DEVICE-DRIVEN INTELLIGENCE AND FEEDBACK FOR PERFORMANCE OPTIMIZATION AND PLANNING OF A SERVICE NETWORK
First Claim
1. A method, comprising:
- rendering in a device an environment for providing information that specifies a network performance incident;
delivering at least a portion of the information that characterizes the network performance incident; and
receiving at the device feedback data associated with the network performance incident in response to the delivering act, wherein the feedback data is supplied by a network node administered by a network operator that provides a communication service to the device.
1 Assignment
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Accused Products
Abstract
System(s), device(s), method(s), and user interfaces are provided to enable a subscriber device to report network operation conditions, such as network performance incidents, to receive feedback from the network related to the incident and available or possibly available solutions, and to produce network intelligence suitable for network planning and network performance enhancement. Reporting of network performance incidents can be characterized by location and time of occurrence, wherein these intelligence is provided by the user device. Feedback provided by the network is based on the network performance data received as part of reporting an incident. The reporting described herein enables a network operator to generate network planning intelligence based on actual network performance as experienced at the subscriber level.
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Citations
20 Claims
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1. A method, comprising:
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rendering in a device an environment for providing information that specifies a network performance incident; delivering at least a portion of the information that characterizes the network performance incident; and receiving at the device feedback data associated with the network performance incident in response to the delivering act, wherein the feedback data is supplied by a network node administered by a network operator that provides a communication service to the device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A device, comprising:
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a display interface that renders an environment to acquire data that specifies a network performance incident; an incident report component that receives the data, the data comprising a category of the network performance incident, a location estimate for the network performance incident, and a time stamp for the network performance incident; and a communication platform that delivers the data to a network node that provides a network service to the device. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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20. A computer-readable storage medium having code instructions stored thereon that, when executed by at least a processor, the code instructions perform at least the following acts:
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rendering an environment for providing information that specifies a network performance incident; delivering at least a portion of the information that characterizes the network performance incident; and receiving feedback data associated with the network performance incident in response to the delivering act, wherein the feedback data is supplied by a network node administered by a network operator that provides a network service to the device.
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Specification