Method of and system for advising level of availability in a digital communication

• US 20110302253A1
• Filed: 06/04/2010
• Published: 12/08/2011
• Est. Priority Date: 06/04/2010
• Status: Abandoned Application

• Current Assignee: Mitel Networks Corporation
• Original Assignee: Mitel Networks Corporation
• Inventors: Simpson-Anderson, Kari, Setzer, Ron
• Application Number:
  US12/802,341
• Publication Number:
  US 20110302253A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

A system and method is described where Instant Message (IM) and other semi-synchronous communication sessions may be tied to the user'"'"'s current dynamic status in order to share with collaborating parties, the degree of attention that a user may provide to the session. IM allows for collaboration even when a user cannot provide his/her full attention to an exchange, however, it will increase the efficiency and avoid misunderstandings if the user can send updates on his current level of attention along with explanatory messages when there is a significant change in the user dynamic status. For example, if the user has to go to a meeting or receives an important telephone call during an IM session, the other party will be advised accordingly. Thus, recipients will not assume that they are being ignored or that the user has become frustrated with the exchange.

Claims

1. A method of semi-synchronous communication comprising:

establishing a semi-synchronous communication between a user and a second party;

responding to a change in said user'"'"'s level of attentiveness to said semi-synchronous communication by;

generating a status message addressed to said second party;

populating said generated status message with an indicator of said user'"'"'s new level of attentiveness, and an explanation; and

transmitting said explanatory status message to said second party.

2. The method of claim 1 further comprising generating a record of said semi-synchronous communication in an Activity Table, said record including identification of said second party.

3. The method of claim 1 further comprising detecting a change in said user'"'"'s level of attentiveness by detecting a change in said user'"'"'s dynamic status.

4. The method of claim 3 comprising detecting a change in said user'"'"'s level of attentiveness by detecting that:

the user has placed a telephone call;

the user has received a telephone call;

the user'"'"'s electronic calendar indicates that he/she has a meeting scheduled;

a lack of recent keyboard activity has been detected;

recent keyboard activity has been detected;

the user has placed or received a call from a “

special”

individual or group;

dynamic status has changed;

or

dynamic status has changed to “

Gone home”

.

5. The method of claim 1 further comprising populating said explanation with consideration for the identity of said remote user.

6. The method of claim 1 further comprising populating said explanation with consideration for the class of said second user.

7. The method of claim 3 further comprising populating said explanation based on other context parameters of said user.

8. The method of claim 5 further comprising populating said explanation based on other context parameters of said second party.

9. The method of claim 1 wherein said transmitting comprises transmitting said explanatory status message only if sufficient time has elapsed since a previous explanatory status message was sent, thereby preventing a multiplicity of nuisance messages from being transmitted.

10. The method of claim 1 further comprising populating said explanation using a set of rules.

11. The method of claim 10 wherein said rules comprise administrator-defined rules and user-defined rules.

12. The method of claim 11 wherein said populating said explanation with said administrator rules and said user rules further comprises resolving conflicts between said administrator rules and said user rules.

13. The method of claim 1 wherein said semi-synchronous communication is an Instant Message (IM) session.

14. The method of claim 1 further comprising the step of responding to a local application suppressing display of Instant Messages by generating, populating and transmitting a corresponding explanatory status message to said second party.

15. A communication device having a user associated with it, said communication device comprising:

means for providing semi-synchronous communication with a second communication device; and

means responsive to a change in said user'"'"'s level of attentiveness to said semi-synchronous communication by;

generating a status message addressed to said second communication device;

populating said generated status message with an indicator of said user'"'"'s new level of attentiveness, and an explanation for the change in the level of attentiveness; and

transmitting said explanatory status message to said second communication device.

16. A system for semi-synchronous communication comprising:

a first communication device having a user associated with it;

a second communication device; and

a communication network interconnecting said first and said second communication devices,

wherein said first and said remote communication devices being operable to participate in a semi-synchronous communication; and

said first communication device being operable to respond to a change in said user'"'"'s level of attentiveness to said semi-synchronous communication by;

generating a status message addressed to said second communication device;

populating said generated status message with an indicator of said user'"'"'s new level of attentiveness, and an explanation; and

transmitting said explanatory status message to said second communication device.

17. The system of claim 16 wherein said first communication device is operable to generate a record of said semi-synchronous communication in an Activity Table, said record including identification of said remote communication device.

18. The system of claim 16 wherein said first communication device is operable to detect a change in said user'"'"'s level of attentiveness by detecting a change in said user'"'"'s dynamic status.

19. The system of claim 18 wherein said first communication device is operable to detect a change in said user'"'"'s level of attentiveness by detecting that:

the user has placed a telephone call;

the user has received a telephone call;

the user'"'"'s electronic calendar indicates that he/she has a meeting scheduled;

a lack of recent keyboard activity has been detected;

recent keyboard activity has been detected;

the user has placed or received a call from a “

special”

individual or group;

the dynamic status has changed;

or

the dynamic status has changed to “

Gone home”

.

20. The system of claim 16 wherein said semi-synchronous communication is an Instant Message (IM) session.