SYSTEMS AND METHODS FOR DIAGNOSING AND FIXING ELECTRONIC DEVICES
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Abstract
Systems and methods for reducing the cost and time required for diagnosing and fixing electronic devices are provided. A host electronic device may be configured to generate a log of events that it experiences. A help component may access the generated log and analyze the log to detect if the host device has experienced a problem. Data may then be exchanged between the help component and the host device in order to fix the detected problem.
71 Citations
137 Claims
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1-69. -69. (canceled)
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70. A method of diagnosing a host electronic device with a help component, the method comprising:
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accessing at least a portion of a log with the help component; analyzing the at least a portion of the log with the help component to detect a problem experienced by the host electronic device; and exchanging corrective data between the help component and the host electronic device to fix the problem, the exchanging comprising at least one of; uploading at least a portion of the corrective data to the host electronic device from the help component; and deleting at least a portion of the corrective data from the host electronic device. - View Dependent Claims (71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 100, 101, 102, 103)
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104. A help component comprising:
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circuitry configured to access at least a portion of a log from a host electronic device; circuitry configured to analyze the at least a portion of the log to detect a problem experienced by the host electronic device; and circuitry configured to exchange corrective data between the help component and the host electronic device to fix the problem by at least one of; uploading at least a portion of the corrective data to the host electronic device from the help component; and deleting at least a portion of the corrective data from the host electronic device. - View Dependent Claims (105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137)
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Specification