SYSTEM AND METHOD FOR PROVIDING JUST-IN-TIME RESOURCES BASED ON CONTEXT

• US 20110231773A1
• Filed: 10/01/2010
• Published: 09/22/2011
• Est. Priority Date: 03/19/2010
• Status: Abandoned Application

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Wu, Xiaotao, Shim, Eunsoo, Krishnaswamy, Venkatesh, DHARA, Krishna Kishore
• Application Number:
  US12/896,666
• Publication Number:
  US 20110231773A1
• Time in Patent Office: Days
• US Class Current: 715/738
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
• CPC Class Codes: H04L 47/70 Admission control; Resource allocation
• CPC Class Codes: H04L 47/83 based on usage prediction
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04M 3/565 relating to time schedule aspects

Abstract

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing just-in-time resources based on context. A system configured to practice the method identifies a communication event associated with a user and a current context associated with the communication event and the user, and identifies a stored context that corresponds to the current context, wherein the stored context includes at least one resource. The system then retrieves the at least one resource and presents the at least one resource to the user. In another method for storing a current context, the system identifies a current communication context, identifies resources associated with the current communication context, indexes the current communication content and resources to enable searchability, and stores, as a stored context in a database, the current communication context and the resources associated with the current communication context.

Claims

1. A method of providing just-in-time resources based on context, the method comprising:

identifying a communication event associated with a user and a current context associated with the communication event and the user;

identifying a stored context that corresponds to the current context, wherein the stored context comprises at least one resource;

retrieving the at least one resource; and

presenting the at least one resource to the user.

2. The method of claim 1, wherein the communication event is at least one of receiving from a caller a request for communication and the user starting a communication session.

3. The method of claim 1, wherein the at least one resource comprises at least one of a document, an agenda, a web page, and a communication history.

4. The method of claim 1, wherein the stored context further comprises at least one of communication content, communication session metadata, and contact information.

5. The method of claim 1, further comprising:

tracking user interactions associated with the communication event; and

updating the stored context based on the user interactions.

6. The method of claim 1, wherein presenting the at least one resource further comprises presenting a link to access the at least one resource.

7. The method of claim 1, further comprising:

identifying other resources, not part of the stored context, that are potentially relevant to at least one of the current context and the stored context;

ranking the other resources by potential relevance to yield ranked other resources; and

presenting at least part of the ranked other resources to the user.

8. The method of claim 1, further comprising presenting the at least one resource to the user as part of a graphical user interface for managing a communication session.

9. A non-transitory computer-readable storage medium storing instructions which, when executed by a computing device, cause the computing device to store a current context for later retrieval, the instructions comprising:

identifying a current communication context;

identifying resources associated with the current communication context;

indexing the current communication content and resources to enable searchability; and

storing, as a stored context in a database, the current communication context and the resources associated with the current communication context.

10. The non-transitory computer-readable storage medium of claim 9, wherein the current communication context comprises at least one of a user, a communication modality, a time, and a date.

11. The non-transitory computer-readable storage medium of claim 9, wherein the resources comprise at least one of a document, an agenda, a web page, and a communication history.

12. The non-transitory computer-readable storage medium of claim 9, further comprising:

identifying metadata associated with the current communication context; and

storing the metadata as part of the stored context in the database.

13. The non-transitory computer-readable storage medium of claim 9, further comprising:

tracking user interactions associated with the current communication context; and

updating the stored context based on the user interactions.

14. The non-transitory computer-readable storage medium of claim 9, further comprising:

retrieving the stored context from the database; and

presenting at least part of the resources to a user.

15. The non-transitory computer-readable storage medium of claim 9, further comprising:

identifying other resources, not associated with the current communication context, that are potentially relevant to the current communication context;

ranking the other resources by potential relevance to yield ranked other resources; and

storing references to at least part of the ranked other resources as part of the stored context in the database.

16. A system for communicating based on a stored context, the system comprising:

a processor;

a communications interface;

a first module configured to control the processor to receive, via the communications interface, a notification of an incoming request for communication directed to a user;

a second module configured to control the processor to identify a current communication context for the incoming request;

a third module configured to control the processor to retrieve, based on a similarity threshold to the current communication context, a stored communication context and a resource associated with the stored communication context; and

a fourth module configured to control the processor to present a modified request for communication comprising the incoming request, at least part of the stored communication context, and at least part of the resource.

17. The system of claim 16, further comprising:

a fifth module configured to control the processor to receive an indication from the user accepting the modified request; and

a sixth module configured to control the processor to establish a communication session based on the incoming request.

18. The system of claim 17, further comprising:

a seventh module configured to control the processor to transmit the at least part of the resource to a sender of the incoming request for communication.

19. The system of claim 16, wherein the stored communication context further comprises at least one of communication content, communication session metadata, and contact information, and wherein the resource comprises at least one of a document, an agenda, a web page, and a communication history.