COMMUNITY RATING AND RANKING IN ENTERPRISE APPLICATIONS
First Claim
1. A computer system, comprising:
- one or more processors; and
a storage device in communication with the one or more processors, wherein a rating and ranking system implemented by a rating and ranking application which is stored on the storage device, comprising a storage medium having a set of instructions stored thereon, executable by the one or more processors to perform the following operations;
identify a social entity context from a plurality of social entity contexts about a product;
determine a type of the social entity context;
based on the type of the social entity context, assign a weighted value to the first social entity context;
extract text from the social entity context;
analyze the extracted text from the social entity context to determine a semantic rating for the social entity context;
determine the social entity context'"'"'s author;
analyze the author to determine an author credibility rating for the author;
determine a non-semantic rating of the social entity context;
analyze one or more reviewers of the social entity context;
based on the semantic rating, author credibility rating, non-semantic rating, the one or more reviewers credibility rating, and the assigned weight, determine an overall rating of the social entity context;
based on an average of the overall rating of the social entity context and the plurality of social entity contexts, determine a social rating for the product;
determine an enterprise rating of the product; and
average the enterprise rating and the social rating of the product and generate a total rating for the product.
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Abstract
The present invention is directed to methods and systems which provide a comprehensive rating and ranking of products and services. Furthermore, aspects of the present invention provides a complete review of products and services, as well as rankings of semantic and non-semantic reviews, which provides a “true” reflection of a product and/or service. As such, a calculation of a product/supplier rating based on all of its social entity contexts, is performed. This takes into account factors like, author (of social entity context) credibility, non-semantic (direct) rating, semantic rating calculated from the textual content of the social entity context, the community based credibility of the social entity context, and the like. Then, the community based credibility of a given social entity context is in turn calculated.
22 Citations
20 Claims
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1. A computer system, comprising:
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one or more processors; and a storage device in communication with the one or more processors, wherein a rating and ranking system implemented by a rating and ranking application which is stored on the storage device, comprising a storage medium having a set of instructions stored thereon, executable by the one or more processors to perform the following operations; identify a social entity context from a plurality of social entity contexts about a product; determine a type of the social entity context; based on the type of the social entity context, assign a weighted value to the first social entity context; extract text from the social entity context; analyze the extracted text from the social entity context to determine a semantic rating for the social entity context; determine the social entity context'"'"'s author; analyze the author to determine an author credibility rating for the author; determine a non-semantic rating of the social entity context; analyze one or more reviewers of the social entity context; based on the semantic rating, author credibility rating, non-semantic rating, the one or more reviewers credibility rating, and the assigned weight, determine an overall rating of the social entity context; based on an average of the overall rating of the social entity context and the plurality of social entity contexts, determine a social rating for the product; determine an enterprise rating of the product; and average the enterprise rating and the social rating of the product and generate a total rating for the product. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-readable medium having sets of instructions stored thereon which, when executed by a computer, cause the computer to:
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identify a social entity context from a plurality of social entity contexts about a product; determine a type of the social entity context; based on the type of the social entity context, assign a weighted value to a first social entity context; extract text from the social entity context; analyze the extracted text from the social entity context to determine a semantic rating for the social entity context; determine the social entity context'"'"'s author; analyze the author to determine an author credibility rating for the author; determine a non-semantic rating of the social entity context; analyze one or more reviewers of the social entity context; based on the semantic rating, author credibility rating, non-semantic rating, the one or more reviewers credibility rating, and the assigned weight, determine an overall rating of the social entity context; based on an average of the overall rating of the social entity context and the plurality of social entity contexts, determine a social rating for the product; determine an enterprise rating of the product; and average the enterprise rating and the social rating of the product and generate a total rating for the product.
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12. A method of implementing an rating and ranking application, the method comprising:
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identifying a social entity context from a plurality of social entity contexts about a product; determining a type of the social entity context; based on the type of the social entity context, assigning a weighted value to a first social entity context; extracting text from the social entity context; analyzing the extracted text from the social entity context to determine a semantic rating for the social entity context; determining the social entity context'"'"'s author; analyzing the author to determine an author credibility rating for the author; determining a non-semantic rating of the social entity context; analyzing one or more reviewers of the social entity context; based on the semantic rating, author credibility rating, non-semantic rating, the one or more reviewers credibility rating, and the assigned weight, determining an overall rating of the social entity context; based on an average of the overall rating of the social entity context and the plurality of social entity contexts, determining a social rating for the product; determining an enterprise rating of the product; and averaging the enterprise rating and the social rating of the product and generating a total rating for the product. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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Specification