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REAL-TIME SALES SUPPORT AND LEARNING TOOL

  • US 20110202472A1
  • Filed: 02/25/2011
  • Published: 08/18/2011
  • Est. Priority Date: 03/19/2004
  • Status: Active Grant
First Claim
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1. A method comprising:

  • detecting, in an interaction between a sales agent and a customer, spoken words of at least one of the sales agent and the customer;

    determining a first geographic location of at least one of the sales agent and the customer at a time of the interaction;

    based on the determination of the first geographic location, processing the detected spoken words by;

    focusing on identifying keywords related to the first geographic location, andavoiding keywords related to other geographic locations that do not correspond to the first geographic location;

    determining, by a processor, a context of the interaction based on the processing of the detected spoken words;

    retrieving information relevant to the determined context of the interaction; and

    providing the retrieved information in an electronically presentable format to the sales agent.

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