MESSAGE TRACKING FUNCTIONALITY BASED ON THREAD-RECURRENT DATA

• US 20110264750A1
• Filed: 04/14/2011
• Published: 10/27/2011
• Est. Priority Date: 03/08/2004
• Status: Active Grant

• Current Assignee: NetSuite Inc. (Oracle Corporation)
• Original Assignee: NetSuite Inc. (Oracle Corporation)
• Inventors: Forjindam, Yang, Fabre, Patrice M., Kessman, Rosalina T.
• Granted Patent: US 8,230,033 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method, system, computer program product, and related business methods are described in the context of a web-based business information system having an internal e-mail facility, wherein e-mail communications between a native e-mail system of an end user of the web-based business information system and an external contact are facilitated and automatically tracked by the web-based business information system, the native e-mail system lying outside the web-based business information system but often being preferred by the end user over the internal e-mail facility of the web-based business information system. The described preferred embodiments provide for easy-to-use, reasonably transparent, “no-click” integration of the web-based business information system with the end user'"'"'s native e-mail system in a manner that is independent of the particular type and choice of native e-mail system.

Claims

1-26. -26. (canceled)

27. One or more computer readable media collectively having thereon computer executable instructions that when executed cause one or more computers to collectively, at least:

participate in a communication of a first e-mail message from a first e-mail user to a second e-mail user, the first e-mail message having a thread-recurrent field including a first field component identifying at least one of a plurality of messaging categories and a second field component identifying a messaging thread involving at least the first e-mail user and the second e-mail user;

participate in a communication of a second e-mail message from the second e-mail user to the first e-mail user, the second e-mail message having a thread-recurrent field corresponding to the thread-recurrent field of the first e-mail message, the thread-recurrent field of the second e-mail message including the first field component identifying the at least one of the plurality of messaging categories and the second field component identifying the messaging thread involving at least the first e-mail user and the second e-mail user; and

evaluate one or more rules to access e-mail tracking functionality, the evaluation of the one or more rules based at least in part on the at least one of the plurality of messaging categories identified by the first field component of the second e-mail message and the messaging thread identified by the second field component of the second e-mail message.

28. One or more computer readable media according to claim 27, wherein the at least one of the plurality of messaging categories includes general correspondence, and the e-mail tracking functionality comprises modifying the second e-mail message before the second e-mail message is received by the first e-mail user, the modified second e-mail message incorporating a modified version of a set of tracking information that includes the first field component identifying the at least one of the plurality of messaging categories and the second field component identifying the messaging thread involving at least the first e-mail user and the second e-mail user.

29. One or more computer readable media according to claim 27, wherein the at least one of the plurality of messaging categories identified by the first field component of the second e-mail message includes trouble tickets, and the e-mail tracking functionality comprises helpdesk functionality.

30. One or more computer readable media according to claim 27, wherein the at least one of the plurality of messaging categories identified by the first field component of the second e-mail message includes invitation replies, and the e-mail tracking functionality comprises business event organizing functionality.

31. One or more computer readable media according to claim 30, wherein the business event organizing functionality comprises setting calendar appointments corresponding to positive invitation replies, and altering resource allocations for a business event based at least in part on a number of positive invitation replies.

32. One or more computer readable media collectively having thereon computer executable instructions that when executed cause one or more computers to collectively, at least:

participate in a communication of a first message from a first user to a second user, the first message having a thread-recurrent field including a first field component identifying at least one of a plurality of messaging categories and a second field component identifying a messaging thread involving at least the first user and the second user;

participate in a communication of a second message from the second user to the first user, the second message having a thread-recurrent field corresponding to the thread-recurrent field of the first message, the thread-recurrent field of the second message including the first field component identifying the at least one of the plurality of messaging categories and the second field component identifying the messaging thread involving at least the first user and the second user; and

evaluate one or more rules to access message tracking functionality, the evaluation of the one or more rules based at least in part on the at least one of the plurality of messaging categories identified by the first field component of the second message and the messaging thread identified by the second field component of the second message.

33. One or more computer readable media according to claim 32, wherein the evaluation of the one or more rules is further based at least in part on a type or role of the first user.

34. One or more computer readable media according to claim 32, wherein the first message comprises a first e-mail message and the second message comprises a second e-mail message sent in response to the first e-mail message.

35. One or more computer readable media according to claim 32, wherein the thread-recurrent field of the first message further includes a cryptographic hash code based at least in part on the at least one of the plurality of messaging categories and the identification of the thread of communications involving at least the first user and the second user.

36. One or more computer readable media according to claim 35, wherein the cryptographic hash code inhibits tampering with the first field component and the second field component.

37. One or more computer readable media according to claim 32, wherein the at least one of the plurality of messaging categories includes general correspondence, and the message tracking functionality comprises modifying the second message before the second message is received by the first user, the modified second message incorporating a modified version of a set of tracking information that includes the first field component identifying the at least one of the plurality of messaging categories and the second field component identifying the messaging thread involving at least the first user and the second user.

38. One or more computer readable media according to claim 32, wherein the at least one of the plurality of messaging categories identified by the first field component of the second message includes trouble tickets, and the message tracking functionality comprises helpdesk functionality.

39. One or more computer readable media according to claim 32, wherein the at least one of the plurality of messaging categories identified by the first field component of the second message includes invitation replies, and the message tracking functionality comprises event organizing functionality.

40. One or more computer readable media according to claim 39, wherein the event organizing functionality comprises setting calendar appointments corresponding to positive invitation replies, and altering resource allocations for an event based at least in part on a number of positive invitation replies.

41. One or more computer readable media collectively having thereon computer executable instructions that when executed cause one or more computers to collectively, at least:

participate in a communication of a first e-mail message from a first e-mail user to a second e-mail user, the first e-mail message having at least one thread-recurrent field associated with an identification of a thread of communications involving at least the first e-mail user and the second e-mail user and a cryptographic hash code based at least in part on at least one portion of the at least one thread-recurrent field;

participate in a communication of a second e-mail message from the second e-mail user to the first e-mail user, the second e-mail message having at least one thread-recurrent field corresponding to the at least one thread-recurrent field of the first e-mail message, the thread-recurrent filed of the second e-mail message associated with the identification of the thread of communications involving at least the first e-mail user and the second e-mail user and the cryptographic hash code based at least in part on the at least one portion of the at least one thread-recurrent field of the first e-mail message; and

evaluate one or more rules to access e-mail tracking functionality, the evaluation of the one or more rules based at least in part on the identification of the thread of communications involving at least the first e-mail user and the second e-mail user and the cryptographic hash code based at least in part on the at least one portion of the at least one thread-recurrent field of the first e-mail message.

42. One or more computer readable media according to claim 41, wherein the e-mail tracking functionality comprises modifying the second e-mail message before the second e-mail message is received by the first e-mail user, the modified second e-mail message associated with a modified version of a set of tracking information that includes the identification of the thread of communications involving at least the first e-mail user and the second e-mail user and the cryptographic hash code based at least in part on the at least one portion of the at least one thread-recurrent field of the first e-mail message.

43. One or more computer readable media according to claim 41, wherein the identification of the thread of communications involving at least the first e-mail user and the second e-mail user and the cryptographic hash code based at least in part on the at least one portion of the at least one thread-recurrent field of the first e-mail message are transparent to at least the second e-mail user.

44. One or more computer readable media according to claim 41, wherein the thread-recurrent fields of the first and second messages are further associated with an identification of at least one of a plurality of communications categories, and the cryptographic hash code is further based at least in part on the identification of the at least one of the plurality of communications categories.

45. One or more computer readable media according to claim 44, wherein the plurality of communications categories correspond to message tracking functionality categories.

46. One or more computer readable media according to claim 44, wherein each thread-recurrent field comprises a string that includes, as distinct sub-strings, at least (i) the identification of the at least one of the plurality of communications categories and (ii) the identification of the thread of communications involving at least the first e-mail user and the second e-mail user.