Method for Assisting a User in Obtaining a Repair Service at the User's House or Building
First Claim
1. A method of assisting a user in obtaining a repair service from one of a plurality of service providers providing a plurality of different repair services, the method comprising:
- installing a service request device at the user'"'"'s building by or on behalf of a service bureau, the service request device configured to automatically transmit a repair service request signal to the service bureau in response to a single action input from the user, said request signal including user identifying data and representing a request for repair service by the user at said user'"'"'s building;
receiving said request signal from the service request device at the service bureau, said service bureau representing the plurality of service providers providing the plurality of different services;
initiating a voice telephone call to the user at said building in response to receiving the request signal;
receiving user repair service information communicated by the user at said user'"'"'s building during the voice telephone call, said user repair service information including a requested repair service;
storing service provider information for the plurality of service providers including the different one or more services provided by each of the plurality of service providers; and
scheduling one of the service providers from the plurality of service providers to perform the requested repair service.
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Accused Products
Abstract
A service bureau system and method for assisting a user in retaining a service from a service provider selected from a plurality of service providers providing a plurality of different services. The system includes a receiving module receiving a service request from the user and identifying the user. The system also includes a service representative module having an input receiving an instruction from a service representative. The instruction includes a selection of one of the plurality of service providers. The system further includes a communication module establishing a communication between the service representative and the user responsive to receiving the user service request. The system also includes a scheduling module scheduling the selected service provider to provide the requested service.
15 Citations
13 Claims
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1. A method of assisting a user in obtaining a repair service from one of a plurality of service providers providing a plurality of different repair services, the method comprising:
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installing a service request device at the user'"'"'s building by or on behalf of a service bureau, the service request device configured to automatically transmit a repair service request signal to the service bureau in response to a single action input from the user, said request signal including user identifying data and representing a request for repair service by the user at said user'"'"'s building; receiving said request signal from the service request device at the service bureau, said service bureau representing the plurality of service providers providing the plurality of different services; initiating a voice telephone call to the user at said building in response to receiving the request signal; receiving user repair service information communicated by the user at said user'"'"'s building during the voice telephone call, said user repair service information including a requested repair service; storing service provider information for the plurality of service providers including the different one or more services provided by each of the plurality of service providers; and scheduling one of the service providers from the plurality of service providers to perform the requested repair service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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Specification