METHOD OF AND SYSTEM FOR PROVIDING ADAPTIVE RESPONDENT TRAINING IN A SPEECH RECOGNITION APPLICATION

• US 20110231190A1
• Filed: 03/21/2011
• Published: 09/22/2011
• Est. Priority Date: 10/16/2000
• Status: Active Grant

• Current Assignee: Eliza Corporation (Gainwell Technologies)
• Original Assignee: Eliza Corporation (Gainwell Technologies)
• Inventors: Drane, Alexandra, Merrow, Lucas, Quibria, Nasreen, Kroeker, John P., Boulanov, Oleg
• Granted Patent: US 9,578,169 B2
• Time in Patent Office: Days
• US Class Current: 704/243
• CPC Class Codes: G10L 15/063 Training
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 21/00 Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility G10L19/00 takes precedence
• CPC Class Codes: G10L 25/00 Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 muting semiconductor-based amplifiers when some special characteristics of a signal are sensed by a speech detector, e.g. sensing when no signal is present, H03G3/34
• CPC Class Codes: G10L 25/03 characterised by the type of extracted parameters
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/523 with call distribution or queueing

Abstract

A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.

Claims

1. A method of conducting a telephonic speech recognition application comprising:

A. making telephonic contact with a respondent;

B. presenting the respondent with at least one introductory prompt to reply to;

C. utilizing a speech recognition algorithm to process the audio responses given by the respondent to determine a level of capability of the respondent;

D. based on said audio responses, presenting the respondent with one of;

at least one prompt associated with an application; and

an explanation of the operation of said speech recognition application.

2. The method of claim 1 wherein said explanation includes at least one of a sample prompt and instructions on responding to the at least one prompt of said application.

3. A system for conducting a telephonic speech recognition application comprising:

an automated telephone device for making telephonic contact with a respondent; and

a speech recognition device which, upon said telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to;

receives a spoken response from the respondent; and

performs a speech recognition analysis on said spoken response to determine a capability of the respondent to complete the application;

wherein, if said speech recognition device, based on said spoken response to said introductory prompt, determines that the respondent is capable of competing said application, said speech recognition device presents at least one application prompt to said respondent; and

wherein, if said speech recognition device, based on said spoken response to said introductory prompt, determines that the respondent is not capable of completing said application, said speech recognition system presents instructions on completing said application to the respondent.