Training A Transcription System

• US 20110276325A1
• Filed: 05/05/2010
• Published: 11/10/2011
• Est. Priority Date: 05/05/2010
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Dunn, Paul M., Tatum, Todd C., Thorsen, Tyrone T., Gatzke, Alan D., Sarkar, Shantanu, Ramalho, Michael A.
• Granted Patent: US 9,009,040 B2
• Time in Patent Office: Days
• US Class Current: 704/235
• CPC Class Codes: G10L 15/07 to the speaker
• CPC Class Codes: G10L 2015/0638 Interactive procedures

Abstract

According to certain embodiments, training a transcription system includes accessing recorded voice data of a user from one or more sources. The recorded voice data comprises voice samples. A transcript of the recorded voice data is accessed. The transcript comprises text representing one or more words of each voice sample. The transcript and the recorded voice data are provided to a transcription system to generate a voice profile for the user. The voice profile comprises information used to convert a voice sample to corresponding text.

Claims

1. A method comprising:

accessing recorded voice data of a user from one or more sources, the recorded voice data comprising a plurality of voice samples;

accessing a transcript of the recorded voice data, the transcript comprising text representing one or more words of each voice sample; and

providing the transcript and the recorded voice data to a transcription system to generate a voice profile for the user, the voice profile comprising information used to convert a voice sample to corresponding text.

2. The method of claim 1, further comprising:

determining that a voice sample records the voice of the user; and

adding the voice sample to the recorded voice data.

3. The method of claim 1, further comprising:

identifying a source of a voice sample;

determining that the source is associated with the user; and

determining that the voice sample records the voice of the user.

4. The method of claim 1, further comprising:

comparing a voice sample with a voice profile of the user; and

determining that the voice sample records the voice of the user.

5. The method of claim 1, further comprising:

refining, by a transcript refiner, the transcript to yield a more accurate transcription of the recorded voice data.

6. The method of claim 1, further comprising:

providing text communication to the transcription system to identify one or more common words used by the user, the one or more common words used to generate the voice profile.

7. The method of claim 1, further comprising:

disabling the providing the transcript and the recorded voice data to the transcription system.

8. The method of claim 1, the recorded voice data comprising at least one of the following types of voice data:

a voicemail;

a video;

a recorded call;

a recorded conference call;

or

a recorded voice.

9. One or more tangible computer readable media storing one or more instructions, when executed by one or more processors, configured to:

access recorded voice data of a user from one or more sources, the recorded voice data comprising a plurality of voice samples;

access a transcript of the recorded voice data, the transcript comprising text representing one or more words of each voice sample; and

provide the transcript and the recorded voice data to a transcription system to generate a voice profile for the user, the voice profile comprising information used to convert a voice sample to corresponding text.

10. The media of claim 9, the instructions configured to:

determine that a voice sample records the voice of the user; and

add the voice sample to the recorded voice data.

11. The media of claim 9, the instructions configured to:

identify a source of a voice sample;

determine that the source is associated with the user; and

determine that the voice sample records the voice of the user.

12. The media of claim 9, the instructions configured to:

compare a voice sample with a voice profile of the user; and

determine that the voice sample records the voice of the user.

13. The media of claim 9, the instructions configured to:

refine, by a transcript refiner, the transcript to yield a more accurate transcription of the recorded voice data.

14. The media of claim 9, the instructions configured to:

provide text communication to the transcription system to identify one or more common words used by the user, the one or more common words used to generate the voice profile.

15. The media of claim 9, the instructions configured to:

disable the providing the transcript and the recorded voice data to the transcription system.

16. The media of claim 9, the recorded voice data comprising at least one of the following types of voice data:

a voicemail;

a video;

a recorded call;

a recorded conference call;

or

a recorded voice.

17. An apparatus comprising:

a memory configured to store computer executable instructions; and

one or more processors coupled to the memory, the processors configured, when executing the instructions, to;

access recorded voice data of a user from one or more sources, the recorded voice data comprising a plurality of voice samples;

access a transcript of the recorded voice data, the transcript comprising text representing one or more words of each voice sample; and

provide the transcript and the recorded voice data to a transcription system to generate a voice profile for the user, the voice profile comprising information used to convert a voice sample to corresponding text.

18. The apparatus of claim 17, the processors configured to:

determine that a voice sample records the voice of the user; and

add the voice sample to the recorded voice data.

19. The apparatus of claim 17, the processors configured to:

refine, by a transcript refiner, the transcript to yield a more accurate transcription of the recorded voice data.

20. The apparatus of claim 17, the processors configured to:

provide text communication to the transcription system to identify one or more common words used by the user, the one or more common words used to generate the voice profile.