CUSTOMER REWARD SYSTEM FOR PROVIDING MULTIPLE REWARD TYPES INCLUDING MOBILE/WIRELESS DEVICE REWARDS

• US 20110270652A1
• Filed: 04/29/2010
• Published: 11/03/2011
• Est. Priority Date: 04/29/2010
• Status: Abandoned Application

• Current Assignee: I-Wireless LLC, Kroger Company
• Original Assignee: I-Wireless LLC
• Inventors: Turner, Cletus M., McAleese, Paul, Carmack, Robert E.
• Application Number:
  US12/769,997
• Publication Number:
  US 20110270652A1
• Time in Patent Office: Days
• US Class Current: 705/14.1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: H04L 67/306 User profiles

Abstract

A customer reward method involves monitoring customer in-store purchases utilizing an in-store point-of-sale computer system and awarding customer points based upon such in-store purchases; storing both (i) cumulative customer point data and (ii) customer point transaction data in a customer database, the customer point transaction data including transaction date and time data; accessing the cumulative customer point data to determine a first customer reward applicable to purchase of a specific product, the first customer reward triggered by identification of the customer'"'"'s intent to purchase the specific product; and periodically transferring new customer point transaction data to a third party computer system for use by the third party computer system in identifying a second customer reward applicable to use of a customer mobile phone, such that customer points earned by the customer for in-store purchases are used to define two distinct reward types for the customer.

Claims

1. A method for providing retail customers with multiple reward types based upon in-store purchases, the method comprising:

monitoring customer in-store purchases utilizing an in-store point-of-sale computer system and awarding customer points based upon such in-store purchases;

storing both (i) cumulative customer point data and (ii) customer point transaction data in a customer database, the customer point transaction data including transaction date and time data;

accessing the cumulative customer point data to determine a first customer reward applicable to purchase of a specific product, the first customer reward triggered by identification of the customer'"'"'s intent to purchase the specific product;

periodically transferring new customer point transaction data to a third party computer system for use by the third party computer system in identifying a second customer reward applicable to use of a customer mobile phone, such that customer points earned by the customer for in-store purchases are used to define two distinct reward types for the customer.

2. The method of claim 1, wherein the first customer reward is a price-per-unit discount on fuel and the second customer reward is one of a defined amount of mobile phone usage time or a defined mobile phone service fee reduction.

3. The method of claim 2, wherein the second customer reward is the defined amount of mobile phone usage time, and the second customer reward is automatically awarded to the customer each time the third party computer system identifies that customer earned points reach a specified level.

4. The method of claim 3, wherein when the second customer reward is made a message is sent to the customer mobile phone advising of the reward and the defined amount of mobile phone usage time is automatically added to the customer'"'"'s mobile phone account.

5. The method of claim 2, wherein the second customer reward is the defined mobile service fee reduction, and the second customer reward is automatically awarded to the customer each time the third party computer system identifies that customer earned points reach a specified level.

6. The method of claim 5, wherein when the second customer reward is made a message is sent to the customer mobile phone advising of the reward and the defined mobile service fee reduction is automatically credited to the customer'"'"'s mobile phone account.

7. The method of claim 2 wherein:

the cumulative customer point data is tracked on a monthly basis and unused points expire after a set time period and are no longer available for use in providing the first customer reward;

points tracked by the third party computer system are allowed to accumulate indefinitely without expiration as to use in providing the second customer reward.

8. The method of claim 1 wherein, the third party computer system:

tracks point data for each customer based upon received new customer point transaction data;

identifies when point data for a given customer reaches a specified incremental point level and in response to the given customer reaching the specified incremental point level;

if the given customer has a first mobile plan type, the third party computer system provides the second reward to the given customer as a defined amount of mobile phone usage time;

if the given customer has a second mobile plan type, the third party computer system provides the second reward to the given customer as a defined mobile phone service fee reduction.

9. The method of claim 8 wherein the first mobile plan type is a limited usage type plan and the second mobile plan type is an unlimited usage type plan.

10. A method for providing retail customers with a mobile device reward based upon customer purchases made in one or more retail stores, the method comprising:

(a) receiving in a computer system customer transaction data indicative of points earned by a customer through purchasing activity in one or more retail stores;

(b) via the computer system, tracking customer point data for the customer, identifying when point data for the customer reaches a specified incremental point level and in response to point data for the customer reaching the specified incremental point level;

if the customer has a first mobile plan type, the computer system provides the second reward to the customer as a defined amount of mobile phone usage time;

if the customer has a second mobile plan type, the computer system provides the second reward to the customer as a defined mobile phone service fee reduction.

11. The method of claim 10 wherein the first mobile plan type is a limited usage type plan and the second mobile plan type is an unlimited usage type plan.

12. The method of claim 10 wherein steps (a) and (b) are carried out by a first entity, and the method further involves a second entity tracking customer transaction data in one or more stores of the second entity and transferring the customer transaction data to the first entity.

13. The method of claim 12 wherein the second entity tracks total points earned in order to provide the customer with a fuel reward.