. The information sent to the customer can be based not only on the website product being viewed, but on the customer'"'"'s past purchase behavior, account balances, interests, etc.

Claims

1. A system for providing offers based on a customer'"'"'s mobile device, comprising:

a memory device;

a communication device; and

a processing device operatively coupled to the memory device and the communication device, wherein the processing device is configured to execute computer-readable program code to;

receive location information related to a physical location of a customer through a location determining device that is a part of a mobile device associated with the customer;

access account information for the customer from an institution;

determine an offer for the customer based at least in part on the physical location of the customer and the account information from the institution; and

provide the offer to the customer on the mobile device.

2. The system of claim 1, wherein the location information related to the physical location of the customer is a merchant location in which the customer is located.

3. The system of claim 1, wherein the location information related to the physical location of the customer is a merchant location that is located near the customer.

4. The system of claim 1, wherein the location information related to the physical location of the customer is a merchant location that is located near a destination identified by the customer.

5. The system of claim 1, wherein the account information is customer transaction information from the institution.

6. The system of claim 1, wherein the account information is customer profile information from the institution.

7. The system of claim 1, wherein the account information is customer relationship information related to the relationship the customer has with a merchant or the institution.

8. The system of claim 1, wherein the processing device configured to execute computer-readable program code to determine the offer for the customer based at least in part on the physical location of the customer and the account information from the institution is also based at least in part on the relationship between a merchant and the institution.

9. The system of claim 1, wherein the processing device is configured to execute computer-readable program code to:

notify the customer of the offer by sending an alert to the mobile device of the customer when the offer is determined.

10. The system of claim 9, wherein the alert is in the form of an alarm, text message, e-mail, instant message, notification alert, or phone call.

11. The system of claim 1, wherein the processing device is configured to execute computer-readable program code to:

display the offer on an interface on the mobile device.

12. The system of claim 1, wherein the processing device is configured to execute computer-readable program code to:

display at least one account balance on an interface on the mobile device.

13. The system of claim 1, wherein the processing device is configured to execute computer-readable program code to:

receive a selection from the customer through the mobile device indicating that the customer wants to utilize the offer.

14. The system of claim 1, wherein the processing device is configured to execute computer-readable program code to cause the processing device to:

receive a selection of a customer account that the customer wants to use to complete a transaction related to the offer.

15. The system of claim 1, wherein the mobile device is a smart phone, PDA, or cell phone.

16. The system of claim 1, wherein the location determining device is a GPS device, a RF location device, a NFC device, a DSRC device, or an IR device.

17. The system of claim 1, wherein the offer is for a merchant that is located at the physical location of the customer.

18. The system of claim 1, wherein the offer is for a merchant that is located near the physical location of the customer.

19. The system of claim 1, wherein the offer is for a competitor merchant of a merchant located at or near the physical location of the customer.

20. The system of claim 1, wherein the institution is a financial institution.

21. The system of claim 1, wherein the processing device configured to execute the computer-readable program code comprises executing the computer-readable program code of a merchant offer program application.

22. The system of claim 21, wherein at least a portion of the merchant offer program application is stored in a first memory device associated with the institution;

and wherein the processing device configured to execute the computer-readable program code of the portion of the merchant offer program application stored in the first memory device associated with the institution is a first processing device associated with the institution.

23. The system of claim 21, wherein the at least a portion of the merchant offer program application is stored in a second memory device associated with the mobile device;

and wherein the processing device configured to execute the computer-readable program code of the portion of the merchant offer program application stored in the second memory device associated with the mobile device is a second processing device associated with the mobile device.

24. A computer program product for a mobile merchant offer program system, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion for receiving location information related to a physical location of a customer through a location determining device that is a part of a mobile device associated with the customer;

an executable portion for accessing account information for the customer from an institution;

an executable portion for determining an offer for the customer based at least in part on the physical location of the customer and the account information from the institution; and

an executable portion for providing the offer to the customer on the mobile device.

25. The computer program product of claim 24, wherein the location information related to the physical location of the customer is a merchant location in which the customer is located.

26. The computer program product of claim 24, wherein the location information related to the physical location of the customer is a merchant location that is located near the customer.

27. The computer program product of claim 24, wherein the location information related to the physical location of the customer is a merchant location that is located near a destination identified by the customer.

28. The computer program product of claim 24, wherein the account information is customer transaction information from the institution.

29. The computer program product of claim 24, wherein the account information is customer profile information from the institution.

30. The computer program product of claim 24, wherein the account information is customer relationship information related to the relationship the customer has with a merchant or the institution.

31. The computer program product of claim 24, wherein the executable portion for determining the offer for the customer based at least in part on the physical location of the customer and the account information from the institution is also based at least in part on the relationship between a merchant and the institution.

32. The computer program product of claim 24, wherein the computer-readable program code portions further comprise:

an executable portion for notifying the customer of the offer by sending an alert to the mobile device of the customer when the offer is determined.

33. The computer program product of claim 32, wherein the alert is in the form of an alarm, text message, e-mail, instant message, notification alert, or phone call.

34. The computer program product of claim 24, wherein the computer-readable program code portions further comprise:

an executable portion for displaying the offer on an interface on the mobile device.

35. The computer program product of claim 24, wherein the computer-readable program code portions further comprise:

an executable portion for displaying at least one account balance on an interface on the mobile device.

36. The computer program product of claim 24, wherein the computer-readable program code portions further comprise:

an executable portion for receiving a selection from the customer through the mobile device indicating that the customer wants to utilize the offer.

37. The computer program product of claim 24, wherein the computer-readable program code portions further comprise:

an executable portion for receiving a selection of a customer account that the customer wants to use to complete a transaction related to the offer.

38. The computer program product of claim 24, wherein the mobile device is a smart phone, PDA, or cell phone.

39. The computer program product of claim 24, wherein the location determining device is a GPS device, a RF location device, a NFC device, a DSRC device, or an IR device.

40. The computer program product of claim 24, wherein the offer is for a merchant that is located at the physical location of the customer.

41. The computer program product of claim 24, wherein the offer is for a merchant that is located near the physical location of the customer.

42. The computer program product of claim 24, wherein the offer is for a competitor merchant of a merchant located at or near the physical location of the customer.

43. The computer program product of claim 24, wherein the institution is a financial institution.

44. A method for using an integrated merchant offer program for customer shopping through a mobile device, the method comprising:

receiving location information related to a physical location of a customer through a location determining device that is a part of a mobile device associated with the customer;

accessing account information for the customer from an institution;

determining an offer for the customer based at least in part on the physical location of the customer and the account information from the institution, through the use of a processing device; and

providing the offer to the customer on the mobile device.

45. The method of claim 44, wherein the location information related to the physical location of the customer is a merchant location in which the customer is located.

46. The method of claim 44, wherein the location information related to the physical location of the customer is a merchant location that is located near the customer.

47. The method of claim 44, wherein the location information related to the physical location of the customer is a merchant location that is located near a destination identified by the customer.

48. The method of claim 44, wherein the account information is customer transaction information from the institution.

49. The method of claim 44, wherein the account information is customer profile information from the institution.

50. The method of claim 44, wherein the account information is customer relationship information related to the relationship the customer has with a merchant or the institution.

51. The method of claim 44, wherein determining the offer for the customer based at least in part on the physical location of the customer and the account information from the institution is also based at least in part on the relationship between a merchant and the institution.

52. The method of claim 44, further comprising:

notifying the customer of the offer by sending an alert to the mobile device of the customer when the offer is determined.

53. The method of claim 52, wherein the alert is in the form of an alarm, text message, e-mail, instant message, notification alert, or phone call.

54. The method of claim 44, further comprising

displaying the offer on an interface on the mobile device.

55. The method of claim 44, further comprising

displaying at least one account balance on an interface on the mobile device.

56. The method of claim 44, further comprising:

receiving a selection from the customer through the mobile device indicating that the customer wants to utilize the offer.

57. The method of claim 44, further comprising:

receiving a selection of a customer account that the customer wants to use to complete a transaction related to the offer.

58. The method of claim 44, wherein the mobile device is a smart phone, PDA, or cell phone.

59. The method of claim 44, wherein the location determining device is a GPS device, a RF location device, a NFC device, a DSRC device, or an IR device.

60. The method of claim 44, wherein the offer is for a merchant that is located at the physical location of the customer.

61. The method of claim 44, wherein the offer is for a merchant that is located near the physical location of the customer.

62. The method of claim 44, wherein the offer is for a competitor merchant of a merchant located at or near the physical location of the customer.

63. The method of claim 44, wherein the institution is a financial institution.