CALLER ID SURFING

• US 20110274260A1
• Filed: 05/05/2010
• Published: 11/10/2011
• Est. Priority Date: 05/05/2010
• Status: Active Grant

• Current Assignee: Knapp Investment Company Limited
• Original Assignee: Suinno Oy
• Inventors: Vããnãnen, Mikko
• Granted Patent: US 8,983,039 B2
• Time in Patent Office: Days
• US Class Current: 379/93.23
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 67/104 Peer-to-peer [P2P] networks
• CPC Class Codes: H04M 1/26 Devices for calling a subscriber H04M1/66 takes precedence
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 1/56 Arrangements for indicating or recording the called number at the calling subscriber's set
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A method and system for displaying and producing computer based documents seamlessly to users that relate to their telephone calls. The best mode of the invention is considered to be the use of the invention with social media, such as Facebook, where the mobile station (30) searches for the social media page of the caller based on the Caller ID and displays it to the recipient of the call on the mobile station screen, possibly with other Internet search results. The method and system allow the user to obtain the newest public information about the person who calls him or he decides to call, or any documents that might be intermittent between the people. The Desktop or screen automatically arranges itself to a state in which it is easiest to work during the call, using searches made based on call parameters, such as caller ID. The invention adds “bandwidth”, i.e. speed, efficiency and more dimensions to personal communication, as the users of the inventive system can also visually see by documentation what is going on in the relationship between two or more people.

Claims

1. A search engine (630), the search engine being arranged to receive an automatic input of Caller ID, or data derived from Caller ID, from a subscriber terminal and/or telephony network as a search term, and said search engine is arranged to execute a search of at least one electronic document using at least one said search term and display at least one said search result on a screen,

the subscriber terminal and/or search engine is arranged to record all or some part of the call into a data file and upload the data file to a social network site, and post the data file to a space identified as a communication space between the caller and the call recipient (540, 550).

2. The search engine as claimed in claim 1, wherein the search engine (630) and/or subscriber terminal is arranged to log in to a social network site, and search the profile page of the caller and/or call recipient and display the said profile page and/or data derived thereof to user.

4. The search engine as claimed in claim 1, wherein any of the following applications are arranged to perform the search and display of the search results together or separately:

an email program arranged to search emails, an internet browser arranged to use a search engine toolbar and/or search engine internet site and search websites, or a file system search engine arranged to search the file system for files.

5. The search engine as claimed in claim 1, wherein the caller is a customer and the answering party is a call center agent and the said Caller ID is arranged to be used to search and retrieve all or some of the customer account details (420) to the workstation (450) display (400) of the call center agent.

3. (canceled)

6. A subscriber terminal (30, 40) arranged to send an automatic output of Caller ID, or data derived from Caller ID, to a search engine as a search term and display at least one search result returned from said search engine,

the subscriber terminal (30, 40) and/or subscriber terminal is arranged to record all or some part of the call into a data file and upload the data file to a social network site, and post the data file to a space identified as a communication space between the caller and the call recipient.

7. The subscriber terminal as claimed in claim 6, wherein the subscriber terminal (30, 40) and/or search engine is arranged to log in to a social network site, and search the profile page of the caller and/or call recipient and display the said profile page and/or data derived thereof to a user.

9. The subscriber terminal as claimed in claim 6, wherein any of the following applications are arranged to perform the search and display of the search results together or separately:

an email program arranged to search emails, an internet browser arranged to use a search engine toolbar and/or search engine internet site and search websites, a file system search engine arranged to search at least one file system for files.

10. The subscriber terminal as claimed in claim 6, wherein the caller is a customer and the answering party is a call center agent and the said Caller ID is arranged to be used to search and retrieve all or some of the customer account details to the workstation (450) display (400) of the call center agent.

8. (canceled)

11. A method for displaying information in at least one subscriber terminal, comprising:

at least one incoming call arrives and/or at least one call recipient for an outgoing call is entered to the said subscriber terminal (100, 200),

an identity of the incoming call caller and/or the outgoing call recipient is identified (110, 210),

said identity of the incoming and/or outgoing call is automatically entered as a search term into at least one search engine program on the subscriber terminal and/or on at least one network computer (120, 220),

said at least one search engine program searches the file system of the subscriber terminal and/or the Internet with said at least one search term (130, 230),

results of the said search are displayed on at least one said subscriber terminal screen as the recipient of an outgoing call is selected, as the call is incoming and/or outgoing, as the call is answered, and/or during the call (140, 240),

the subscriber terminal and/or network computer records all or some part of the call into a data file and uploads the data file to a social network site, and posts the data file to a space identified as a communication space between the caller and the call recipient (540, 550).

12. The method as claimed in claim 11, wherein the subscriber terminal (530) and/or network computer logs in to a social network site, and searches the profile page of the caller and/or call recipient and displays the said profile page and/or data derived thereof to user.

14. The method as claimed in claim 11, wherein any of the following applications perform the search and display of the search results together or separately:

an email program searches emails, an internet browser uses a search engine toolbar and/or search engine internet site and searches websites, or a file system search engine searches at least one file system for files.

15. The method as claimed in claim 11, wherein the caller is a customer and the answering party is a call center agent and the caller identity is used to search and retrieve all or some of the customer account details (420) to the workstation (450) display (400) of the call center agent.

13. (canceled)

16. A subscriber terminal (30, 40), wherein:

at least one incoming call is arranged to arrive and/or at least one call recipient of an outgoing call is arranged to be entered to the said subscriber terminal (310, 410),

an identity of the incoming call caller and/or the outgoing call recipient is arranged to be identified (310, 410),

said identity of the incoming and/or outgoing call is arranged to be entered automatically as a search term into at least one search engine program on the subscriber terminal and/or on at least one network computer to which the subscriber terminal is arranged to be connected,

said at least one search engine program is arranged to search the file system of the subscriber terminal and/or the Internet with said at least one search term,

results of the said search are arranged to be displayed on at least one said subscriber terminal screen (300, 400) as the recipient of an outgoing call is selected, as the call is incoming and/or outgoing, as the call is answered, and/or during the call,

the subscriber terminal (30, 40) and/or network computer is arranged to record all or some part of the call into a data file and upload the data file to a social network site, and post the data file to a space identified as a communication space between the caller and the call recipient.

17. The subscriber terminal as claimed in claim 16, wherein the subscriber terminal (30, 40) and/or network computer is arranged to log in to a social network site, and search the profile page of the caller and/or caller recipient and display the profile page and/or data derived thereof to user.

19. The subscriber terminal as claimed in claim 16, wherein any of the following applications are arranged to perform the search and display of the search results together or separately:

an email program arranged to search emails, an internet browser arranged to use a search engine toolbar and/or search engine internet site and search websites, or a file system search engine arranged to search the file system for files.

20. The subscriber terminal as claimed in claim 16, wherein the caller is a customer and the answering party is a call center agent and the caller identity is arranged to be used to search and retrieve all or some of the customer account details to the workstation (450) display (400) of the call center agent.

18. (canceled)

21. A telecommunication system, wherein:

at least one incoming call is arranged to arrive and/or at least one call recipient of an outgoing call is arranged to be entered to the subscriber terminal (310, 410),

an identity of the incoming call caller and/or the outgoing call recipient is arranged to be identified (310, 410),

said identity of the incoming and/or outgoing call is arranged to be entered automatically as a search term into at least one search engine program on the subscriber terminal and/or on at least one network computer to which the subscriber terminal is arranged to be connected,

said at least one search engine program is arranged to search the file system of the subscriber terminal and/or the Internet with said at least one search term,

results of the said search are arranged to be displayed on at least one said subscriber terminal screen (300, 400) as the recipient of an outgoing call is selected, as the call is incoming and/or outgoing, as the call is answered, and/or during the call,

the subscriber terminal (30, 40) and/or network computer is arranged to record all or some part of the call into a data file and upload the data file to a social network site, and post the data file to a space identified as a communication space between the caller and the call recipient.

22. A memory unit comprising a software program product, wherein

at least one incoming call and/or at least one call recipient of an outgoing call is arranged to be detected by the software program product (100, 200),

an identity of the incoming call caller and/or the outgoing call recipient is arranged to be identified by the software program product (110, 210),

said identity of the incoming call caller and/or the outgoing call recipient is arranged to be entered automatically as a search term into at least one search engine program on the subscriber terminal and/or on at least one network computer to which the subscriber terminal is arranged to be connected by the software program product (120, 220),

said at least one search engine program is arranged to search the file system of the subscriber terminal and/or the Internet with said at least one search term (130, 230),

results of the said search are arranged to be displayed on at least one said subscriber terminal screen as the recipient of an outgoing call is selected, as the call is incoming and/or outgoing, as the call is answered, and/or during the call by the software program product (140, 240),

the software program product is arranged to record all or some part of the call into a data file and upload the data file to a social network site, and post the data file to a space identified as a communication space between the caller and the call recipient.

23. The memory unit as claimed in claim 22, wherein the software program product is arranged to log in to a social network site, and search the profile page of the caller and/or call recipient and display the profile page and/or data derived thereof to a user.

25. The memory unit as claimed in claim 22, wherein the software program product is arranged to use any of the following applications to perform the search and display of the search results together or separately:

an email program arranged to search emails, an internet browser arranged to use a search engine toolbar and/or search engine internet site and search websites, or a file system search engine arranged to search the file system for files.

26. The memory unit as claimed in claim 22, wherein the caller identity is arranged to be used by the software program product to search and retrieve all or some of the customer account details of the caller to the workstation display of the call center agent.

24. (canceled)

27-31. -31. (canceled)

32. A network computer server (630), arranged to be in connection with at least one subscriber terminal (600), wherein

an identity of an incoming call caller to a subscriber terminal and/or an outgoing call recipient in a subscriber terminal is arranged to be identified by the network computer server (110, 210),

said identity of the incoming call caller and/or the outgoing call recipient is arranged to be entered automatically as a search term into at least one search engine program on the subscriber terminal and/or the network computer server (120, 220),

said at least one search engine program is arranged to search the file system of the subscriber terminal and/or the Internet with said at least one search term (130, 230),

results of the said search are arranged to be displayed on at least one said subscriber terminal screen as the recipient of an outgoing call is selected, as the call is incoming and/or outgoing, as the call is answered, and/or during the call (140, 240),

the network computer server and/or subscriber terminal is arranged to record all or some part of the call into a data file and upload the data file to a social network site, and post the data file to a space identified as a communication space between the caller and the call recipient (540, 550).

33. The network computer server (630) as claimed in claim 32, wherein the network computer server and/or subscriber terminal is arranged to log in to a social network site (530), and search the profile page of the caller and/or caller recipient and display the said profile page and/or data derived thereof to user on the screen of at least one subscriber terminal (600).

35. The network computer server (630) as claimed in claim 32, wherein the network computer server and/or subscriber terminal is arranged to use any of the following applications to perform the search and display of the search results together or separately:

an email program arranged to search emails, an internet browser arranged to use a search engine toolbar and/or search engine internet site and search websites, or a file system search engine arranged to search the file system for files.

36. The network computer server (630) as claimed in claim 32, wherein the caller identity is arranged to be used by the network computer server and/or subscriber terminal to search and retrieve all or some of the customer account details (420) of the caller to the workstation (450) display (400) of the call center agent.

34. (canceled)

37-51. -51. (canceled)