DEVICE SKINS FOR USER ROLE, CONTEXT, AND FUNCTION AND SUPPORTING SYSTEM MASHUPS

• US 20110209069A1
• Filed: 07/16/2010
• Published: 08/25/2011
• Est. Priority Date: 02/23/2010
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Mohler, David S.
• Granted Patent: US 9,253,306 B2
• Time in Patent Office: Days
• US Class Current: 715/744
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications
• CPC Class Codes: H04M 1/72454 according to context-related or environment-related conditions
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information and presentation of the located third party information by a mashup and preparation of a mashup to combine different communication modes or modes in a common session.

Claims

1. A method, comprising:

determining, by a processor executable mashup stimulus module, at least one of a role, context, presence state, and location of a user, the determined at least one of a role, context, presence state, and location being different from a user request and command to provide an existing, specified mashup; and

in response to the determined at least one of a role, context, presence state, and location, providing, by a processor executable mashup management module, at least one of a mashup and output of the mashup to the user, the mashup being a function of the determined at least one of a role, context, presence state, and location.

2. The method of claim 1, wherein the at least one of a role, context, presence state, and location is user role and wherein user role is one or more of executive, sales, marketing, engineering, manufacturing, services (e.g., legal, accounting, finance, broker, realtor, medical, emergency, and the like), human resources, security, administrative, supervising, managing, employee, consultant, remote system service, contact center agent, contact center subject matter expert, contact center supervisor, a member with a specific duty within a real and/or virtual social network, sequential process coordination and/or enforcement, a member with a specific assignment within an overall program, data reporting, analysis and/or distribution function, project and/or program management, systems engineering, commodity broker, stock broker, bond broker, financial instrument trader, financial services, management, advising, government entity coordination, and realtor.

3. The method of claim 1, wherein the at least one of a role, context, presence state, and location is user context and wherein the user context is one or more of receiving a contact from an identified contactor, a temporal indicator of a scheduled activity, an identity of a file accessed by the user, an identity of a record accessed by the user, content of a communication of the user in a contact with another party, working—

in office, working—

home office, working—

traveling, working—

customer site, working—

trade show, not working—

but available for priority items, not working—

but available for certain (specified or important) parties, not working—

asleep, not working—

vacation, not working—

furlough, not working—

emergency, sensed user activity, sensed resources (including computational devices, records, files, links (e.g., hyperlinks), RSS feeds, and the like) accessed by or otherwise in use by user, sensed participants in activity involving user, and combinations thereof.

4. The method of claim 1, wherein the at least one of a role, context, presence state, and location is user presence state and wherein the presence state and wherein the presence state is a function of a status indicator of the user'"'"'s presence.

5. The method of claim 1, wherein the at least one of a role, context, presence state, and location is user location and wherein the user location is determined relative to a system of satellite-based location signals.

6. The method of claim 1, wherein the provided mashup is associated with a description of the determined at least one of role, context, presence state, and location, wherein the provided mashup is associated with at least one of (a) a description of device capabilities, provisioning and user preferences required by a computational device of the user, (b) a description of an appearance and/or configuration associated with the computational device of the user, and (c) an electronic address or other identifier of the computational device of the user.

7. A non-transient computer readable medium comprising processor executable instructions that, when executed, perform the steps of claim 1.

8. An apparatus, comprising:

a processor executable mashup stimulus module to determine at least one of a role, context, presence state, and location of a user, the determined at least one of a role, context, presence state, and location being different from a user request and command to provide an existing, specified mashup; and

a processor executable mashup management module operable, in response to the determined at least one of a role, context, presence state, and location, to provide at least one of a mashup and output of the mashup to the user, the mashup being a function of the determined at least one of a role, context, presence state, and location.

9. The apparatus of claim 8, wherein the at least one of a role, context, presence state, and location is user role and wherein user role is one or more of executive, sales, marketing, engineering, manufacturing, services (e.g., legal, accounting, finance, broker, realtor, medical, emergency, and the like), human resources, security, administrative, supervising, managing, employee, consultant, remote system service, contact center agent, contact center subject matter expert, contact center supervisor, a member with a specific duty within a real and/or virtual social network, sequential process coordination and/or enforcement, a member with a specific assignment within an overall program, data reporting, analysis and/or distribution function, project and/or program management, systems engineering, commodity broker, stock broker, bond broker, financial instrument trader, management, advising, government entity coordination, and realtor.

10. The apparatus of claim 8, wherein the at least one of a role, context, presence state, and location is user context and wherein the user context is one or more of receiving a contact from an identified contactor, a temporal indicator of a scheduled activity, an identity of a file accessed by the user, an identity of a record accessed by the user, content of a communication of the user in a contact with another party, working—

in office, working—

home office, working—

traveling, working—

customer site, working—

trade show, not working—

but available for priority items, not working—

but available for certain (specified or important) parties, not working—

asleep, not working—

vacation, not working—

furlough, not working—

emergency, sensed user activity, sensed resources (including computational devices, records, files, links (e.g., hyperlinks), RSS feeds, and the like) accessed by or otherwise in use by user, sensed participants in activity involving user, and combinations thereof.

11. The apparatus of claim 8, wherein the at least one of a role, context, presence state, and location is user presence state and wherein the presence state and wherein the presence state is a function of a status indicator of the user'"'"'s presence.

12. The apparatus of claim 8, wherein the at least one of a role, context, presence state, and location is user location and wherein the user location is determined relative to a system of satellite-based location signals.

13. The apparatus of claim 8, wherein the provided mashup is associated with a description of the determined at least one of role, context, presence state, and location, wherein the provided mashup is associated with at least one of (a) a description of device capabilities, provisioning and user preferences required by a computational device of the user, (b) a description of an appearance and/or configuration associated with the computational device of the user, and (c) an electronic address or other identifier of the computational device of the user.

14. A method, comprising:

determining, by a processor executable mashup stimulus module, at least one of a role, context, presence state, and location of a user;

based on the determined at least one of a role, context, presence state, and location, selecting, by at least one of a processor executable mashup selection and creation module, a mashup to provide output to the user;

selecting a computational device of the user to receive at least one of a selected mashup and output from the selected mashup;

configuring, by a processor executable mashup configuration module, at least one of the selected mashup and selected mashup output based on one or more of capabilities, provisioning, and user preferences of the selected computational device; and

providing, by a processor executable mashup management module, at least one of the selected mashup and selected mashup output to the user.

15. The method of claim 14, wherein the at least one of a role, context, presence state, and location is user role and wherein user role is one or more of executive, sales, marketing, engineering, manufacturing, services (e.g., legal, accounting, finance, broker, realtor, medical, emergency, and the like), human resources, security, administrative, supervising, managing, employee, consultant, remote system service, contact center agent, contact center subject matter expert, contact center supervisor, a member with a specific duty within a real and/or virtual social network, sequential process coordination and/or enforcement, a member with a specific assignment within an overall program, data reporting, analysis and/or distribution function, project and/or program management, systems engineering, commodity broker, stock broker, bond broker, financial instrument trader, management, advising, government entity coordination, and realtor.

16. The method of claim 14, wherein the at least one of a role, context, presence state, and location is user context and wherein the user context is one or more of receiving a contact from an identified contactor, a temporal indicator of a scheduled activity, an identity of a file accessed by the user, an identity of a record accessed by the user, content of a communication of the user in a contact with another party, working—

in office, working—

home office, working—

traveling, working—

customer site, working—

trade show, not working—

but available for priority items, not working—

but available for certain (specified or important) parties, not working—

asleep, not working—

vacation, not working—

furlough, not working—

emergency, sensed user activity, sensed resources (including computational devices, records, files, links (e.g., hyperlinks), RSS feeds, and the like) accessed by or otherwise in use by user, sensed participants in activity involving user, and combinations thereof.

17. The method of claim 14, wherein the at least one of a role, context, presence state, and location is user presence state and wherein the presence state and wherein the presence state is a function of a status indicator of the user'"'"'s presence.

18. The method of claim 14, wherein the at least one of a role, context, presence state, and location is user location and wherein the user location is determined relative to a system of satellite-based location signals.

19. The method of claim 14, wherein the provided mashup is associated with a description of the determined at least one of role, context, presence state, and location, wherein the selected mashup is associated with at least one of (a) a description of device capabilities, provisioning and user preferences required by a computational device of the user, (b) a description of an appearance and/or configuration associated with the computational device of the user, and (c) an electronic address or other identifier of the computational device of the user.

20. A non-transient computer readable medium comprising processor executable instructions that, when executed, perform the steps of claim 14.