SYSTEMS FOR INDUCING CHANGE IN A HUMAN PHYSIOLOGICAL CHARACTERISTIC
First Claim
1. A system for inducing a change in a human physiological characteristic of an individual, the system comprising:
- a sensor configured to sense said human physiological characteristic;
a machine readable memory configured to store a human physiological characteristic reference index;
a processor device configured to provide a comparison of said sensed human physiological characteristic to said reference index; and
a visual display configured to transmit information to said individual, said information being based on said comparison and formulated to induce said change.
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Accused Products
Abstract
Systems and methods for inducing a change in a human physiological characteristic. The physiological characteristic may correspond to an emotional state of a dialogue participant. The dialogue participant may be an individual participating in a conversation. The outcome of the conversation may be related to a business objective, such as providing high quality call center services. A sensor may monitor the physiologic characteristic. A processor may relate the physiologic characteristic to an emotional state. The processor may provide feedback to the individual based on the emotional state. The feedback may be formulated to change the individual'"'"'s emotional state.
86 Citations
20 Claims
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1. A system for inducing a change in a human physiological characteristic of an individual, the system comprising:
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a sensor configured to sense said human physiological characteristic; a machine readable memory configured to store a human physiological characteristic reference index; a processor device configured to provide a comparison of said sensed human physiological characteristic to said reference index; and a visual display configured to transmit information to said individual, said information being based on said comparison and formulated to induce said change. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for inducing a change in a physiological characteristic of an individual, the method comprising:
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receiving from a sensor a signal corresponding to a human physiological characteristic; correlating the signal with a metric of the human physiological characteristic; linking the metric to an emotional state; and providing to said individual visual information formulated to change an emotional state. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. One or more computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for inducing a change in a physiological characteristic of an individual, the method comprising:
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receiving from a sensor a signal corresponding to a human physiological characteristic; correlating the signal with a metric of the human physiological characteristic; linking the metric to an emotional state; and providing to said individual visual information formulated to change an emotional state. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification