POLICY MANAGEMENT SYSTEM AND METHOD

• US 20110238587A1
• Filed: 09/23/2008
• Published: 09/29/2011
• Est. Priority Date: 09/23/2008
• Status: Abandoned Application

• Current Assignee: Savvis, Inc. (Lumen Technologies, Inc.)
• Original Assignee: Savvis, Inc. (Lumen Technologies, Inc.)
• Inventors: Owens, Kenneth R. JR.
• Application Number:
  US12/236,436
• Publication Number:
  US 20110238587A1
• Time in Patent Office: Days
• US Class Current: 705/317
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/018 Certifying business or products
• CPC Class Codes: G06Q 50/18 Legal services

Abstract

In a policy management system and method, managed services customer policies may be handled on a group or individual basis while taking advantage of information from monitoring and/or auditing of policies for similarly situated managed services customers. The policies may involve compliance standards in varied industries, such as the health care or financial industries. In one aspect, the policies may involve information technology (IT) security standards. In another aspect, the policies may involve both compliance standards and IT security standards.

Claims

1. A method of facilitating customer standards compliance, the method comprising:

providing one or more pick lists from which customers can select items;

implementing rules corresponding to the items selected;

comparing results of the implementing with one or more standards with which a customer must comply; and

advising said customer regarding its compliance;

wherein the providing of pick lists is tailored in accordance with specific customer requirements for compliance.

2. A method as claimed in claim 1, wherein the pick lists and rules relate to processing of data that customers are required to maintain for policy compliance.

3. A method as claimed in claim 1, wherein the pick lists and rules relate to payment policy compliance.

4. A method as claimed in claim 1, wherein the pick lists and rules relate to health care policy compliance.

5. A method as claimed in claim 1, further comprising, for each standard with which one or more customers must comply, identifying best practices for compliance,

wherein the advising comprises comparing customer selection with a corresponding one of said best practices and communicating recommendations for alteration of the customer selection.

6. A method as claimed in claim 1, further comprising monitoring said customer standards compliance.

7. A method as claimed in claim 1, further comprising editing said pick lists in accordance with changes in best practices for standards compliance.

8. A method as claimed in claim 1, wherein said pick lists are developed in accordance with an operating system that a customer is running.

9. A method as claimed in claim 1, further comprising comparing the results with results of a previous audit, and advising a customer regarding the comparison.

10. A method as claimed in claim 9, further comprising re-presenting the one or more pick lists to the customer to enable changes in items selected.

11. A method as claimed in claim 6, further comprising re-presenting the one or more pick lists to the customer based on results of said monitoring.

12. A method of managing customer policy compliance, the method comprising:

enabling identification of policies for compliance;

enabling identification of controls for compliance with said policies;

assembling settings for selecting and changing said controls.

13. A method as claimed in claim 12, wherein the policies relate to industry compliance standards.

14. A method as claimed in claim 12, wherein the policies relate to information technology (IT) security standards.

15. A method as claimed in claim 12, wherein the policies relate to industry compliance standards and information technology (IT) security standards.

16. A method as claimed in claim 12, wherein a managed services customer identifies the policies for compliance.

17. A method as claimed in claim 12, wherein a managed services provider identifies the policies for compliance.

18. A method as claimed in claim 12, wherein a managed services customer identifies the controls.

19. A method as claimed in claim 12, wherein a managed services customer identifies the controls.

20. A method as claimed in claim 12, further comprising comparing identified settings with best practices for compliance and providing feedback based on the comparison.