ATTACHMENT DEVICE, INFORMATION COLLECTION DEVICE, AND METHOD FOR OBTAINING INFORMATION ABOUT REASONS FOR RETURN

• US 20110264478A1
• Filed: 04/21/2011
• Published: 10/27/2011
• Est. Priority Date: 04/21/2010
• Status: Abandoned Application

• Current Assignee: Sanyo Electric Company Limited (Panasonic Holdings Corporation)
• Original Assignee: Sanyo Electric Company Limited (Panasonic Holdings Corporation)
• Inventors: Yukiyoshi, Ryohaku
• Application Number:
  US13/091,573
• Publication Number:
  US 20110264478A1
• Time in Patent Office: Days
• US Class Current: 705/7.11
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

An attachment device is provided to be attached to each product and includes an option storing unit which stores a plurality of options indicating reasons for return, and a selection receiving unit which presents each of the options so as to guide a user to select one of the options as a reason for return of the product. The device obtains information specifying the selected one of the options as return reason information.

Claims

1. An attachment device provided to be attached to each product, the device comprising:

an option storing unit which stores a plurality of options indicating reasons for return; and

a selection receiving unit which presents each of the options so as to guide a user to select one of the options as a reason for return of the product, wherein

the device obtains information specifying the selected one of the options as return reason information.

2. An information collection device that collects and processes the return reason information obtained by each of the attachment devices according to claim 1, wherein the information collection device counts the number of products returned with the reason for return individually for each type of the reasons for return included in the options based on the collected return reason information.

3. A method for obtaining information indicating a tendency of reasons for return, the method comprising:

a first step of providing the attachment devices according to claim 1 to a plurality of products, respectively;

a second step of guiding a purchaser of the product to select one of the options by using the attachment device so as to obtain the return reason information; and

a third step of collecting the return reason information obtained by the attachment device provided to each of returned products, by using an information collection device.

4. A method according to claim 3, wherein the information collection device collects and processes the return reason information obtained by each of the attachment devices, and counts the number of returned products with the reason for return individually for each of types of reasons for return included in the options based on the collected return reason information.

5. A method according to claim 3, wherein each of the reasons for return included in the options are not due to the fact that the product is defective.

6. A method according to claim 4, wherein each of the reasons for return included in the options are not due to the fact that the product is defective.

7. A method according to claim 3, wherein

each of the attachment devices and the information collection device are connected to each other via a connection line of the USB standard, and

collection of the return reason information is realized by information transmission using the connection line.

8. A method according to claim 4, wherein

each of the attachment devices and the information collection device are connected to each other via a connection line of the USB standard, and

collection of the return reason information is realized by information transmission using the connection line.

9. A method for obtaining information indicating a tendency of reasons for return of a predetermined type of electric products by using an information collection device, wherein

each of the electric products comprises

an option storing unit which stores a plurality of options indicating reasons for return,

a selection receiving unit which presents each of the options so as to guide a user to select one of the options as a reason for return of the electric product, and

an information obtaining unit which obtains information specifying the selected one of the options as return reason information,

the information collection device collects the return reason information and counts the number of returned electric products with the reason for return individually for each type of the reasons for return included in the option, based on the collected return reason information, and

the method comprises

a step of guiding a purchaser of the electric product to select one of the options by the electric product so that the return reason information is obtained, and

a step of collecting the return reason information obtained by each of the returned electric products, by the information collection device.