METHOD AND APPARATUS FOR MANAGING CONTACTS
First Claim
1. A computer-implemented method of an entity managing contacts, comprising:
- receiving identification information from the contact at an input station of the entity;
matching the identification information to a contact account; and
transmitting a notification of interaction between the contact and the input station to a person other than the contact, defined for the contact account by the entity.
2 Assignments
0 Petitions
Accused Products
Abstract
A computer-implemented method of an exhibitor interacting with a visitor and acquiring, managing, and qualifying leads, comprises: receiving identification information from the visitor at an input station; matching the identification information to a visitor account; and transmitting a notification of attendance by the visitor at the input station to a contact other than the visitor, defined for the visitor account by the exhibitor. The method may further comprise: collecting behavior information from the visitor defining one or more of type, quality and quantity of interactions between the visitor and the exhibitor, during the interactions; and updating records in a leads database linking the visitor account to the behavior information, while collecting the behavior information. The method may yet further comprise: computing lead qualification analytics as records in the leads database are updated; and updating records in the leads database linking the visitor account to computed lead qualification analytics, while computing lead qualification analytics. In another variation, the method may further comprise: providing substantially continuous, real-time leads database access to an exhibitor-designated contact other than the visitor. A system for an exhibitor interacting with a visitor and acquiring, managing, and qualifying leads, comprises: a first computer at an exhibitor site executing a visitor data collection client; a second computer remote from the exhibitor site executing a lead qualification database server, connected by a communications network to the first computer; and an exhibitor contact terminal connected to the communications network for access to the lead qualification database server of the second computer.
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Citations
11 Claims
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1. A computer-implemented method of an entity managing contacts, comprising:
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receiving identification information from the contact at an input station of the entity; matching the identification information to a contact account; and transmitting a notification of interaction between the contact and the input station to a person other than the contact, defined for the contact account by the entity. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for an entity interacting with a contact, comprising:
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a first computer at a first site executing a contact data collection client; a second computer remote from the first site executing a lead qualification database server, connected by a communications network to the first computer; and a terminal inaccessible to the contact, connected to the communications network for access to the lead qualification database server of the second computer.
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Specification