Remote Control Of Self-Service Terminal

• US 20110238572A1
• Filed: 03/25/2010
• Published: 09/29/2011
• Est. Priority Date: 03/25/2010
• Status: Abandoned Application

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Bryant, Matthew, Munson, Nick, McGraw, William Harrison IV, Farinella, Daniel
• Application Number:
  US12/731,577
• Publication Number:
  US 20110238572A1
• Time in Patent Office: Days
• US Class Current: 705/43
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/206 Software aspects at ATMs

Abstract

Various methods and systems are described, that, for example, receive at a computer a first request for a remote control session to remotely control the computer; responsive to receiving the first request, determine whether a local transaction is being performed at the computer; and responsive to determining that a local transaction is being performed at the computer, reject the first request.

Claims

1. A method, comprising:

(a) receiving at a computer a first request for a remote control session to remotely control the computer;

(b) responsive to receiving the first request, determining whether a local transaction is being performed at the computer; and

(c) responsive to determining that a local transaction is being performed at the computer, rejecting the first request.

2. The method of claim 1, wherein the computer comprises a self-service financial transaction device, and wherein the local transaction is a financial transaction.

3. The method of claim 1, wherein the computer comprises an automated teller machine (ATM), and wherein the local transaction is one of depositing a monetary amount into the ATM and withdrawing a monetary amount from the ATM.

4. The method of claim 1, further comprising:

(d) receiving a second request for a remote control session to remotely control the computer;

(e) responsive to receiving the second request, determining whether a local transaction is being performed at the computer; and

(f) responsive to determining in (e) that a local transaction is not being performed at the computer, accepting the second request and establishing a remote control session.

5. The method of claim 4, further comprising locking out further local transactions with the computer until the remote control session is terminated.

6. The method of claim 1, further comprising:

(d) again determining, after performing (b), whether a local transaction is being performed at the computer;

(e) responsive to determining that a local transaction is not being performed at the computer, accepting the first request and establishing a remote control session.

7. The method of claim 6, further comprising locking out further local transactions with the computer until the remote control session is terminated.

8. A computer-readable medium storing computer-executable instructions for a computer to perform a method, the method comprising:

(a) responsive to receiving a first request for a remote control session to remotely control the computer, determining whether a local transaction is being performed at the computer; and

(b) responsive to determining that a local transaction is being performed at the computer, rejecting the first request.

9. The computer-readable medium of claim 8, wherein the computer comprises a self-service financial transaction device, and wherein the local transaction is a financial transaction.

10. The computer-readable medium of claim 8, wherein the computer comprises an automated teller machine, and wherein the local transaction is one of depositing a monetary amount and withdrawing a monetary amount.

11. The computer-readable medium of claim 8, wherein the method further comprises:

(c) responsive to receiving a second request for a remote control session to remotely control the computer, determining whether a local transaction is being performed at the computer; and

(d) responsive to determining in (c) that a local transaction is not being performed at the computer, accepting the second request and establishing a remote control session.

12. The computer-readable medium of claim 11, wherein the method further comprises locking out further local transactions with the computer until the remote control session is terminated.

13. The computer-readable medium of claim 8, wherein the method further comprises:

(c) again determining, after performing (b), whether a local transaction is being performed at the computer;

(d) responsive to determining that a local transaction is not being performed at the computer, accepting the first request and establishing a remote control session.

14. The computer-readable medium of claim 13, wherein the method further comprises locking out further local transactions with the computer until the remote control session is terminated.

15. A self-service financial transaction device, comprising:

a computer-readable medium storing computer-executable instructions for performing a method, the method comprising;

(a) responsive to receiving a first request for a remote control session to remotely control the self-service financial transaction device, determining whether a local financial transaction is being performed at the self-service financial transaction device; and

(b) responsive to determining that a local financial transaction is being performed at the self-service financial transaction device, rejecting the first request.

16. The self-service financial transaction device of claim 15, wherein the self-service financial transaction device is coupled to a network, and wherein the first request is a request for a computer to remotely control the self-service financial transaction device via the network.

17. The self-service financial transaction device of claim 15, wherein the method further comprises:

(c) responsive to receiving a second request for a remote control session to remotely control the self-service financial transaction device, determining whether a local financial transaction is being performed at the self-service financial transaction device; and

(d) responsive to determining in (c) that a local financial transaction is not being performed at the self-service financial transaction device, accepting the second request and establishing a remote control session.

18. The self-service financial transaction device of claim 17, wherein the method further comprising locking out further local transactions with the self-service financial transaction device until the remote control session is terminated.

19. The self-service financial transaction device of claim 15, wherein the method further comprises:

(c) again determining, after performing (b), whether a local financial transaction is being performed at the self-service financial transaction device;

(d) responsive to determining that a local financial transaction is not being performed at the self-service financial transaction device, accepting the first request and establishing a remote control session.

20. The self-service financial transaction device of claim 19, wherein the method further comprises locking out further local transactions with the self-service financial transaction device until the remote control session is terminated.