INTEGRATION FRAMEWORK FOR ENTERPRISE CONTENT MANAGEMENT SYSTEMS
First Claim
1. A computer system comprising:
- at least one processor; and
at least one memory coupled to the at least one processor having stored thereon;
at least one user interface component configured to provide a user interface;
multiple, different connector components configured to interface with multiple, different enterprise content management systems; and
instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising;
receiving, from a customer relationship management application, a request related to performing an operation associated with enterprise content management;
in response to the request, providing, using the at least one user interface component, a standard user interface that includes a set of user interface elements that apply to operations performed by each of the multiple, different enterprise content management systems serviced by the computer system and that abstract out details of operations of any one of the multiple, different enterprise content management systems;
receiving user input that is entered into the standard user interface and that requests performance of an enterprise content management operation;
in response to the user input, identifying, from among the multiple, different enterprise content management systems, a particular enterprise content management system to perform the enterprise content management operation;
selecting, from among the multiple, different connector components, a particular connector component configured to interface with the particular enterprise content management system identified; and
using the particular connector component to interface with the particular enterprise content management system and control the particular enterprise content management system to perform the enterprise content management operation.
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Accused Products
Abstract
Integration framework for enterprise content management systems, in which a request related to performing an operation associated with enterprise content management is received from a customer relationship management application. In response to the request, a standard user interface is provided and user input that is entered into the standard user interface and that requests performance of an enterprise content management operation is received. In response to the user input, a particular enterprise content management system to perform the enterprise content management operation is identified from among multiple, different enterprise content management systems and a particular connector component configured to interface with the particular enterprise content management system is selected from among multiple, different connector components. The particular connector component is used to interface with the particular enterprise content management system and control the particular enterprise content management system to perform the enterprise content management operation.
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Citations
20 Claims
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1. A computer system comprising:
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at least one processor; and at least one memory coupled to the at least one processor having stored thereon; at least one user interface component configured to provide a user interface; multiple, different connector components configured to interface with multiple, different enterprise content management systems; and instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising; receiving, from a customer relationship management application, a request related to performing an operation associated with enterprise content management; in response to the request, providing, using the at least one user interface component, a standard user interface that includes a set of user interface elements that apply to operations performed by each of the multiple, different enterprise content management systems serviced by the computer system and that abstract out details of operations of any one of the multiple, different enterprise content management systems; receiving user input that is entered into the standard user interface and that requests performance of an enterprise content management operation; in response to the user input, identifying, from among the multiple, different enterprise content management systems, a particular enterprise content management system to perform the enterprise content management operation; selecting, from among the multiple, different connector components, a particular connector component configured to interface with the particular enterprise content management system identified; and using the particular connector component to interface with the particular enterprise content management system and control the particular enterprise content management system to perform the enterprise content management operation.
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2. A computer-implemented method of integrating a customer relationship management application with an enterprise content management system, the method comprising:
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receiving, by a computer system and from a customer relationship management application, a request related to performing an operation associated with enterprise content management; in response to the request, providing, by the computer system, a standard user interface that includes a set of user interface elements that apply to operations performed by each of multiple, different enterprise content management systems serviced by the computer system and that abstract out details of operations of any one of the multiple, different enterprise content management systems; receiving, by the computer system, user input that is entered into the standard user interface and that requests performance of an enterprise content management operation; in response to the user input, identifying, from among the multiple, different enterprise content management systems, a particular enterprise content management system to perform the enterprise content management operation; selecting, from among multiple, different connector components configured to interface with the multiple, different enterprise content management systems, a particular connector component configured to interface with the particular enterprise content management system identified; and using, by the computer system, the particular connector component to interface with the particular enterprise content management system and control the particular enterprise content management system to perform the enterprise content management operation. - View Dependent Claims (3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. At least one computer-readable storage medium encoded with executable instructions that, when executed by at least one processor, cause the at least one processor to perform operations comprising:
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receiving, from a customer relationship management application, a request related to performing an operation associated with enterprise content management; in response to the request, providing a standard user interface that includes a set of user interface elements that apply to operations performed by each of multiple, different enterprise content management systems serviced by the computer system and that abstract out details of operations of any one of the multiple, different enterprise content management systems; receiving user input that is entered into the standard user interface and that requests performance of an enterprise content management operation; in response to the user input, identifying, from among the multiple, different enterprise content management systems, a particular enterprise content management system to perform the enterprise content management operation; selecting, from among multiple, different connector components configured to interface with the multiple, different enterprise content management systems, a particular connector component configured to interface with the particular enterprise content management system identified; and using the particular connector component to interface with the particular enterprise content management system and control the particular enterprise content management system to perform the enterprise content management operation.
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Specification