SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR ASSOCIATING A RECORD WITH AN ACCOUNT FROM AN ON-DEMAND DATABASE SYSTEM

• US 20110238622A1
• Filed: 11/18/2010
• Published: 09/29/2011
• Est. Priority Date: 03/26/2010
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Liang, John, Kwong, Herman, Lopez, Frank, Chen, Lu Ping, Walters, Jeanine, Singh, Rachna, Arora, Pratima, Wang, Yuan (Peter), Jay, Don C.
• Application Number:
  US12/949,723
• Publication Number:
  US 20110238622A1
• Time in Patent Office: Days
• US Class Current: 707/610
• CPC Class Codes: G06F 16/273 Asynchronous replication or reconciliation

Abstract

In accordance with embodiments, there are provided mechanisms and methods for associating a record with an account from an on-demand database system. These mechanisms and methods for associating a record with an account from an on-demand database system can enable improved synchronization between an on-demand database system and a software element separate from the on-demand database system, etc.

Claims

1. A computer program product embodied on a tangible computer readable medium, comprising:

computer code for identifying a record from a first source;

computer code for identifying a first aspect of the record from the first source;

computer code for matching the first aspect of the record from the first source with a first aspect of a record from an on-demand database system;

computer code for identifying a second aspect of the record from the first source;

computer code for matching the second aspect of the record from the first source with a second aspect of the record from the on-demand database system; and

computer code for associating the record from the first source with the record from the on-demand database system, based on the matching of the first aspect and the matching of the second aspect.

2. The computer program product of claim 1, wherein the first source includes a personal information manager application.

3. The computer program product of claim 1, wherein the record includes a contact.

4. The computer program product of claim 1, wherein the computer program product is operable such that the record is identified as the result of an attempt to synchronize the first source with an on-demand database system.

5. The computer program product of claim 1, wherein the first aspect includes an electronic mail address associated with the record.

6. The computer program product of claim 1, wherein the computer program product is operable such that matching the first aspect of the record from the first source with the first aspect of the record from the on-demand database system includes comparing the first aspect of the record from the first source against a plurality of aspects of a plurality of records from the on-demand database system, and determining whether one or more matches are found.

7. The computer program product of claim 1, wherein the computer program product is operable such that the matching is performed using pre-defined matching criteria.

8. The computer program product of claim 7, wherein the computer program product is operable such that the criteria are determined by the on-demand database system.

9. The computer program product of claim 7, wherein the computer program product is operable such that the criteria are determined by a user.

10. The computer program product of claim 1, wherein the computer program product is operable such that matching the first aspect of the record from the first source with the first aspect of the record from an on-demand database system results in a single match, a plurality of matches, or no matches.

11. The computer program product of claim 1, wherein the computer program product is operable such that associating the record from the first source with the record from the on-demand database system includes linking the record from the first source to the record from the on-demand database system based on the matching of the first aspect and the matching of the second aspect.

12. The computer program product of claim 1, wherein the computer program product is operable such that the record from the on-demand database system is associated with an account of the on-demand database system.

13. The computer program product of claim 1, wherein the computer program product is operable such that if matching the first aspect of the record from the first source with the first aspect of the record from the on-demand database system results in a single match, the record from the first source is automatically associated with the account from the on-demand database system, based on the matching of the first aspect.

14. The computer program product of claim 1, wherein the computer program product is operable such that if matching the first aspect of the record and matching the second aspect of the record results in no matches, a new record is created in the on-demand database system.

15. The computer program product of claim 14, wherein the computer program product is operable such that the new record is associated with the record from the first source.

16. The computer program product of claim 14, wherein the computer am product is operable such that the new record is created automatically.

17. The computer program product of claim 14, wherein the computer program product is operable such that the record from the first source is added to an unresolved items queue, and a user accesses the queue and manually creates the new record.

18. The computer program product of claim 1, wherein the computer program product is operable such that the first aspect and the second aspect are determined by a user.

19. A method, comprising:

identifying a record from a first source;

identifying a first aspect of the record from the first source;

matching the first aspect of the record from the first source with a first aspect of a record from an on-demand database system;

identifying a second aspect of the record from the first source;

matching the second aspect of the record from the first source with second aspect of the record from the on-demand database system; and

associating the record from the first source with the record from the on-demand database system, based on the matching of the first aspect and the matching of the second aspect.

20. An apparatus, comprising:

a processor for;

identifying a record from a first source;

identifying a first aspect of the record from the first source;

matching the first aspect of the record from the first source with a first aspect of a record from an on-demand database system;

identifying a second aspect of the record from the first source;

matching the second aspect of the record from the first source with a second aspect of the record from the on-demand database system; and

associating the record from the first source with the record from the on-demand database system, based on the matching of the first aspect and the matching of the second aspect.

21. A method for transmitting code for use multi-tenant database system on a transmission medium, the method comprising:

transmitting code for identifying a record from a first source;

transmitting code for identifying a first aspect of the record from the first source;

transmitting code for matching the first aspect of the record from the first source with a first aspect of a record from an on-demand database system;

transmitting code for identifying a second aspect of the record from the first source;

transmitting code for matching the second aspect of the record from the first source with a second aspect of the record from the on-demand database system; and

transmitting code for associating the record from the first source with the record from the on-demand database system, based on the matching of the first aspect and the matching of the second aspect.