BUSINESS MANAGEMENT SYSTEM AND PORTABLE TERMINAL DEVICE

• US 20110313819A1
• Filed: 02/25/2010
• Published: 12/22/2011
• Est. Priority Date: 02/27/2009
• Status: Abandoned Application

• Current Assignee: Mobile System 7
• Original Assignee: Mobile System 7
• Inventors: Nakamura, Yoshikazu
• Application Number:
  US13/203,595
• Publication Number:
  US 20110313819A1
• Time in Patent Office: Days
• US Class Current: 705/7.39
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 30/00 Commerce

Abstract

Provided is a business management system that performs a business management of a plurality of stores in a collective manner. The system includes a first terminal device, a second terminal device, and a management server. The first terminal device sets a time at which a first operation is inputted by a visitor via an input device installed in the store as a visiting time, and generates a visitor number for sequentially leading the visitor while associating the visitor number with the visiting time. The second terminal device inputs the visitor number and a preset second operation. The management server obtains a service time (a time period from a service start time till a service end time) and a waiting time (a time period from the visiting time till the service start time), and aggregates the service time and the waiting time on a time-series basis for each store.

Claims

1. A business management system that performs a business management of a plurality of stores, in which a service at the window is carried out, in a collective manner, the system comprising:

a first terminal device that;

sets a time at which a preset first operation performed by a visitor to the store is inputted via an input device installed in the store as a visiting time, and generates a visitor number used to sequentially lead the visitor to the window while associating the visitor number with the visiting time;

a second terminal device that inputs the visitor number generated by the first terminal device and a preset second operation performed by an employee of the store; and

a management server that;

sets a time at which the visitor number is inputted via the second terminal device as a service start time and a time at which the second operation is inputted as a service end time;

obtains a service time, which is a time period from the service start time till the service end time, and a waiting time, which is a time period from the visiting time till the service start time, and aggregates the service time and the waiting time on a time-series basis for each of the stores.

2. The business management system according to claim 1,

wherein the first terminal device is a fixed terminal device that performs wired communications with the management server, and

wherein the second terminal device is a portable terminal device that performs wireless communications with the fixed terminal device in the store.

3. The business management system according to claim 2,

wherein the portable terminal device transmits a first time information, which includes the service start time and the service end time, to the fixed terminal device while associating the first time information with the visitor number,

wherein, when receiving the first time information from the portable terminal device, the fixed terminal device transmits a second time information, in which the visiting time, the service start time, and the service end time are associated based on the visitor number, to the management server, and

wherein, when receiving the second time information from the fixed terminal device, the management server aggregates a number of served visitors and a number of waiting visitors per unit time for each of the stores by counting the service time and the waiting time.

4. The business management system according to claim 3,

wherein the fixed terminal device outputs a ticket having a visitor identification code affixed thereto to identify the visitor number, and

wherein the portable terminal device includes a reading unit that reads an identification code used to identify information, and inputs the visitor number by reading the visitor identification code affixed to the ticket via the reading unit.

5. The business management system according to claim 4,

wherein the portable terminal device inputs an employee ID, which has been assigned to each employee in advance, by reading an employee identification code used to identify the employee ID via the reading unit, and transmits the first time information to the fixed terminal device while associating the first time information with the employee ID,

wherein, when receiving the first time information from the portable terminal device, the fixed terminal device transmits a work information, in which the employee ID and the second time information are associated based on the visitor number, to the management server, and

wherein, when receiving the work information from the fixed terminal device, the management server aggregates the service time for each of the employee IDs.

6. The business management system according to claim 5,

wherein, when a content of service is inputted via the second operation, the portable terminal device transmits the first time information to the fixed terminal device while associating the first time information with the content of service,

wherein, when receiving the first time information from the portable terminal device, the fixed terminal device transmits the work information to the management server while associating the content of service with the work information based on the visitor number, and

wherein, when receiving the work information from the fixed terminal device, the management server aggregates the content of service while associating the content of service with the service time.

7. The business management system according to claim 4,

wherein the portable terminal device inputs a goods ID, which has assigned to each goods in advance, by reading a goods identification code used to identify the goods ID via the reading unit, and counts a number of times the goods ID has been inputted as a quantity of inventory of the goods corresponding to the goods ID, and

wherein the management server aggregates the quantity of inventory of each of the goods in each of the stores via the portable terminal device.

8. The business management system according to claim 7,

wherein the management server transmits a number of each of the goods to be warehoused to the fixed terminal device while associating the number of each of the goods to be warehoused with the goods ID, and

wherein the portable terminal device includes a first storage unit that stores the quantity of inventory of the goods corresponding to the goods ID and, when receiving the number of each of the goods to be warehoused via the fixed terminal device, the portable terminal device adds the number of each of the goods to be warehoused to the quantity of inventory of the goods corresponding to the goods ID, which is stored in the first storage unit.

9. The business management system according to claim 7,

wherein the management server transmits a sales price of each of the goods to the fixed terminal device while associating the sales price with the goods ID, and

wherein the portable terminal device includes a second storage unit that stores the sales price of the goods corresponding to the goods ID and, when receiving the sales price of each of the goods via the fixed terminal device, the portable terminal device updates the sales price of the goods corresponding to the goods ID, which is stored in the second storage unit.

10. The business management system according to claim 2,

wherein, when a service item is inputted via the first operation, the fixed terminal device transmits the visitor number to the portable terminal device while associating the visitor number with the service item, and

wherein, when receiving the visitor number from the fixed terminal device, the portable terminal device displays the visitor number in numerical order for each of the service items.

11. A portable terminal device that:

performs wireless communications in a store, in which a service at the window is carried out, with a fixed terminal device, the fixed terminal device;

setting a time at which a preset first operation performed by a visitor to the store is inputted via an input device installed in the store as a visiting time, and

generating a visitor number used to sequentially lead the visitor to the window while associating the visitor number with the visiting time, and

constitutes a business management system that performs a business management of a plurality of the stores in a collective manner together with a management server that performs wired communications with the fixed terminal device and the fixed terminal device, the portable terminal device comprising;

an input device that inputs the visitor number generated by the fixed terminal device and a preset second operation; and

a transmission device that transmits, via the fixed terminal device, the visiting time, a service start time, and a service end time to the management server, the management server;

setting a time at which the visitor number is inputted via the input device as the service start time and a time at which the second operation is inputted as the service end time, and

aggregating a service time, which is a time period from the service start time till the service end time, and a waiting time, which is a time period from the visiting time till the service start time on a time-series basis.