SYSTEMS FOR INDUCING CHANGE IN A HUMAN PHYSIOLOGICAL CHARACTERISTIC
First Claim
1. A system for inducing a change in a human physiological characteristic comprising:
- a wearable badge having a sensor configured to sense a human physiological characteristic;
a machine readable memory configured to store a human physiological characteristic reference index;
a processor device configured to provide a comparison of said sensed human physiological characteristic to said reference index; and
a feedback channel configured to transmit feedback information based on said comparison to induce said change.
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Accused Products
Abstract
Systems and methods for inducing a change in a human physiological characteristic. The physiological characteristic may correspond to an emotional state of a dialogue participant. The dialogue participant may be an individual participating in a conversation. The outcome of the conversation may be related to a business objective, such as providing high quality call center services. A sensor may monitor the physiologic characteristic. A processor may relate the physiologic characteristic to an emotional state. The processor may provide feedback to the individual based on the emotional state. The feedback may be formulated to change the individual'"'"'s emotional state.
48 Citations
21 Claims
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1. A system for inducing a change in a human physiological characteristic comprising:
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a wearable badge having a sensor configured to sense a human physiological characteristic; a machine readable memory configured to store a human physiological characteristic reference index; a processor device configured to provide a comparison of said sensed human physiological characteristic to said reference index; and a feedback channel configured to transmit feedback information based on said comparison to induce said change. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for inducing a change in a physiological characteristic of an individual, the method comprising:
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receiving from a wearable badge sensor a signal corresponding to a human physiological characteristic; correlating the signal with a metric of the human physiological characteristic; and linking the metric to an emotional state. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. One or more computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for inducing a change in a physiological characteristic of an individual, the method comprising:
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receiving from a wristband sensor a signal corresponding to a human physiological characteristic; correlating the signal with a metric of the human physiological characteristic; linking the metric to an emotional state; and providing to the individual feedback based on the emotional state. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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Specification