INTELLIGENT CALL NOTIFICATION IN A COMMUNICATION NETWORK

• US 20110287746A1
• Filed: 05/20/2010
• Published: 11/24/2011
• Est. Priority Date: 05/20/2010
• Status: Active Grant

• Current Assignee: Cox Communications Incorporated (Cox Enterprises Incorporated)
• Original Assignee: Cox Communications Incorporated (Cox Enterprises Incorporated)
• Inventors: Nesbitt, David Darrell, Gopinath, Radhakrishnan
• Granted Patent: US 8,509,742 B2
• Time in Patent Office: Days
• US Class Current: 455/412.2
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained

Abstract

Notification of missed voice calls directed to non-responsive called party devices in a communication network is provided. An incoming call directed to a called party device, when the called party device is in a non-responsive state, are received at a messaging platform. Call data associated with the call is stored at the messaging platform. The stored call data is utilized to generate a notification of the call. The notification of the call is sent from the messaging platform to the called party device or another device associated with the called party. The notification may include an identification of the calling party and a date and time when the call was made.

Claims

1. A method of providing a notification of missed voice calls directed to non-responsive called party devices in a communication network, comprising:

receiving, at a messaging platform, a call directed to a called party device when the called party device is in a non-responsive state;

storing call data associated with the call at the messaging platform;

generating a notification utilizing the stored call data at the messaging platform; and

sending the notification from the messaging platform to at least one of a called party device and a device associated with the called party, the notification comprising at least an identification of the calling party and a date and time when the call was made.

2. The method of claim 1, wherein receiving, at a messaging platform, a call directed to a called party device when the called party device is in a non-responsive state comprises receiving the call, at the messaging platform, directed to the called party device when the called party device is turned off and when a voicemail message is not received by the messaging platform.

3. The method of claim 1, wherein receiving, at a messaging platform, a call directed to a called party device when the called party device is in a non-responsive state comprises receiving the call, at the messaging platform, directed to the called party device when the called party device is out of range of a coverage area served by the communication network and when a voicemail message is not received by the messaging platform.

4. The method of claim 1, wherein storing call data associated with the call at the messaging platform comprises storing at least one of a directory number associated with the calling party, a name of the calling party, and a date and time when the call was received.

5. The method of claim 1, further comprising:

prior to generating a notification utilizing the stored call data at the messaging platform, accessing a database associated with the messaging platform; and

comparing the stored call data associated with the call with the database to determine a match.

6. The method of claim 1, wherein generating a notification utilizing the stored call data at the messaging platform comprises generating an electronic mail message.

7. The method of claim 1, wherein generating a notification utilizing the stored call data at the messaging platform comprises generating a short message service (SMS) message.

8. The method of claim 1, wherein sending the notification from the messaging platform to at least one of the called party device and a device associated with the called party, the notification comprising at least an identification of the calling party and a date and time when the call was made, comprises:

determining that the called party device is in a responsive state; and

sending the notification from the messaging platform to the called party device.

9. The method of claim 1, wherein sending the notification from the messaging platform to at least one of the called party device and a device associated with the called party, the notification comprising at least an identification of the calling party and a date and time when the call was made, comprises sending the notification from the messaging platform to a mobile device associated with the called party.

10. The method of claim 1, wherein sending the notification from the messaging platform to at least one of the called party device and a device associated with the called party, the notification comprising at least an identification of the calling party and a date and time when the call was made, further comprises sending a location of the calling party device in the notification.

11. A method of providing a notification of missed voice calls directed to non-responsive called party devices in a cable services network, comprising:

receiving, at a messaging platform, a call directed to a called party device when the called party device is in a non-responsive state;

storing call data associated with the call at the messaging platform;

generating a notification utilizing the stored call data at the messaging platform; and

sending the notification from the messaging platform to a network device associated with the called party in the cable services network, the notification comprising at least an identification of the calling party and a date and time when the call was made.

12. The method of claim 11, wherein receiving, at a messaging platform, a call directed to a called party device when the called party device is in a non-responsive state comprises receiving the call, at the messaging platform, directed to the called party device when the called party device is turned off and when a voicemail message is not received by the messaging platform.

13. The method of claim 11, wherein storing call data associated with the call at the messaging platform comprises storing at least one of a directory number associated with the calling party, a name of the calling party, a date and time when the call was received, and a geographic location of the calling party device.

14. The method of claim 11, further comprising:

prior to generating a notification utilizing the stored call data at the messaging platform, accessing a database associated with the messaging platform; and

comparing the stored call data associated with the call with the database to determine a match.

15. The method of claim 11, wherein generating a notification utilizing the stored call data at the messaging platform comprises generating an electronic mail message.

16. The method of claim 11, wherein sending the notification from the messaging platform to a network device associated with the called party in the cable services network, the notification comprising at least an identification of the calling party and a date and time when the call was made, comprises sending the notification from the messaging platform to a cable services set-top box associated with the called party in the cable services network.

17. A method of providing a notification of missed voice calls directed to non-responsive mobile devices in a telecommunications network, comprising:

receiving, at a messaging platform, a call directed to a mobile device associated with a called party when the mobile device is in a non-responsive state;

storing call data associated with the call at the messaging platform, the call data comprising at least one of a directory number associated with a calling party device, a name of a calling party, a date and time when the call was received, and a geographic location of the calling party device;

accessing a database associated with the messaging platform;

comparing the stored call data associated with the call with the database to determine a match;

generating a notification utilizing the stored call data at the messaging platform upon determining the match;

determining that the mobile device is in a responsive state; and

sending the notification from the messaging platform to the mobile device, the notification comprising at least one of the directory number associated with the calling party device, the name of the calling party, the date and time when the call was received, and the geographic location of the calling party device.

18. The method of claim 17, wherein receiving, at a messaging platform, a call directed to a mobile device associated with a called party when the mobile device is in a non-responsive state comprises receiving the call, at the messaging platform, directed to the mobile device when a voicemail message is not received by the messaging platform and when the mobile device is at least one of turned off and out of range of a coverage area served by the communication network.

19. The method of claim 17, wherein generating a notification utilizing the stored call data at the messaging platform upon determining a match comprises generating an electronic mail message.

20. The method of claim 17, wherein generating a notification utilizing the stored call data at the messaging platform upon determining a match comprises generating a short message service (SMS) message.