RATING-BASED SORTING AND DISPLAYING OF REVIEWS

• US 20110270777A1
• Filed: 02/17/2011
• Published: 11/03/2011
• Est. Priority Date: 09/29/2006
• Status: Abandoned Application

• Current Assignee: Stripe, Inc.
• Original Assignee: Stripe, Inc.
• Inventors: Weiser, Anatoly S.
• Application Number:
  US13/029,734
• Publication Number:
  US 20110270777A1
• Time in Patent Office: Days
• US Class Current: 705/347
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0278 Product appraisal
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

A computer system receives customer reviews for a subject, for example, a product, service, or market participant. Each review includes a rating of the subject and a comment about the subject. The rating may be favorable, unfavorable, or intermediate. The system sorts the reviews in a default order, for example, chronologically, and displays the reviews in the default order on a first webpage. The first webpage includes an input for requesting a non-default order of the reviews, for example, in accordance with the ratings of the reviews. The system sorts the reviews in the non-default order, and, when a user activates the input to request the reviews in the non-default order, displays a second webpage with the reviews in the non-default order. The non-default order may require all reviews with less than favorable ratings to be placed ahead of all reviews with favorable ratings. The system may be Internet-based.

Claims

1. A computer-implemented method comprising:

receiving from a plurality of users a plurality of received reviews for a subject, each review of the plurality of received reviews comprising a rating of the subject and a comment associated with the subject, a single user of the plurality of users per review of the plurality of received reviews;

causing to be displayed a first page comprising a first input and a first plurality of reviews, the first plurality of reviews being selected from the plurality of received reviews through a first selection of reviews;

receiving through the first input a first request;

causing to be displayed a second page comprising a second plurality of reviews;

wherein;

the step of causing to be displayed the first page is performed by one or more computers;

the step of causing to be displayed the second page is performed by the one or more computers in response to the first request;

the second plurality of reviews is selected from the plurality of received reviews through a second selection of reviews, the second selection of reviews being based at least in part on the ratings of the plurality of received reviews, the second selection of reviews being different from the first selection of reviews so that the first plurality of reviews is not identical to the second plurality of reviews.

2. A method according to claim 1, wherein the subject is selected from a group consisting of a product, a service, and a participant.

3. A method according to claim 2, further comprising:

making the second selection to obtain the second plurality of reviews.

4. A method according to claim 3, wherein:

quantity of received reviews in the plurality of received reviews is greater than quantity of reviews in the first plurality of reviews; and

the quantity of received reviews in the plurality of received reviews is greater than quantity of reviews in the second plurality of reviews.

5. A method according to claim 4, wherein each rating of the plurality of received reviews belongs to a category from a plurality of categories, the plurality of categories consisting of between two and five distinct categories.

6. A method according to claim 5, wherein the plurality of categories consists of five distinct categories.

7. A method according to claim 6, wherein:

the subject is a product;

making the second selection comprises selecting reviews with a most favored rating category of the plurality of categories.

8. A method according to claim 6, wherein:

the subject is a product;

making the second selection comprises selecting reviews with a least favored rating category of the plurality of categories.

9. A method according to claim 5, wherein:

the subject is a market participant;

making the second selection comprises selecting reviews with a least favored rating.

10. A method according to claim 9, wherein the step of receiving is performed so that each received review of the plurality of received reviews is received from a user who participated in a transaction with the market participant.

11. A method according to claim 9, wherein the plurality of categories consists of three distinct categories.

12. A method according to claim 3, wherein the first page further comprises a second input for requesting a third page comprising a third plurality of reviews, the third plurality of reviews being selected from the plurality of received reviews through a third selection of reviews, the third selection being based at least in part on the ratings of the reviews, the third selection being different from the first selection and from the second selection, so that the third plurality of reviews is not identical to the second plurality of reviews and the third plurality of reviews is not identical to the second plurality of reviews.

13. A method according to claim 12, further comprising:

making the third selection to obtain the third plurality of reviews in response to a second request received through the second input.

14. A method according to claim 13, wherein each rating of the plurality of received reviews is selected from between two and five categories.

15. A method according to claim 14, wherein:

the subject comprises a product; and

each rating of the plurality of received reviews is selected from five categories.

16. A method according to claim 14, wherein:

the subject comprises a market participant; and

each rating of the plurality of received reviews is selected from three categories.

17. An article of manufacture comprising one or more memory devices storing computer code, wherein the code, when executed by at least one computer coupled to the Internet, configures the at least one computer to perform a method comprising:

receiving from a plurality of users a plurality of received reviews for a subject, each review of the plurality of received reviews comprising a rating of the subject and a comment associated with the subject, a single user of the plurality of users per review of the plurality of received reviews;

causing to be displayed a first page comprising a first input and a first plurality of reviews, the first plurality of reviews being selected from the plurality of received reviews through a first selection of reviews;

receiving through the first input a first request;

causing to be displayed a second page comprising a second plurality of reviews;

wherein;

the step of causing to be displayed the first page is performed by one or more computers;

the step of causing to be displayed the second page is performed by the one or more computers in response to the first request;

the second plurality of reviews is selected from the plurality of received reviews through a second selection of reviews, the second selection of reviews being based at least in part on the ratings of the plurality of received reviews, the second selection of reviews being different from the first selection of reviews so that the first plurality of reviews is not identical to the second plurality of reviews.

18. A computer system comprising one or more computers configured to perform steps of a method comprising:

receiving from a plurality of users, through the Internet, a plurality of received reviews for a subject, each review of the plurality of received reviews comprising a rating of the subject and a comment associated with the subject, a single user of the plurality of users per review of the plurality of received reviews;

causing to be displayed a first page comprising a first input and a first plurality of reviews, the first plurality of reviews being selected from the plurality of received reviews through a first selection of reviews;

receiving through the first input a first request;

causing to be displayed a second page comprising a second plurality of reviews;

wherein;

the step of causing to be displayed the first page is performed by one or more computers;

the step of causing to be displayed the second page is performed by the one or more computers in response to the first request;

the second plurality of reviews is selected from the plurality of received reviews through a second selection of reviews, the second selection of reviews being based at least in part on the ratings of the plurality of received reviews, the second selection of reviews being different from the first selection of reviews so that the first plurality of reviews is not identical to the second plurality of reviews.