Automated Teller Machine Load Balancing
First Claim
1. A method, comprising:
- receiving an indication of a service issue at a first ATM;
determining if a time to service the first ATM is greater than a predetermined threshold;
responsive to determining that the time to service the first ATM is greater than the predetermined threshold, determining whether at least a second ATM within a predetermined geographic distance from the first ATM has sufficient capacity; and
responsive to determining that the at least second ATM has sufficient capacity, delaying service of the first ATM.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method of balancing load between one or more ATMs is provided. In some examples, a notification of a service issue may be received from a first ATM. A determination may be made as to whether ATMs within a predefined geographic distance of the first ATM may have sufficient capacity to support additional transactions due to the first ATM being out of service. If the additional ATMs do have sufficient capacity, a service call to address the service issue at the first ATM may be postponed, for instance, until a more convenient time, a regular business day, etc. If the additional ATMs in the area do not have sufficient capacity, a service call may be placed to address the service issue at the first ATM as soon as possible.
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Citations
21 Claims
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1. A method, comprising:
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receiving an indication of a service issue at a first ATM; determining if a time to service the first ATM is greater than a predetermined threshold; responsive to determining that the time to service the first ATM is greater than the predetermined threshold, determining whether at least a second ATM within a predetermined geographic distance from the first ATM has sufficient capacity; and responsive to determining that the at least second ATM has sufficient capacity, delaying service of the first ATM. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method, comprising:
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receiving a notification of low funds at a first ATM; determining whether a replenishment is scheduled within a predetermined time period; responsive to determining that the replenishment is not schedule within the predetermined time period, determining whether sufficient capacity is available at least a second ATM within a predefined geographic distance of the first ATM; responsive to determining that sufficient capacity is available at the at least second ATM, awaiting the scheduled replenishment. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14, 15)
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16. One or more computer readable media storing computer readable instructions that, when executed, cause an apparatus to:
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receive an indication of a service issue at a first ATM; determine if a time to service the first ATM is greater than a predetermined threshold; responsive to determining that the time to service the first ATM is greater than the predetermined threshold, determine whether at least a second ATM within a predetermined geographic distance from the first ATM has sufficient capacity; and responsive to determining that the at least second ATM has sufficient capacity, delay service of the first ATM. - View Dependent Claims (17, 18, 19, 20, 21)
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Specification