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VIEW AND METRICS FOR A QUEUELESS CONTACT CENTER

  • US 20110255685A1
  • Filed: 09/15/2010
  • Published: 10/20/2011
  • Est. Priority Date: 04/14/2010
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • analyzing performance metrics of a queueless contact center;

    converting the performance metrics into a second set of performance metrics, the second set of performance metrics describing the performance of the queueless contact center as if it were a queue-based contact center; and

    presenting the second set of performance metrics to at least one interested party.

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