Service Method For Customer Self-Service And Rapid On-Boarding For Remote Information Technology Infrastructure Monitoring And Management
First Claim
1. A method to initiate remote managed infrastructure services for a customer infrastructure site, comprising:
- in response to an inquiry from a potential customer, provisioning the potential customer with a remote managed infrastructure services software client;
using the provisioned software client, performing an automated process to detect specifics of a customer information technology infrastructure;
in response to the customer confirming the detected specifics of customer information technology infrastructure, configuring a remote managed infrastructure service to monitor and manage all or a subset of the detected and confirmed customer information technology infrastructure.
1 Assignment
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Accused Products
Abstract
In accordance with one aspect of the embodiments of this invention there is a method to initiate remote managed infrastructure services for a customer infrastructure site. The method includes, in response to an inquiry from a potential customer, provisioning the potential customer with a remote managed infrastructure services software client; using the provisioned software client, performing an automated process to detect specifics of a customer information technology infrastructure; in response to the customer confirming the detected specifics of customer information technology infrastructure, configuring a remote managed infrastructure service to monitor and manage all or a subset of the detected and confirmed customer information technology infrastructure.
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Citations
15 Claims
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1. A method to initiate remote managed infrastructure services for a customer infrastructure site, comprising:
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in response to an inquiry from a potential customer, provisioning the potential customer with a remote managed infrastructure services software client; using the provisioned software client, performing an automated process to detect specifics of a customer information technology infrastructure; in response to the customer confirming the detected specifics of customer information technology infrastructure, configuring a remote managed infrastructure service to monitor and manage all or a subset of the detected and confirmed customer information technology infrastructure. - View Dependent Claims (2, 3, 4, 5)
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6. A computer-readable storage medium having computer-executable program code stored thereon or therein, execution of the program code resulting in initiating remote managed infrastructure services for a customer infrastructure site, comprising operations of:
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in response to an inquiry from a potential customer, provisioning the potential customer with a remote managed infrastructure services software client; using the provisioned software client, performing an automated process to detect specifics of a customer information technology infrastructure; in response to the customer confirming the detected specifics of customer information technology infrastructure, configuring a remote managed infrastructure service to monitor and manage all or a subset of the detected and confirmed customer information technology infrastructure. - View Dependent Claims (7, 8, 9, 10)
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11. A system comprising at least one computer coupled with at least one memory containing computer-executable program code stored thereon or therein, the at least one computer being coupled with a data communications network and the execution of the program code resulting in the system providing remote managed infrastructure services for a customer infrastructure site, comprising:
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in response to an inquiry from a potential customer, provisioning the potential customer with a remote managed infrastructure services software client; using the provisioned software client, performing an automated process to detect specifics of a customer information technology infrastructure; in response to the customer confirming the detected specifics of customer information technology infrastructure, configuring a remote managed infrastructure service to monitor and manage all or a subset of the detected and confirmed customer information technology infrastructure. - View Dependent Claims (12, 13, 14, 15)
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Specification