SYSTEM AND METHOD FOR SETTING UP AND ACTIVATING AGENT SHORTCUT OPERATIONS
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Abstract
Embodiments of the present invention provide for methods, devices and systems for setting up an agent shortcut operation to be activated at an electronic device in a network. The agent shortcut operation can be setup at an electronic device connected to a network by receiving a selection of an agent shortcut operation from a user on an agent setup device, and sending the selected agent shortcut operation through the network to the electronic device to be available for subsequent activation. The agent shortcut operation can be activated by sending an agent shortcut operation to the electronic device, receiving an activation signal from an agent activation device for the agent shortcut operation, and in response to the received activation signal, sending a signal to the electronic device to activate the agent shortcut operation.
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Citations
74 Claims
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1-54. -54. (canceled)
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55. A method, comprising:
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configuring an agent shortcut operation at a first location; and communicating the agent shortcut operation through a network, wherein the agent shortcut operation is relayed through an agent device and provided to an electronic device to be available for subsequent activation at a second location in which the electronic device resides. - View Dependent Claims (56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68)
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69. Logic encoded in one or more non-transitory media that includes code for execution and when executed by a processor operable to perform operations comprising:
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configuring an agent shortcut operation at a first location; and communicating the agent shortcut operation through a network, wherein the agent shortcut operation is relayed through an agent device and provided to an electronic device to be available for subsequent activation at a second location in which the electronic device resides. - View Dependent Claims (70, 71, 72, 73)
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74. A server, comprising:
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a processor; and a memory, wherein the processor and the memory interact such that the server is operable to; provide menus to a user for selecting a plurality of agent shortcut operations; configure a particular agent shortcut operation; and communicate the particular agent shortcut operation through a network, wherein the particular agent shortcut operation is relayed through an agent device and provided to an electronic device to be available for subsequent activation at a location in which the electronic device resides, and wherein at least one of the menus allows the user to determine a method of activation for at least some of the plurality of agent shortcut operations, and wherein at least one of the menus allows the user to provide an e-mail address, a phone number, or an Internet protocol (IP) address associated with a particular device to be used to assist in activating the particular agent shortcut operation.
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Specification