SYSTEM, METHOD, AND COMPUTER PROGRAM PRODUCT FOR COLLABORATIVELY INSTALLING A COMPUTER APPLICATION

• US 20110271274A1
• Filed: 03/16/2011
• Published: 11/03/2011
• Est. Priority Date: 04/30/2010
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Shi, Jin Liang, Ma, Dou, Lang, Xin Pei, Deng, Yuan Yao
• Granted Patent: US 9,218,173 B2
• Time in Patent Office: Days
• US Class Current: 717/176
• CPC Class Codes: G06F 8/61 Installation

Abstract

According to one embodiment, a computer program product for collaboratively installing a computer application includes a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code including computer readable program code configured to: monitor an installation process of an application, send a remote assistance request in response to a determination that the installation process requires remote assistance, receive a response to the remote assistance request, and continue the installation process of the application using the remote assistance information. The response includes remote assistance information required for installing the application, and the remote assistance information is invisible to an installer of the application. In other embodiments, and a method for collaboratively installing a computer application includes operations for performing the above described processes, and a system includes modules for performing the above described processes.

Claims

1. A computer program product for collaboratively installing a computer application, the computer program product comprising a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising:

computer readable program code configured to monitor an installation process of an application;

computer readable program code configured to send a remote assistance request in response to a determination that the installation process requires remote assistance;

computer readable program code configured to receive a response to the remote assistance request, wherein the response includes remote assistance information required for installing the application, and wherein the remote assistance information is invisible to an installer of the application; and

computer readable program am code configured to continue the installation process of the application using the remote assistance information.

2. The computer program product according to claim 1, wherein the remote assistance request includes a field for inputting the remote assistance information.

3. The computer program product according to claim 1, further comprising:

computer readable program code configured to invoke a communication module to send the remote assistance request.

4. The computer program product according to claim 1, wherein the response including the remote assistance information is encrypted, and further comprising:

computer readable program code configured to decrypt the remote assistance information.

5. The computer program product according to claim 1, wherein the installation process of the application is initiated by the installer at an installation site, and wherein the remote assistance information is provided by remote assistance personnel at a remote site.

6. A system for collaboratively installing a computer application, the system comprising:

a monitoring module configured to monitor an installation process of an application;

a sending module configured to send a remote assistance request in response to a determination that the installation process requires remote assistance;

a receiving module configured to receive a response to the remote assistance request, wherein the response includes remote assistance information required for installing the application, and wherein the remote assistance information is invisible to an installer of the application; and

an installing module configured to continue the installation process of the application using the remote assistance information.

7. The system according to claim 6, wherein the remote assistance request includes a field for inputting the remote assistance information, and wherein the remote assistance request includes a description of the request and authentication information.

8. The system according to claim 6, further comprising:

an invoking module configured to invoke a communication module to send the remote assistance request.

9. The system according to claim 6, wherein the response including the remote assistance information is encrypted, and further comprising:

a decryption module configured to decrypt the remote assistance information.

10. The system according to claim 6, wherein the installation process of the application is initiated by the installer at an installation site, and wherein the remote assistance information is provided by remote assistance personnel at a remote site.

11. A method for collaboratively installing a computer application, the method comprising:

monitoring an installation process of an application;

sending a remote assistance request in response to a determination that the installation process requires remote assistance;

receiving a response to the remote assistance request, wherein the response includes remote assistance information required for installing the application, and wherein the remote assistance information is invisible to an installer of the application; and

continuing the installation process of the application using the remote assistance information.

12. The method according to claim 11, wherein the remote assistance request includes a field for inputting the remote assistance information.

13. The method according to claim 11, further comprising:

invoking a communication module to send the remote assistance request.

15. The method according to claim 11, wherein the installation process of the application is initiated by the installer at an installation site, and wherein the remote assistance information is provided by remote assistance personnel at a remote site.

14. The method according to claim II, wherein the response including the remote assistance information is encrypted, and further comprising:

decrypting the remote assistance information.