TELEPHONE RECEIVING SYSTEM AND METHOD, AND TELEPHONE DEVICE
First Claim
Patent Images
1. A telephone device, comprising:
- a dialing operation receiving unit that receives a dialing operation;
a creating unit that creates condition data that indicates a condition of a function of the telephone device when a telephone number that received by the dialing operation receiving unit is matched with a specified number; and
a sending unit that sends the created condition data to a desired destination.
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Abstract
A telephone device includes a telephone device includes a dialing operation receiving unit that receives a dialing operation, a creating unit that creates condition data that indicates a condition of a function of the telephone device when a telephone number that received by the dialing operation receiving unit is matched with a specified number; and a sending unit that sends the created condition data to a desired destination.
22 Citations
12 Claims
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1. A telephone device, comprising:
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a dialing operation receiving unit that receives a dialing operation; a creating unit that creates condition data that indicates a condition of a function of the telephone device when a telephone number that received by the dialing operation receiving unit is matched with a specified number; and a sending unit that sends the created condition data to a desired destination. - View Dependent Claims (2, 3)
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4. A telephone receiving system comprising:
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an user communication control unit that receives a call from a telephone device; and an terminal remote control sending unit that acquires condition data that indicates a condition of a function of the telephone device and receives the condition data from the telephone device, wherein the user communication control unit executes one of an automated response to the received call and a relay of the received call to an operator terminal based on the received condition data. - View Dependent Claims (5)
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6. A management apparatus comprising:
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a request sending unit that sends, to a telephone device, an acquisition request for condition data that indicates a condition of a function on the telephone device; a receiving unit that receives the condition data from the telephone device; and an analysis unit that analyzes the received condition data and identifies a problem. - View Dependent Claims (7, 8, 9, 10, 11)
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12. A telephone receiving method comprising:
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using a computer processor, receiving a call from a telephone device; sending, to the telephone device, an acquisition request to acquire condition data that indicates a condition of a function of the telephone device; receiving the condition data from the telephone device; and executing one of an automated response to the received call or a relay of the received call to an operator terminal based on the received condition data.
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Specification