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MONITORING AND REPORTING PRODUCTIVITY IN ENTERPRISE ENVIRONMENT

  • US 20110264710A1
  • Filed: 04/27/2010
  • Published: 10/27/2011
  • Est. Priority Date: 04/27/2010
  • Status: Active Grant
First Claim
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1. A method for monitoring and reporting productivity in an enterprise environment, said method comprising:

  • a processor of a server computer receiving a request to modify a database coupled to the server computer, wherein the database comprises transaction data and administration data, wherein the transaction data comprise a time log and a volume log of a transaction performed by an end user by use of a client program, wherein the administration data configures operations of the client program per transaction, and wherein productivity metric figures of the transaction are calculated based on a respective time spent (T), a respective work standard (S), and a respective time period (H) for each transaction;

    identifying a sender of the request, wherein the sender is selected from the group consisting of the client program and a web interface, wherein the web interface is configured to manage the database;

    processing the received request pursuant to a type of the received request, wherein the type is selected from the group consisting of a management request and a transaction request if the sender is the web interface, wherein the type is the transaction request if the sender is the client program; and

    generating at least one report comprising the productivity metric figures of the transaction from said processing and subsequently returning the generated at least one report to the sender from said identifying.

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