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DETECTING CONFLICTS IN EMAIL MESSAGES

  • US 20110302251A1
  • Filed: 06/04/2010
  • Published: 12/08/2011
  • Est. Priority Date: 06/04/2010
  • Status: Active Grant
First Claim
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1. An electronic out-of-office message analysis method comprising:

  • for each of a plurality of users;

    receiving a user-generated electronic out-of-office message in a natural language in which a time window of absence and at least one alternate named contact are expressed;

    with a computer processor, based on the out-of-office message, generating a structured representation of the out-of-office message which links the alternate contact to a normalized representation of the time window;

    storing the structured representation of the out-of-office message in a database;

    determining, from the database, whether a current user'"'"'s out-of-office message conflicts with another user'"'"'s out-of-office message; and

    if a conflict is detected, notifying the current user of the conflict.

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