VOICE DIRECTED SYSTEM AND METHOD CONFIGURED FOR ASSURED MESSAGING TO MULTIPLE RECIPIENTS
First Claim
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1. A method for sending a message to more than one recipient, the method comprising the steps of:
- with a device with at least one processor, receiving a textual message to be forwarded;
transmitting the textual message over a wireless network to a plurality of wireless terminal devices;
receiving from one or more terminal devices of the plurality of wireless terminals a respective first acknowledgement message indicating that the message was successfully received by the one or more terminal devices;
receiving from at least one terminal device of the one or more wireless terminal devices a respective second acknowledgement message indicating that an operator associated with the at least one terminal device handled the message; and
maintaining a respective record for at least one of the plurality of wireless terminal devices, the record being indicative of any respective first and second acknowledgement messages received from the at least one of the wireless terminal devices.
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Abstract
A communications system transmits messages via a wireless network to multiple users nearly simultaneously in real-time. Each user has a terminal that receives a message and plays the message for the user. The terminal may also wait for the user to verbally acknowledge the arrival of the message before continuing with its normally executing application. The sender of the message may track, for each intended recipient, the delivery of the message, the accessing of the message by the user, and the acknowledgement by the user that the message was understood.
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Citations
21 Claims
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1. A method for sending a message to more than one recipient, the method comprising the steps of:
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with a device with at least one processor, receiving a textual message to be forwarded; transmitting the textual message over a wireless network to a plurality of wireless terminal devices; receiving from one or more terminal devices of the plurality of wireless terminals a respective first acknowledgement message indicating that the message was successfully received by the one or more terminal devices; receiving from at least one terminal device of the one or more wireless terminal devices a respective second acknowledgement message indicating that an operator associated with the at least one terminal device handled the message; and maintaining a respective record for at least one of the plurality of wireless terminal devices, the record being indicative of any respective first and second acknowledgement messages received from the at least one of the wireless terminal devices. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for delivering a message, comprising the steps of:
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transmitting a message to a plurality of wireless terminal devices associated with a set of recipients using a wireless communications network; receiving a first respective acknowledgement, from one or more terminal devices associated with the set of recipients, that the message was successfully received by the recipients associated with the one or more terminal devices; receiving a second respective acknowledgement, from at least one terminal device of the one or more terminal devices associated with the set of recipients, that the message was handled by the recipient associated with the at least one terminal device; and maintaining a respective record for at least one terminal device associated with the set of recipients, indicative of the second respective acknowledgement. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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Specification