METHOD AND APPARATUS FOR OVERRIDING APPARENT GEO-POD ATTRIBUTES

• US 20110196714A1
• Filed: 02/09/2010
• Published: 08/11/2011
• Est. Priority Date: 02/09/2010
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: MATULA, Valentine, SKIBA, David, ERHART, George
• Application Number:
  US12/702,764
• Publication Number:
  US 20110196714A1
• Time in Patent Office: Days
• US Class Current: 705/7.29
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: G06Q 50/265 Personal security, identity or safety

Abstract

A system and method manage the exchange of information, especially geo-location information, between a customer and an enterprise. A customer can include any person that may enter into a relationship with the enterprise. An enterprise can be any business or organization that may provide goods, services, or be involved in a relationship with a person. The customer and enterprise are involved in a transaction. Thus, the relationship with the person and the enterprise may be temporal in that it will only last for a period of time or only be involved in certain periods of time or may be temporary. The customer is able to provide customer settings. Further, during the transaction, one or more transaction settings may be established by the enterprise and the customer. As such, when the exchange of information occurs, an enterprise server or other system may be able to limit the types of information provided per the customer settings and the transaction settings.

Claims

1. A method for providing information about a first party associated with a transaction, the method comprising:

a processor establishing a transactional relationship between a first party and a second party, wherein the transactional relationship is defined by a rule;

the processor receiving geo-location information for the first party;

the processor identifying the first party;

in response to identifying the first party, the processor determining the transactional relationship associated with the first party;

the processor retrieving the rule associated with the transactional relationship;

the processor presenting information about the first party to the second party, wherein the information presented is defined at least in part by the rule.

2. The method as defined in claim 1, wherein the rule is established by the first party.

3. The method as defined in claim 2, wherein the rule is associated with every transaction associated with the first party.

4. The method as defined in claim 1, wherein the first party is a person and the second party is a commercial enterprise.

5. The method as defined in claim 1, wherein the rule includes at least one restriction about information that may be provided to the second party.

6. The method as defined in claim 1, wherein the rule is established incident to the transaction.

7. The method as defined in claim 1, wherein the information includes at least one of a group consisting of location information, speed information, travel history, event attendance, objects in possession of the first party, identity of the first party, identity type of the first party, or a predicted destination.

8. A computer readable medium having stored thereon instructions that cause a computing system to execute a method for conducting an action associated with a geo-location, the instructions comprising:

instructions to receive transaction information associated with a transaction between a first party and a second party;

instructions to establish a transactional relationship between the first party and the second party;

instructions to receive a first rule incident to the transaction, wherein the first rule defines for the transaction what information about the first party may be provided to second party;

instructions to receive a second rule associated with the first party, wherein the second rule defines for the first party what information about the first party may be provided to second party;

instructions to receive geo-location information for the first party;

instructions to identify the first party;

in response to the identification the first party, instructions to determine the transactional relationship associated with the first party;

instructions to retrieve the first rule and the second rule associated with the transactional relationship and the first party;

instructions to present information about the first party to the second party, wherein the information presented is defined at least in part by the first rule and the second rule.

9. The method as defined in claim 8, wherein the second rule is established by the first party and the first rule is established by the second party.

10. The method as defined in claim 8, if the second rule and the first rule conflict, instructions to adopt the second rule.

11. The method as defined in claim 8, wherein the first party is a person and the second party is a commercial enterprise.

12. The method as defined in claim 11, wherein the transaction is the sale of a good or service.

13. The method as defined in claim 8, wherein the first rule applies to all transactions associated with the second party.

14. The method as defined in claim 8, wherein the information provided to the second party includes at least one of a group consisting of location information, speed information, travel history, event attendance, objects in possession of the first party, identity of the first party, identity type of the first party, or a predicted destination.

15. An interaction center system for an enterprise comprising:

an enterprise server operable to store information about a transaction associated with a first party and a second party, operable to provide personal information about the first party, and operable to provide a rule associated with the transaction;

an interaction center server in communication with a geo-location service and the enterprise server, the geo-location service being operable to provide geo-location information for the first party, and the interaction center server being operable to;

receive the rule from the enterprise server;

receive geo-location information for the first party associated with the enterprise;

identify the first party associated with the geo-location information;

in response to identifying the first party, determine the rule applies to the first party;

redact a portion of the geo-location information in correspondence with the rule; and

send the non-redacted portion of the geo-location information to the enterprise server.

16. The communication system as defined in claim 15, further comprising a customer settings database in communication with the enterprise server, the customer settings database operable to provide the rule to the enterprise server.

17. The interaction center system as defined in claim 16, wherein the rule is a user-defined parameter defining what geo-location information is to be redacted.

18. The interaction center system as defined in claim 15, wherein the interaction center server comprises:

a decision support server, the decision support server executing;

a person identifier module operable to identify the first party;

a user application operable to send and received information with the enterprise server and operable to determine the which geo-location information to redact; and

a work flow engine in communication with the person identifier module, action identifier module, and user application, the work flow engine operable to conduct the action, wherein the work flow engine conducts the action by at least communicating with a communication device.

19. The interaction center system as defined in claim 15, wherein the enterprise server is in communication with at least one of an enterprise policies database and a historical data database.

20. The interaction center system as defined in claim 19, wherein the enterprise policies database includes enterprise policies database stores the rule, wherein the rule is defined by the transaction.