Systems and Methods for Sending an Electronic Mail Communication at a Selected Time Based on the Recipient's Time Zone

• US 20110252107A1
• Filed: 12/16/2009
• Published: 10/13/2011
• Est. Priority Date: 12/16/2008
• Status: Abandoned Application

• Current Assignee: Intuit, Inc.
• Original Assignee: The Rocket Science Group, LLC (Intuit, Inc.)
• Inventors: Armstrong, Mark, Morris, Chadwick, Chestnut, Ben
• Application Number:
  US13/140,153
• Publication Number:
  US 20110252107A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/00 Administration; Management

Abstract

Methods and systems for sending an email so recipients receive it at a selected time in respective time zones. Information about recipients may determine times zones. Information may include zip code, IP address, or identification of a server or service provider serving a recipient. Information may be based on a recipient'"'"'s activity such as determination of a time zone in which more emails are received than any other, or having a highest weighted average (based on frequency of email receipt and recent history). The email is sent so recipients receive it at the selected time in the respective time zone. Recipients may be grouped by time zones. After sending the email to the recipients, open/click rates of the email by the recipients by the determined time zones may be determined and displayed on a time zone map.

Claims

1. A method for sending an electronic mail message (email) so that a recipient receives the email at a selected time in the recipient'"'"'s time zone, comprising:

receiving an instruction to send an email to a recipient for receipt at a selected time where the time zone of the recipient is unknown;

obtaining information about the recipient to determine the unknown time zone;

using the obtained information to determine the unknown time zone; and

transmitting the email to the recipient so the recipient receives the email at the selected time in the determined time zone.

2. The method of claim 1, wherein the obtained information comprises a zip code of the recipient or an area code of the recipient.

3. The method of claim 1, wherein the obtained information comprises an Internet Protocol (IP) address of the recipient,

wherein the IP address is used to identify a server or an internet service provider (ISP) serving the IP address,

wherein the identity of the server or the ISP is used to determine a location for the server or the ISP, and

wherein the location for the server or the ISP is used to determine the unknown time zone.

4. A method to deliver an email so recipients receive the email at a selected time according to their respective time zones, comprising:

obtaining information about each of the recipients;

using the obtained information to determine respectively a time zone for as many recipients as possible;

if a time zone cannot be determined for a recipient, selecting a default time zone for that recipient; and

sending the email to the recipients so the recipients receive the email at the selected time according to their respectively determined time zones or to the default time zone.

5. The method of claim 4, wherein obtaining information about each of the recipients comprises:

monitoring email activity of a particular recipient; and

based on the monitoring, determining in which time zones the particular recipient receives emails.

6. The method of claim 5, wherein using the obtained information comprises using the determined time zones to determine the time zone for the particular recipient to be the particular time zone in which the particular recipient receives more emails than any other time zone.

7. The method of claim 5, wherein using the obtained information comprises using the determined time zones to determine the time zone for the particular recipient to be a time zone having a highest weighted average among the determined time zones.

8. The method of claim 7, wherein the time zone having the highest weighted average is determined based on frequency of receipt of emails in that time zone and recent history of receipt of email campaigns in that time zone.

9. The method of claim 4, wherein sending the email to the recipients comprises:

grouping the recipients by their time zones;

sending the email to recipients in earliest time zone at the selected time in the earliest time zone.

10. The method of claim 4, further comprising:

after sending the email to the recipients, monitoring open rates of the email by the recipients by the determined time zones; and

displaying the open rates by the determined time zones on a map of time zones.

11. The method of claim 4, further comprising:

after sending the email to the recipients, monitoring click rates of the email by the recipients by the determined time zones; and

displaying the open rates by the determined time zones on a map of time zones.

12. A method to increase likelihood of a recipient opening an email, comprising:

receiving a time determined to be most likely at which the recipient is going to open the email;

determining a time zone for the recipient; and

transmitting the email to the recipient at the determined time according to the determined time zone of the recipient.

13. The method of claim 12, wherein determining the time zone for the recipient comprises determining the time zone from received information about the recipient.

14. The method of claim 12, wherein determining the time zone for the recipient comprises determining the time zone from zip code information about the recipient.

15. The method of claim 12, wherein determining the time zone for the recipient comprises determining the time zone from an internet protocol address relating to the recipient.

16. The method of claim 12, wherein determining the time zone for the recipient comprises determining the time zone from email activity of the recipient.