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DETECTING AND MITIGATING UNSOLICITED EMAIL ABUSE

  • US 20110258218A1
  • Filed: 04/20/2010
  • Published: 10/20/2011
  • Est. Priority Date: 04/20/2010
  • Status: Abandoned Application
First Claim
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1. A method, comprising the steps of:

  • a) accepting from an administrator of an account associated with a business ID, via an interface displayed on a client communicatively coupled to a network and one or more software components in a software combination executed on one or more servers communicatively coupled to a network, a selection of one or more contacts from a list of contacts opted in by the administrator to receive an email distribution, the one or more contacts stored in a data storage communicatively coupled to the network;

    b) receiving from the administrator a message content and a schedule for the email distribution;

    c) delivering the message content to each contact in the list of contacts, via an email address associated with each contact;

    d) determining, for each contact in the list of contacts, whether the contact has read the message content and reported the email distribution as an unsolicited email message;

    e) if a plurality of contacts in the list of contacts reported an unsolicited email message, determining whether a plurality of reported unsolicited email for the email distribution exceeds one or more spam limit rules;

    f) if the plurality of reported unsolicited email for the email distribution exceeds the one or more spam limit rules;

    i) placing a hold on the email distribution by an abuse department; and

    ii) displaying an alert referring the administrator to the abuse department for review of the account; and

    g) if the plurality of unsolicited email for the email distribution does not exceed the one or more spam limit rules, continuing the email distribution until either the email distribution concludes or the plurality of unsolicited email exceeds the one or more spam limit rules.

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