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METHOD OF AUTOMATIC CUSTOMER SATISFACTION MONITORING THROUGH SOCIAL MEDIA

  • US 20110276513A1
  • Filed: 05/10/2010
  • Published: 11/10/2011
  • Est. Priority Date: 05/10/2010
  • Status: Abandoned Application
First Claim
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1. A method, comprising:

  • detecting a survey-initiating trigger;

    based on the detecting step, identifying one or more publicly-available information sources;

    monitoring the identified one or more publicly-available information sources for a predetermined amount of time after the detection of the survey-initiating trigger;

    retrieving data from the one or more publicly-available information sources for the predetermined amount of time; and

    generating survey results based on the retrieved data.

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