Delivery Expert System, Method and Computer Program Product

• US 20110216366A1
• Filed: 05/18/2011
• Published: 09/08/2011
• Est. Priority Date: 10/29/1996
• Status: Active Grant

• Current Assignee: Ip Ot Sub Ulc
• Original Assignee: Open Text Incorporated (Open Text Corporation)
• Inventors: Haebner, Robert, Johns, Valerie Louise, Li, Diana, Ranalli, Douglas J., Baumgartner, Lori, Ranalli, Shelley J.
• Granted Patent: US 8,149,445 B2
• Time in Patent Office: Days
• US Class Current: 358/1.15
• CPC Class Codes: H04N 1/0001 Transmission systems or arrangements
• CPC Class Codes: H04N 1/00082 Adjusting or controlling interrupting an operation H04N1/00915; inhibiting an operation H04N1/00925
• CPC Class Codes: H04N 1/00206 Transmitting or receiving computer data via an image communication device, e.g. a facsimile transceiver H04N1/00236 takes precedence
• CPC Class Codes: H04N 1/00209 Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax
• CPC Class Codes: H04N 1/0083 Arrangements for transferring signals between different components of the apparatus, e.g. arrangements of signal lines or cables for control or supervision between image input and output device H04N1/32
• CPC Class Codes: H04N 1/32053 Delayed transmission, e.g. to make use of reduced connection rates H04N1/32074 takes precedence
• CPC Class Codes: H04N 1/32074 Redialing, e.g. after failure to make a connection
• CPC Class Codes: H04N 1/324 intermediate the transmitter and receiver terminals, e.g. at an exchange
• CPC Class Codes: H04N 1/32406 in connection with routing or relaying, e.g. using a fax-server or a store-and-forward facility stored and forward data switching systems H04L12/54
• CPC Class Codes: H04N 1/32411 Handling instructions for routing or relaying
• CPC Class Codes: H04N 1/32422 Reprocessing messages, e.g. in case the intended destination is busy
• CPC Class Codes: H04N 1/32641 of transmission or transmitted data, e.g. interruption or wrong number of pages
• CPC Class Codes: H04N 2201/0093 Facsimile machine H04N2201/0094 takes precedence
• CPC Class Codes: H04N 2201/0098 User intervention not otherwise provided for, e.g. placing documents, responding to an alarm
• CPC Class Codes: H04N 2201/3278 Transmission

Abstract

An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.

Claims

1. A method for a computing device to facilitate delivery of a document from a source to a destination over a network after an unsuccessful initial delivery attempt of the document to the destination, the method comprising:

initiating a rule-based process at the computing device to automatically determine one of multiple possible next actions related to the delivery of the document based on a set of input conditions such that different next actions are automatically determined based on different combinations of multiple input conditions.

2. A method according to claim 1, further comprising receiving rule-based instructions from the source.

3. A method according to claim 2, wherein the rule-based instructions are received from the source after the unsuccessful initial delivery attempt of the document to the destination.

4. A method according to claim 2, wherein the rule-based instructions are received from the source before the unsuccessful initial delivery attempt of the document to the destination.

5. A method according to claim 2, wherein the rule-based instructions from the source are designated temporary.

6. A method according to claim 1, wherein the input conditions include one or more of:

the destination;

the source;

a database of past delivery attempts to the destination; and

a human analyst.

7. A method according to claim 1, wherein the document is an email message, a voice mail message, or a fax document.

8. A computer program product comprising at least one non-transitory computer readable medium storing instructions translatable by at least one processor to perform:

after an unsuccessful initial delivery attempt of a document from a source to a destination over a network, initiating a rule-based process at a computing device to automatically determine one of multiple possible next actions related to the delivery of the document based on a set of input conditions such that different next actions are automatically determined based on different combinations of multiple input conditions.

9. A computer program product according to claim 8, wherein the instructions are further translatable by the at least one processor to perform receiving rule-based instructions from the source.

10. A computer program product according to claim 9, wherein the rule-based instructions are received from the source after the unsuccessful initial delivery attempt of the document to the destination.

11. A computer program product according to claim 9, wherein the rule-based instructions are received from the source before the unsuccessful initial delivery attempt of the document to the destination.

12. A computer program product according to claim 9, wherein the rule-based instructions from the source are designated temporary.

13. A computer program product according to claim 8, wherein the input conditions include one or more of:

the destination;

the source;

a database of past delivery attempts to the destination; and

a human analyst.

14. A computer program product according to claim 8, wherein the document is an email message, a voice mail message, or a fax document.

15. A system comprising:

at least one processor; and

at least one non-transitory computer readable medium storing instructions translatable by the at least one processor to perform;

after an unsuccessful initial delivery attempt of a document from a source to a destination over a network, initiating a rule-based process at a computing device to automatically determine one of multiple possible next actions related to the delivery of the document based on a set of input conditions such that different next actions are automatically determined based on different combinations of multiple input conditions.

16. A system according to claim 15, wherein the instructions are further translatable by the at least one processor to perform receiving rule-based instructions from the source.

17. A system according to claim 16, wherein the rule-based instructions are received from the source after the unsuccessful initial delivery attempt of the document to the destination.

18. A system according to claim 16, wherein the rule-based instructions are received from the source before the unsuccessful initial delivery attempt of the document to the destination.

19. A system according to claim 16, wherein the rule-based instructions from the source are designated temporary.

20. A system according to claim 15, wherein the document is an email message, a voice mail message, or a fax document.