PROVIDING WIRELESS MOBILE DEVICE INFORMATION TO A CALL CENTER
First Claim
1. A method of providing wireless mobile device information from a vehicle for use by a call center in providing services at the vehicle, comprising the steps of:
- (a) detecting the presence of a personal mobile device at the vehicle;
(b) receiving at a vehicle interface module a mobile device identifier from the personal mobile device;
(c) sending at least the mobile device identifier from the vehicle interface module to a call center via the mobile device; and
(d) validating that the mobile device identifier is authorized to receive call center services for the vehicle.
3 Assignments
0 Petitions
Accused Products
Abstract
A method and system for providing wireless mobile device information from a vehicle to a call center. The method includes the steps of (a) detecting the presence of a personal mobile device at the vehicle, (b) receiving at a vehicle interface module a mobile device identifier from the personal mobile device, and (c) sending the mobile device identifier from the vehicle interface module to a call center via the mobile device. The mobile device identifier received at the call center can be used for various purposes such as to provide a callback number in the event of a dropped call, or to validate that services are authorize for the vehicle.
-
Citations
20 Claims
-
1. A method of providing wireless mobile device information from a vehicle for use by a call center in providing services at the vehicle, comprising the steps of:
-
(a) detecting the presence of a personal mobile device at the vehicle; (b) receiving at a vehicle interface module a mobile device identifier from the personal mobile device; (c) sending at least the mobile device identifier from the vehicle interface module to a call center via the mobile device; and (d) validating that the mobile device identifier is authorized to receive call center services for the vehicle. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
-
-
15. A method of providing wireless mobile device information from a vehicle for use by a call center in providing services at the vehicle, comprising the steps of:
-
(a) detecting the presence of a personal mobile device at the vehicle; (b) receiving at a vehicle interface module a mobile device identifier from the personal mobile device; and (c) sending the mobile device identifier and a unique vehicle identifier from the vehicle interface module to a call center via the mobile device. - View Dependent Claims (16, 17)
-
-
18. A method of providing wireless mobile device information from a vehicle for use by a call center in providing services at the vehicle, comprising the steps of:
-
(a) upon operation of the vehicle by an operator, detecting one or more wirelessly accessible mobile devices at the vehicle; (b) determining if more than one wirelessly accessible mobile device is present and, if so, selecting the mobile device having highest priority from a priority list and, if not, selecting the single wirelessly accessible mobile device; (c) pairing the selected mobile device with a vehicle interface module via a Bluetooth connection; (d) obtaining via the Bluetooth connection a phone number used to call the mobile device; (e) receiving at a call center a call from the mobile device; (f) sending the phone number from the vehicle interface module to the call center over the call via the mobile device; and (g) subsequently using the phone number to provide vehicle services from the call center via the mobile device. - View Dependent Claims (19, 20)
-
Specification