MONITORING AND REPORTING PRODUCTIVITY IN ENTERPRISE ENVIRONMENT

• US 20110264710A1
• Filed: 04/27/2010
• Published: 10/27/2011
• Est. Priority Date: 04/27/2010
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated (Kyndryl Holdings, Inc.)
• Original Assignee: International Business Machines Corporation
• Inventors: ARUNAGIRI, KUMARA, KUMAR, NITISH, GOWDA, GURUPRASAD, REID, DEREK A., BARTHOLOMEW, ROBERT P.
• Granted Patent: US 9,715,669 B2
• Time in Patent Office: Days
• US Class Current: 707/805
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function

Abstract

A system and associated method for monitoring and reporting productivity in an enterprise environment. The enterprise environment has a server, a database, a client program and a web interface. The database stores transaction data and administration data. The transaction data stores records of time spent by an end user to perform a certain volume of work for a transaction. The administration data configures operations of the client program per transaction. The client program records a time log and provides an interface to upload a volume log of the transaction. The end user or an administrative user manages content of the database via web interface. The server processes a respective request for recording transaction time and volume log and subsequently generates a productivity report including efficiency, availability, and utilization values based on the transaction data in the database.

Claims

1. A method for monitoring and reporting productivity in an enterprise environment, said method comprising:

a processor of a server computer receiving a request to modify a database coupled to the server computer, wherein the database comprises transaction data and administration data, wherein the transaction data comprise a time log and a volume log of a transaction performed by an end user by use of a client program, wherein the administration data configures operations of the client program per transaction, and wherein productivity metric figures of the transaction are calculated based on a respective time spent (T), a respective work standard (S), and a respective time period (H) for each transaction;

identifying a sender of the request, wherein the sender is selected from the group consisting of the client program and a web interface, wherein the web interface is configured to manage the database;

processing the received request pursuant to a type of the received request, wherein the type is selected from the group consisting of a management request and a transaction request if the sender is the web interface, wherein the type is the transaction request if the sender is the client program; and

generating at least one report comprising the productivity metric figures of the transaction from said processing and subsequently returning the generated at least one report to the sender from said identifying.

2. The method of claim 1, said processing comprising:

determining the type of the received request as the management request, wherein the sender of the request is the web interface;

determining that the management request is sent by an administrative user; and

modifying content of the database pursuant to the management request, wherein said content of the database comprises the administration data and the transaction data, wherein the administration data is selected from the group consisting of user account data, taxonomy data, configuration data, and a combination thereof, and wherein the transaction data is selected from the group consisting of the time log, the volume log, and a combination thereof.

3. The method of claim 1, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as an attachment transaction;

processing a file attachment of the attachment transaction and store the file attachment in a file system of the server computer.

4. The method of claim 1, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a time log transaction;

processing the time log of the transaction data upon determining that the sender is the client program; and

calibrating the productivity metric figures pursuant to the processed time log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

5. The method of claim 1, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a time log transaction;

consolidating the time log of the transaction data with other time logs associated with the time log according to activity of the transaction data upon determining that the sender is the web interface; and

calibrating the productivity metric figures pursuant to the consolidated time log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

6. The method of claim 1, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a volume log transaction;

processing the volume log of the transaction data; and

calibrating the productivity metric figures pursuant to the processed volume log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

7. A computer program product comprising:

a computer readable storage medium having a computer readable program code embodied therein, said computer readable program code containing instructions that perform monitoring and reporting productivity in an enterprise environment, said monitoring and reporting productivity comprising;

receiving a request to modify a database coupled to a server computer, wherein the database comprises transaction data and administration data, wherein the transaction data comprise a time log and a volume log of a transaction performed by an end user by use of a client program, wherein the administration data configures operations of the client program per transaction, and wherein productivity metric figures of the transaction are calculated based on a respective time spent (T), a respective work standard (S), and a respective time period (H) for each transaction;

identifying a sender of the request, wherein the sender is selected from the group consisting of the client program and a web interface, wherein the web interface is configured to manage the database;

processing the received request pursuant to a type of the received request, wherein the type is selected from the group consisting of a management request and a transaction request if the sender is the web interface, wherein the type is the transaction request if the sender is the client program; and

generating at least one report comprising the productivity metric figures of the transaction from said processing and subsequently returning the generated at least one report to the sender from said identifying.

8. The computer program product of claim 7, said processing comprising:

determining the type of the received request as the management request, wherein the sender of the request is the web interface;

determining that the management request is sent by an administrative user; and

modifying content of the database pursuant to the management request, wherein said content of the database comprises the administration data and the transaction data, wherein the administration data is selected from the group consisting of user account data, taxonomy data, configuration data, and a combination thereof, and wherein the transaction data is selected from the group consisting of the time log, the volume log, and a combination thereof.

9. The computer program product of claim 7, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as an attachment transaction;

processing a file attachment of the attachment transaction and store the file attachment in a file system of the server computer.

10. The computer program product of claim 7, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a time log transaction;

processing the time log of the transaction data upon determining that the sender is the client program; and

calibrating the productivity metric figures pursuant to the processed time log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

11. The computer program product of claim 7, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a time log transaction;

consolidating the time log of the transaction data with other time logs associated with the time log according to activity of the transaction data upon determining that the sender is the web interface; and

calibrating the productivity metric figures pursuant to the consolidated time log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

12. The computer program product of claim 7, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a volume log transaction;

processing the volume log of the transaction data; and

calibrating the productivity metric figures pursuant to the processed volume log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

13. A computer system comprising a processor and a computer readable memory unit coupled to the processor, said computer readable memory unit containing instructions that when run by the processor implement a method for monitoring and reporting productivity in an enterprise environment, said method comprising:

receiving a request to modify a database coupled to a server computer, wherein the database comprises transaction data and administration data, wherein the transaction data comprise a time log and a volume log of a transaction performed by an end user by use of a client program, wherein the administration data configures operations of the client program per transaction, and wherein productivity metric figures of the transaction are calculated based on a respective time spent (T), a respective work standard (S), and a respective time period (H) for each transaction;

identifying a sender of the request, wherein the sender is selected from the group consisting of the client program and a web interface, wherein the web interface is configured to manage the database;

processing the received request pursuant to a type of the received request, wherein the type is selected from the group consisting of a management request and a transaction request if the sender is the web interface, wherein the type is the transaction request if the sender is the client program; and

generating at least one report comprising the productivity metric figures of the transaction from said processing and subsequently returning the generated at least one report to the sender from said identifying.

14. The computer system of claim 13, said processing comprising:

determining the type of the received request as the management request, wherein the sender of the request is the web interface;

determining that the management request is sent by an administrative user; and

modifying content of the database pursuant to the management request, wherein said content of the database comprises the administration data and the transaction data, wherein the administration data is selected from the group consisting of user account data, taxonomy data, configuration data, and a combination thereof, and wherein the transaction data is selected from the group consisting of the time log, the volume log, and a combination thereof.

15. The computer system of claim 13, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as an attachment transaction;

processing a file attachment of the attachment transaction and store the file attachment in a file system of the server computer.

16. The computer system of claim 13, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a time log transaction;

processing the time log of the transaction data upon determining that the sender is the client program; and

calibrating the productivity metric figures pursuant to the processed time log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

17. The computer system of claim 13, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a time log transaction;

consolidating the time log of the transaction data with other time logs associated with the time log according to activity of the transaction data upon determining that the sender is the web interface; and

calibrating the productivity metric figures pursuant to the consolidated time log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

18. The computer system of claim 13, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a volume log transaction;

processing the volume log of the transaction data; and

calibrating the productivity metric figures pursuant to the processed volume log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

19. A process for supporting computer infrastructure, said process comprising providing at least one support service for at least one of creating, integrating, hosting, maintaining, and deploying computer-readable code in a computing system, wherein the code in combination with the computing system is capable of performing a method for monitoring and reporting productivity in an enterprise environment, said method comprising:

receiving a request to modify a database coupled to a server computer, wherein the database comprises transaction data and administration data, wherein the transaction data comprise a time log and a volume log of a transaction performed by an end user by use of a client program, wherein the administration data configures operations of the client program per transaction, and wherein productivity metric figures of the transaction are calculated based on a respective time spent (T), a respective work standard (S), and a respective time period (H) for each transaction;

identifying a sender of the request, wherein the sender is selected from the group consisting of the client program and a web interface, wherein the web interface is configured to manage the database;

processing the received request pursuant to a type of the received request, wherein the type is selected from the group consisting of a management request and a transaction request if the sender is the web interface, wherein the type is the transaction request if the sender is the client program; and

generating at least one report comprising the productivity metric figures of the transaction from said processing and subsequently returning the generated at least one report to the sender from said identifying.

20. The process of claim 19, said processing comprising:

determining the type of the received request as the management request, wherein the sender of the request is the web interface;

determining that the management request is sent by an administrative user; and

modifying content of the database pursuant to the management request, wherein said content of the database comprises the administration data and the transaction data, wherein the administration data is selected from the group consisting of user account data, taxonomy data, configuration data, and a combination thereof, and wherein the transaction data is selected from the group consisting of the time log, the volume log, and a combination thereof.

21. The process of claim 19, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as an attachment transaction;

processing a file attachment of the attachment transaction and store the file attachment in a file system of the server computer.

22. The process of claim 19, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a time log transaction;

processing the time log of the transaction data upon determining that the sender is the client program; and

calibrating the productivity metric figures pursuant to the processed time log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

23. The process of claim 19, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a time log transaction;

consolidating the time log of the transaction data with other time logs associated with the time log according to activity of the transaction data upon determining that the sender is the web interface; and

calibrating the productivity metric figures pursuant to the consolidated time log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.

24. The process of claim 19, said processing comprising:

determining the type of the received request as the transaction request;

determining a type of a transaction requested by the transaction request as a volume log transaction;

processing the volume log of the transaction data; and

calibrating the productivity metric figures pursuant to the processed volume log, wherein the productivity metric figures comprise an efficiency value (E), an availability value (A), and a utilization value (U), and wherein E=(T/S)×

100, A=(T/H)×

100, and U=E×

A.