SYSTEM AND METHOD FOR IMPROVING OUTCOMES IN ENTERPRISE LEVEL PROCESSES

• US 20110238616A1
• Filed: 10/29/2010
• Published: 09/29/2011
• Est. Priority Date: 12/04/2009
• Status: Active Grant

• Current Assignee: Genpact USA, Inc. (Genpact Limited)
• Original Assignee: Genpact Luxembourg SARL (Genpact Limited)
• Inventors: Chandra, Ruchin, Singh, Parul Ranvir, AGGARWAL, AMIT, Brar, Guni, Aggarwal, Apoorva
• Granted Patent: US 8,660,983 B2
• Time in Patent Office: Days
• US Class Current: 707/602
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A method and system for using a data warehouse to improve results of enterprise level processes are provided. The data warehouse typically includes industry-wide empirical data relating to corresponding operational practices, metrics, and outcomes. The method focuses on actual process results by taking a holistic, end-to-end view of the process in conjunction with using the data in the data warehouse to enable effective process improvements.

Claims

1. A system for improving a first result of a first process, the system comprising:

a computer server;

a data warehouse containing a plurality of databases, the data warehouse being accessible via the server; and

an interface in communication with the server,

wherein the plurality of databases includes at least a first database that contains data relating to a first performance measure relating to the first process, a second database that contains data relating to a first operational subprocess performed as a part of the first process, and a third database that contains data relating to the first result of the first process, and

wherein, when a user has collected benchmark data relating to the first performance measure and metric data relating to the first operational subprocess and result data relating to the first result, the interface is configured to enable the user to extract data from any of the plurality of databases, thereby enabling the user to compare the extracted data to the collected data and to use a result of the comparing to determine a strategy for improving the first result of the first process.

2. The system of claim 1, wherein the first database includes empirical data corresponding to performance measures relating to processes that are substantially similar to the first process and are executed by one or more of a plurality of entities.

3. The system of claim 1, wherein the second database includes empirical data corresponding to metrics relating to subprocesses that are substantially similar to the at least one operational subprocesses and are executed by one or more of a plurality of entities.

4. The system of claim 1, wherein the third database includes empirical data corresponding to results of processes that are substantially similar to the first process and are executed by one or more of a plurality of entities.

5. The system of claim 1, wherein the first performance measure is selected from the group consisting of an average cost of executing an operational subprocess, a best-in-class cost of executing the operational subprocess, an average time spent in executing the operational subprocess, a best-in-class time spent in executing the operational subprocess, and an average invoice amount paid to a supplier or subcontractor.

6. The system of claim 1, wherein the first operational subprocess is selected from the group consisting of a process executed by a supplier or subcontractor, a report generation, a procurement of materials, and a payment process.

7. The system of claim 1, wherein the first result is selected from the group consisting of an average cost of executing the first process, an average profit realized from executing the first process, an average time spent in executing the first process, and a rate of successful completion of the first process.

8. A method of using a data warehouse to improve a first result of a first process, the data warehouse containing at least a first database, a second database, and a third database, and the method comprising the steps of:

identifying at least one performance measure relating to the first process;

identifying at least one operational subprocess performed as a part of the first process;

identifying the first result;

collecting benchmark data relating to the at least one performance measure;

collecting metric data relating to the at least one operational subprocess;

collecting result data relating to the first result of the first process;

comparing the collected benchmark data to data contained in the first database;

comparing the collected metric data to data contained in the second database;

comparing the collected result data to data contained in the third database; and

using at least one result of any of the comparing steps to determine a strategy for improving the first result of the first process.

9. The method of claim 8, wherein the first database includes empirical data corresponding to performance measures relating to processes that are substantially similar to the first process and are executed by one or more of a plurality of entities.

10. The method of claim 8, wherein the second database includes empirical data corresponding to metrics relating to subprocesses that are substantially similar to the at least one operational subprocesses and are executed by one or more of a plurality of entities.

11. The method of claim 8, wherein the third database includes empirical data corresponding to results of processes that are substantially similar to the first process and are executed by one or more of a plurality of entities.

12. The method of claim 8, wherein the at least one performance measure is selected from the group consisting of an average cost of executing an operational subprocess, an average time spent in executing an operational subprocess, and an average cost paid to a supplier or subcontractor.

13. The method of claim 8, wherein the at least one operational subprocess is selected from the group consisting of a process executed by a supplier or subcontractor, a report generation, a procurement of materials, and a payment process.

14. The method of claim 8, wherein the first result is selected from the group consisting of an average cost of executing the first process, an average profit realized from executing the first process, an average time spent in executing the first process, and a rate of successful completion of the first process.