ADAPTIVE DIAGNOSTICS FOR IMPLEMENTATION OF AN AUTOMATED TELLER MACHINE("ATM") THIN-CLIENT MODE

• US 20110231705A1
• Filed: 03/18/2010
• Published: 09/22/2011
• Est. Priority Date: 03/18/2010
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Dent, Nathan, McGraw, William H. IV, Bryant, Matthew K., Vannatter, Timothy B.
• Granted Patent: US 8,108,726 B2
• Time in Patent Office: Days
• US Class Current: 714/27
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs
• CPC Class Codes: G07F 19/211 Software architecture within ATMs or in relation to the ATM network

Abstract

Thus, methods and apparatus for providing adaptive diagnostics for ATM fault conditions are provided. Such methods and apparatus may include one or more computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for diagnosing an electronic self-service device fault condition. The method may include receiving an input from a self-service device. The input may include information regarding a fault-related event. The method may also include assessing a plurality of system-level ramifications of the fault-related event. In response to the assessing, the method may further include determining continued viability of a plurality of ATM services. The method may also include electronically providing a notification of a list of remaining viable self-service device services.

Claims

1. Apparatus for invoking a thin-client operational mode in an electronic self-service device, the apparatus comprising:

a database configured to store a plurality of self-service device fault conditions;

a machine readable memory configured to store a plurality of execution instructions, each of the plurality of execution instructions corresponding to one or more of the plurality of self-service device fault conditions;

a processor for configured to execute the instructions;

wherein, in a first of the fault conditions, the self-service device maintains the viability of a central processing unit (“

CPU”

), at least partial use of a port for communication with a display, a machine readable memory and a keypad, the keypad for entry of phone number and/or address information; and

wherein the execution instructions in response to the first fault condition comprises invoking the thin-client operational mode, the thin-client operational mode that includes displaying location of a plurality of nearby operational self-service devices.

2. The apparatus of claim 1 wherein the execution instructions further comprise displaying the locations of a plurality of nearby banking centers.

3. The apparatus of claim 1 wherein the execution instructions further comprise displaying the locations of nearby self-service device-affiliated retail point of sale terminals.

4. Apparatus for invoking a thin-client operational mode in an electronic self-service device, the apparatus comprising:

a database configured to store a plurality of self-service device fault conditions;

a machine readable memory configured to store a plurality of execution instructions, each of the plurality of execution instructions corresponding to one or more of the plurality of self-service device fault conditions;

a processor for configured to execute the instructions;

wherein, in a first of the fault conditions, the self-service device maintains the viability of a central processing unit (“

CPU”

), at least partial use of a communications port, a machine readable memory and a keypad, the keypad for entry of identification information; and

wherein the execution instructions comprise invoking the thin-client operational mode, the thin-client operational mode that includes coordinating global positioning information via a user mobile phone to direct the user to a fully operational self-service device.

5. The apparatus of claim 4 wherein the execution instructions further comprise displaying a map on the user mobile phone device for directing the user to the nearest fully operational self-service device.

6. Apparatus for invoking a limited operational mode in an electronic self-service device, the apparatus comprising:

a database configured to store a plurality of self-service device fault conditions;

a machine readable memory configured to store a plurality of execution instructions, each of the plurality of execution instructions corresponding to one or more of the plurality of self-service device fault conditions;

a processor for configured to execute the instructions;

wherein, in a first of the fault conditions, the self-service device maintains the viability of a central processing unit (“

CPU”

), at least partial use of a port for communication regarding the fault condition and a machine readable memory; and

wherein the execution instructions comprise invoking the thin-client operational mode, the thin-client operational mode that includes providing displaying estimated time for remediation of the first fault condition, the estimated time for remediation based at least in part on information relating to the cause for ATM failure.

7. The apparatus of claim 6 wherein the execution instructions further comprise displaying the locations of a plurality of nearby banking centers.

8. The apparatus of claim 6 wherein the execution instructions further comprise displaying the location of plurality of self-service device-affiliated retail point of sale terminals.

9. Apparatus for invoking a thin-client operational mode in an electronic self-service device, the apparatus comprising:

a database configured to store a plurality of self-service device fault conditions;

a machine readable memory configured to store a plurality of execution instructions, each of the plurality of execution instructions corresponding to one or more of the plurality of self-service device fault conditions;

a processor for configured to execute the instructions;

wherein, in a first of the fault conditions, the self-service device maintains the viability of a central processing unit (“

CPU”

), at least partial use of a port for communication of user location and/or keypad for receiving user selection of desired location; and

wherein the execution instructions comprise invoking the thin-client operational mode, the thin-client operational mode that includes creating a coverage map, the coverage map that shows directions from the location of the self-service device to a user-selected destination.

10. The apparatus of claim 9 wherein the execution instructions further comprise displaying the locations of a plurality of nearby banking centers.

11. The apparatus of claim 9 wherein the execution instructions further comprise displaying the location of a plurality of self-service device-affiliated retail point of sale terminals.

12. The apparatus of claim 9 wherein, in the first fault condition, the self-service device maintains the viability of a printer for printing the coverage map.

13. Apparatus for invoking a limited operational mode in an electronic self-service device, the apparatus comprising:

a database configured to store a plurality of self-service device fault conditions;

a machine readable memory configured to store a plurality of execution instructions, each of the plurality of execution instructions corresponding to one or more of the plurality of self-service device fault conditions;

a processor for configured to execute the instructions;

wherein the execution instructions comprise invoking the thin-client operational mode, the thin-client operational mode that includes a viable central processing unit (“

CPU”

), at least partial use of a communication port for communication with a display, a viable machine readable memory and a viable keypad, the keypad for user entry of self-service device conditions; and

wherein the execution instructions, in response to a first of the fault conditions, comprise providing a communications device for a user to communicate adverse self-service device conditions.

14. The apparatus of claim 13 wherein the execution instructions further comprise configuring the keypad for user input of adverse self-service device conditions.