SERVICE CENTER SUPPORT

• US 20110302092A1
• Filed: 06/08/2011
• Published: 12/08/2011
• Est. Priority Date: 06/08/2010
• Status: Abandoned Application

• Current Assignee: Ridetones, Inc.
• Original Assignee: Ridetones, Inc.
• Inventors: Basir, Otman A.
• Application Number:
  US13/155,873
• Publication Number:
  US 20110302092A1
• Time in Patent Office: Days
• US Class Current: 705/305
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance

Abstract

A control unit on a vehicle requests a vehicle service appointment when service is required. Scheduling is performed first with reference to the user'"'"'s calendar and then by confirmation with the user.

Claims

1. A method of scheduling vehicle service including the steps of:

a) determining that vehicle service is needed;

b) transmitting a request for vehicle service from the vehicle;

c) receiving a proposed appointment for vehicle service;

d) presenting the proposed appointment for vehicle service as audible speech to a user;

e) receiving an audible confirmation of the proposed appointment from the user; and

f) confirming the proposed appointment in response to said step e).

2. The method of claim 1 wherein said step a) includes the step of receiving a diagnostic code from an on-board diagnostics port.

3. The method of claim 1 wherein said step b) further includes the step of transmitting the diagnostic code.

4. The method of claim 1 further including the step of determining the proposed appointment based upon a calendar of the user.

5. The method of claim 4 further including the step of determining the proposed appointment based upon a calendar of a service provider with whom the proposed appointment would be made.

6. The method of claim 1 further including the steps of receiving a cost estimate of the vehicle service and presenting the cost estimate to the user as audible speech.

7. A method of scheduling vehicle service including the steps of:

a) determining that vehicle service is needed;

b) transmitting a first request for vehicle service from the vehicle;

c) receiving a first proposed appointment for vehicle service;

d) presenting the first proposed appointment for vehicle service as audible speech to a user;

e) receiving an audible rejection of the first proposed appointment from the user;

f) in response to said step e), transmitting the rejection of the first proposed appointment and receiving a second proposed appointment;

g) presenting the second proposed appointment for vehicle service as audible speech to the user;

h) receiving an audible confirmation of the second proposed appointment from the user;

i) confirming the second proposed appointment in response to said step h).

8. The method of claim 7 wherein said step a) includes the step of receiving a diagnostic code from an on-board diagnostics port.

9. The method of claim 7 wherein said step b) further includes the step of transmitting the diagnostic code.

10. The method of claim 7 further including the step of determining the proposed appointment based upon a calendar of the user.

11. The method of claim 10 further including the step of determining the proposed appointment based upon a calendar of a service provider with whom the proposed appointment would be made.

12. The method of claim 7 further including the steps of receiving a cost estimate of the vehicle service and presenting the cost estimate to the user as audible speech.