METHOD AND SYSTEM FOR CONSUMER-SPECIFIC COMMUNICATION BASED ON CULTURAL NORMALIZATION TECHNIQUES
First Claim
1. A method for providing consumer-specific communication based on cultural normalization techniques, the method comprising:
- obtaining information about the consumer using an interactive interface running on an application layer of a network-connectable resource;
receiving an identification of a consumer-selected language and an output format selection;
providing plain-language output information in the consumer-selected language and output format;
presenting questions, by a query/interrogation unit, regarding the plain-language output information;
acquiring responses to the presented questions; and
ascertaining an understanding of the plain-language output information based on the acquired responses.
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Accused Products
Abstract
A method and system for providing consumer-specific communication based on cultural-normalization techniques. The method includes obtaining information about the consumer using an interactive interface, receiving an identification of a consumer-selected language and an output format selection, providing plain-language output information in the consumer-selected language and output format, presenting questions, by a query/interrogation unit, regarding the plain-language output information, acquiring responses to the presented questions, and ascertaining an understanding of the plain-language output information based on the acquired responses. The system includes a controller, an interactive interface unit, a format selection unit, a language selection unit providing content in a user-selected language, a query/interrogation unit, and a response evaluation unit analyzing responses to determine a user'"'"'s literacy level. The response evaluation unit configured to mine, analyze, and/or parse contents of a database containing user responses to the queries.
44 Citations
23 Claims
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1. A method for providing consumer-specific communication based on cultural normalization techniques, the method comprising:
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obtaining information about the consumer using an interactive interface running on an application layer of a network-connectable resource; receiving an identification of a consumer-selected language and an output format selection; providing plain-language output information in the consumer-selected language and output format; presenting questions, by a query/interrogation unit, regarding the plain-language output information; acquiring responses to the presented questions; and ascertaining an understanding of the plain-language output information based on the acquired responses. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A non-transitory computer readable medium having stored thereon instructions which when executed by a processor cause the processor to perform the method of:
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obtaining information about the consumer using an interactive interface running on an application layer of a network-connectable resource; receiving an identification of a consumer-selected language and an output format selection; providing plain-language output information in the consumer-selected language and output format; presenting questions, by a query/interrogation unit, regarding the plain-language output information; acquiring responses to the presented questions; and ascertaining an understanding of the plain-language output information based on the acquired responses. - View Dependent Claims (17, 18, 19)
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20. A system for providing consumer-specific communication based on cultural normalization techniques, the system comprising:
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a central controller in communication with an internal bus; an interactive interface unit, controlled at least in part by the central controller, configured to present an interactive interface to a user, to collect information from the user, and to present information to the user; a format selection unit configured to format plain language information provided to the user in the format selected by the user through the interactive interface unit; a language selection unit configured to access content in a database, the content to be provided to the user in a language selected by the user through the interactive interface unit; a query/interrogation unit configured to provide the interactive interface unit with questions to be presented to the user; and a response evaluation unit configured to analyze responses to the questions and to determine a user'"'"'s literacy level. - View Dependent Claims (21, 22, 23)
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Specification