Consent, Signature and Recording Retention in a Certified Communications System

• US 20110287748A1
• Filed: 02/09/2011
• Published: 11/24/2011
• Est. Priority Date: 05/18/2010
• Status: Abandoned Application

• Current Assignee: Certicall LLC
• Original Assignee: Certicall LLC
• Inventors: Snyder, Scott, Leibowich, Rica A., Leibowich, Aron, Rusche, Thilo, Angel, Lesli, Angel, Albert, Rosenberg, Arthur
• Application Number:
  US13/024,131
• Publication Number:
  US 20110287748A1
• Time in Patent Office: Days
• US Class Current: 455/414.1
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/0042 where the data service is a text-based messaging service H04M7/0054 takes precedence
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service

Abstract

System has consent, signature, recording and retention functions. Near post-sessional data acquisition gathers nominal comm device information from participants. Active online phones are sent a SMS with the recorded event ID, a hyperlink and password for system access. Otherwise, data is acquired for another text message enabled phone or user email. If disconnected, the user is called for additional data. A contractual relationship is established with these functions. With an ACK-consent upon system access, an ACK-consent by the parties, a RECORD ON command, and a recorded intent-to-contract, the system creates an enforceable contract by storing the ACKs and recorded session.

Claims

1. A method to obtain identity data from a user near an end of a telecommunications session adjunct to a recorded audio event during said telecommunications session by a communications station, said user operating a telecommunications enabled device communitively coupled via a telecommunications network to a communications station which recorded the intra-sessional audio event, said communications station having an interactive voice response module for effecting a delivery of audible instructions to said user operating said enabled device comprising:

while keeping said telecommunications session active,

if said user'"'"'s enabled device is text message enabled, requesting and receiving, at said communications station, identifying data unique to the user'"'"'s enabled device which identifying data differentiates said user'"'"'s enabled device from other telecommunications enabled devices;

if said user'"'"'s enabled device is not text message enabled, requesting and receiving, at said communications station, supplemental identifying data unique to another text message enabled telecommunications device of said user which supplemental identifying data differentiates the another text message enabled device from the plurality of other telecommunications enabled devices coupled to said telecommunications network;

if said user'"'"'s enabled device is not text message enabled and the user has no text message enabled device, requesting and receiving, at said communications station, the user'"'"'s email address;

based upon the receipt of identifying data for the user'"'"'s text message enabled device, sending a text message including recorded event identification data and a hyperlink to said communications station; and

,

based upon the receipt of the user'"'"'s email address, sending an email to said user'"'"'s email address with text providing the recorded event identification data and the hyperlink to said communications station.

2. A method to obtain identity data from a user as claimed in claim 1 including:

effecting audible instructions at said user'"'"'s enabled device with said voice response module from said communications station to ascertain;

if said user'"'"'s enabled device is text message enabled, to effect the receipt of said identifying data unique to the user'"'"'s text message enabled device;

if said user'"'"'s enabled device is not text message enabled, to effect the receipt of said supplemental for the another text message enabled device;

if said user'"'"'s enabled device is not text message enabled and the user has no text message enabled device, to effect the receipt of said user'"'"'s email address.

3. A method to obtain identity data from a user as claimed in claim 2 wherein said communications station includes a server and the method includes:

activating said server at said communications station in response to said hyperlink; and

providing controlled access to said recorded audio event based upon said recorded event identification data.

4. A method to obtain identity data from a user as claimed in claim 3 including:

providing a password with said text message; and

providing controlled access to said recorded audio event only upon receipt of said password.

5. A method to obtain identity data from a user as claimed in claim 2 including

terminating said telecommunications session after ascertaining:

if said user'"'"'s enabled device is text message enabled, if said user'"'"'s enabled device is not text message enabled but said user supplies said supplemental identifying for another text message enabled device, and if said user'"'"'s enabled device is not text message enabled; and

after sending said text message.

6. A method to obtain identity data from a user as claimed in claim 2 wherein said telecommunications session includes multiple users on respective enabled devices communicatively coupled over said telecommunications network to said communications station, said communications station maintaining enrollment records and profiles for registered users, said registered user profiles including at least one of an enrolled text message enabled device and an email address for each registered user, the method including:

ascertaining at said communications station for enabled devices active during said telecommunications session;

if the user'"'"'s active enabled device is text message enabled, requesting and receiving, at said communications station, identifying data unique to the user'"'"'s active enabled device;

if said user'"'"'s active enabled device is not text message enabled, requesting and receiving, at said communications station, enrolled identifying data unique to another text message enabled device of said user;

if said user'"'"'s active enabled device is not text message enabled and the user has no enrolled text message enabled device, requesting and receiving, at said communications station, the user'"'"'s enrolled email address;

thereby updating all registered user profiles who participate in said telecommunications session.

7. A method to obtain identity data from a user as claimed in claim 6 including populating a respective enrollment record for all participating registered users and updating respective profiles to fully register the respective user by obtaining at said communications station the participating registered user'"'"'s name, identifying data for the respective user'"'"'s text message enabled device and the respective user'"'"'s email address.

8. A computer readable medium containing non-transitory programming instructions for obtaining identity data from a user near an end of a telecommunications session adjunct to a recorded audio event during said telecommunications session by a communications station, said user operating a telecommunications enabled device communitively coupled via a telecommunications network to a communications station which recorded the intra-sessional audio event, said communications station having an interactive voice response module for effecting a delivery of audible instructions to said user operating said enabled device comprising:

while keeping said telecommunications session active,

if said user'"'"'s enabled device is text message enabled, requesting and receiving, at said communications station, identifying data unique to the user'"'"'s enabled device which identifying data differentiates said user'"'"'s enabled device from other telecommunications enabled devices;

if said user'"'"'s enabled device is not text message enabled, requesting and receiving, at said communications station, supplemental identifying data unique to another text message enabled telecommunications device of said user which supplemental identifying data differentiates the another text message enabled device from the plurality of other telecommunications enabled devices coupled to said telecommunications network;

if said user'"'"'s enabled device is not text message enabled and the user has no text message enabled device, requesting and receiving, at said communications station, the user'"'"'s email address;

based upon the receipt of identifying data for the user'"'"'s text message enabled device, sending a text message including recorded event identification data and a hyperlink to said communications station; and

,

based upon the receipt of the user'"'"'s email address, sending an email to said user'"'"'s email address with text providing the recorded event identification data and the hyperlink to said communications station.

9. A computer readable medium containing non-transitory programming instructions as claimed in claim 8 including:

effecting audible instructions at said user'"'"'s enabled device with said voice response module from said communications station to ascertain;

if said user'"'"'s enabled device is text message enabled, to effect the receipt of said identifying data unique to the user'"'"'s text message enabled device;

if said user'"'"'s enabled device is not text message enabled, to effect the receipt of said supplemental for the another text message enabled device;

if said user'"'"'s enabled device is not text message enabled and the user has no text message enabled device, to effect the receipt of said user'"'"'s email address.

10. A computer readable medium containing non-transitory programming instructions as claimed in claim 9 wherein said communications station includes a server and the method includes:

activating said server at said communications station in response to said hyperlink; and

providing controlled access to said recorded audio event based upon said recorded event identification data.

11. A computer readable medium containing non-transitory programming instructions as claimed in claim 10 including:

providing a password with said text message; and

providing controlled access to said recorded audio event only upon receipt of said password.

12. A computer readable medium containing non-transitory programming instructions as claimed in claim 9 including

terminating said telecommunications session after ascertaining:

if said user'"'"'s enabled device is text message enabled, if said user'"'"'s enabled device is not text message enabled but said user supplies said supplemental identifying for another text message enabled device, and if said user'"'"'s enabled device is not text message enabled; and

after sending said text message.

13. A computer readable medium containing non-transitory programming instructions as claimed in claim 9 wherein said telecommunications session includes multiple users on respective enabled devices communicatively coupled over said telecommunications network to said communications station, said communications station maintaining enrollment records and profiles for registered users, said registered user profiles including at least one of an enrolled text message enabled device and an email address for each registered user, the method including:

ascertaining at said communications station for enabled devices active during said telecommunications session;

if the user'"'"'s active enabled device is text message enabled, requesting and receiving, at said communications station, identifying data unique to the user'"'"'s active enabled device;

if said user'"'"'s active enabled device is not text message enabled, requesting and receiving, at said communications station, enrolled identifying data unique to another text message enabled device of said user;

if said user'"'"'s active enabled device is not text message enabled and the user has no enrolled text message enabled device, requesting and receiving, at said communications station, the user'"'"'s enrolled email address;

thereby updating all registered user profiles who participate in said telecommunications session.

14. A computer readable medium containing non-transitory programming instructions as claimed in claim 13 including populating a respective enrollment record for all participating registered users and updating respective profiles to fully register the respective user by obtaining at said communications station the participating registered user'"'"'s name, identifying data for the respective user'"'"'s text message enabled device and the respective user'"'"'s email address.

15. A method for establishing a contractual relationship between two parties during a telecommunications session, each party having a telecommunications enabled device with a speaker and a microphone, each party communicatively coupled to a telecommunications network and a communications station which has a data recording module and an interactive voice response module for effecting delivery of audible instructions to each party comprising:

at the communications station;

obtaining the consent of each party to record a portion of said telecommunications session by effecting audible prompts from respective said enabled devices and recording respective consent to record responses from each party;

upon a record ON command received at said communications station, recording said portion of said session;

confirming each party'"'"'s intent to enter into the contract by effecting further audible prompts from respective said enabled devices and recording respective intent to contract responses from each party;

storing the recorded session and the consent of each party and the intent to contract responses from each party as an electronic record capable of being retained and reproduced at the request of either party; and

providing access to the retained electronic record.

16. A method for establishing a contractual relationship as claimed in claim 15 wherein said communications station is a distributed computer-based system and the retained electronic record is remotely stored.

17. A method for establishing a contractual relationship as claimed in claim 15 including:

maintaining enrollment records and profiles for registered users at said communications station, said registered user profiles including at least one of an enrolled text message enabled device and an email address for each registered user;

registering both parties as registered parties at said communications station;

wherein the step of confirming each party'"'"'s intent occurs post-registration.

18. A method for establishing a contractual relationship as claimed in claim 17 including

while said telecommunications session is active,

assigning to the retained electronic record a recorded event identification data;

and

sending each party a text message including the recorded event identification data and a hyperlink to said communications station.

19. A method for establishing a contractual relationship as claimed in claim 18 including sending an email to each party'"'"'s email address with text providing the recorded event identification data and the hyperlink to said communications station.

20. A computer readable medium containing non-transitory programming instructions for establishing a contractual relationship between two parties during a telecommunications session, each party having a telecommunications enabled device with a speaker and a microphone, each party communicatively coupled to a telecommunications network and a communications station which has a data recording module and an interactive voice response module for effecting delivery of audible instructions to each party comprising:

at the communications station;

obtaining the consent of each party to record a portion of said telecommunications session by effecting audible prompts from respective said enabled devices and recording respective consent to record responses from each party;

upon a record ON command received at said communications station, recording said portion of said session;

confirming each party'"'"'s intent to enter into the contract by effecting further audible prompts from respective said enabled devices and recording respective intent to contract responses from each party;

storing the recorded session and the consent of each party and the intent to contract responses from each party as an electronic record capable of being retained and reproduced at the request of either party; and

providing access to the retained electronic record.

21. A computer readable medium containing non-transitory programming instructions as claimed in claim 20 wherein said communications station is a distributed computer-based system and the retained electronic record is remotely stored.

22. A computer readable medium containing non-transitory programming instructions as claimed in claim 20 including:

maintaining enrollment records and profiles for registered users at said communications station, said registered user profiles including at least one of an enrolled text message enabled device and an email address for each registered user;

registering both parties as registered parties at said communications station;

wherein the step of confirming each party'"'"'s intent occurs post-registration.

23. A computer readable medium containing non-transitory programming instructions as claimed in claim 22 including

while said telecommunications session is active,

assigning to the retained electronic record a recorded event identification data;

and

sending each party a text message including the recorded event identification data and a hyperlink to said communications station.

24. A computer readable medium containing non-transitory programming instructions as claimed in claim 23 including sending an email to each party'"'"'s email address with text providing the recorded event identification data and the hyperlink to said communications station.

25. A method for establishing a contract between two parties communicating on their respective cellular telephones and monitoring the telecommunications session at a communications station which has a data recording module comprising:

obtaining the consent of each party to record a portion of the telecommunications session at the communications station and recording the party'"'"'s consent to record thereat;

recording the portion of the session upon command of one of the parties;

confirming each party'"'"'s intent to enter into the contract and recording the respective intents to contract; and

storing the recorded session and each party'"'"'s consent and each parties'"'"' intent to contract as an electronic retrievable record capable of being retained and reproduced upon request.

26. A method of establishing a contract between two parties as claimed in claim 25 wherein the communications station includes an interactive voice response module for effecting delivery of audible instructions to each party, and the method includes:

effecting audible prompts to respective parties to obtain consent and confirm the party'"'"'s intent.

27. A method of establishing a contract between two parties as claimed in claim 26 including initiating the recording upon a record ON command received at said communications station.

28. A method of establishing a contract between two parties as claimed in claim 27 wherein the record ON command is only initiated by a registered party with a profile in said communications station.

29. A method of establishing a contract between two parties as claimed in claim 27 including providing access to the retained electronic record.

30. A method of establishing a contract between two parties as claimed in claim 29 wherein access to the retained electronic record is only provided to a registered party with a profile in said communications station.

31. A method of establishing a contract between two parties as claimed in claim 30 including enrolling a party as a registered party by

maintaining enrollment records and profiles at said communications station,

obtaining, from the respective party, identification data for the party'"'"'s text message enabled cellular phone and the party'"'"'s email address such that the party becomes a registered user with the communications station.

32. A method of establishing a contract between two parties as claimed in claim 31 including

assigning to the retained electronic record a recorded event identification data;

and

sending each party a text message including the recorded event identification data and a hyperlink to the communications station.

33. A computer readable medium containing non-transitory programming instructions for establishing a contract between two parties communicating on their respective cellular telephones and monitoring the telecommunications session at a communications station which has a data recording module comprising:

obtaining the consent of each party to record a portion of the telecommunications session at the communications station and recording the party'"'"'s consent to record thereat;

recording the portion of the session upon command of one of the parties;

confirming each party'"'"'s intent to enter into the contract and recording the respective intents to contract; and

storing the recorded session and each party'"'"'s consent and each parties'"'"' intent to contract as an electronic retrievable record capable of being retained and reproduced upon request.

34. A computer readable medium containing non-transitory programming instructions for establishing a contract between two parties as claimed in claim 33 wherein the communications station includes an interactive voice response module for effecting delivery of audible instructions to each party, and the method includes:

effecting audible prompts to respective parties to obtain consent and confirm the party'"'"'s intent.

35. A computer readable medium containing non-transitory programming instructions for establishing a contract between two parties as claimed in claim 34 including initiating the recording upon a record ON command received at said communications station.

36. A computer readable medium containing non-transitory programming instructions for establishing a contract between two parties as claimed in claim 35 wherein the record ON command is only initiated by a registered party with a profile in said communications station.

37. A computer readable medium containing non-transitory programming instructions for establishing a contract between two parties as claimed in claim 35 including providing access to the retained electronic record.

38. A computer readable medium containing non-transitory programming instructions for establishing a contract between two parties as claimed in claim 37 wherein access to the retained electronic record is only provided to a registered party with a profile in said communications station.

39. A computer readable medium containing non-transitory programming instructions for establishing a contract between two parties as claimed in claim 38 including enrolling a party as a registered party by

maintaining enrollment records and profiles at said communications station,

obtaining, from the respective party, identification data for the party'"'"'s text message enabled cellular phone and the party'"'"'s email address such that the party becomes a registered user with the communications station.