BUSINESS MANAGEMENT SYSTEM AND PORTABLE TERMINAL DEVICE
First Claim
1. A business management system that performs a business management of a plurality of stores, in which a service at the window is carried out, in a collective manner, the system comprising:
- a first terminal device that;
sets a time at which a preset first operation performed by a visitor to the store is inputted via an input device installed in the store as a visiting time, and generates a visitor number used to sequentially lead the visitor to the window while associating the visitor number with the visiting time;
a second terminal device that inputs the visitor number generated by the first terminal device and a preset second operation performed by an employee of the store; and
a management server that;
sets a time at which the visitor number is inputted via the second terminal device as a service start time and a time at which the second operation is inputted as a service end time;
obtains a service time, which is a time period from the service start time till the service end time, and a waiting time, which is a time period from the visiting time till the service start time, and aggregates the service time and the waiting time on a time-series basis for each of the stores.
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Accused Products
Abstract
Provided is a business management system that performs a business management of a plurality of stores in a collective manner. The system includes a first terminal device, a second terminal device, and a management server. The first terminal device sets a time at which a first operation is inputted by a visitor via an input device installed in the store as a visiting time, and generates a visitor number for sequentially leading the visitor while associating the visitor number with the visiting time. The second terminal device inputs the visitor number and a preset second operation. The management server obtains a service time (a time period from a service start time till a service end time) and a waiting time (a time period from the visiting time till the service start time), and aggregates the service time and the waiting time on a time-series basis for each store.
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Citations
11 Claims
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1. A business management system that performs a business management of a plurality of stores, in which a service at the window is carried out, in a collective manner, the system comprising:
a first terminal device that; sets a time at which a preset first operation performed by a visitor to the store is inputted via an input device installed in the store as a visiting time, and generates a visitor number used to sequentially lead the visitor to the window while associating the visitor number with the visiting time; a second terminal device that inputs the visitor number generated by the first terminal device and a preset second operation performed by an employee of the store; and a management server that; sets a time at which the visitor number is inputted via the second terminal device as a service start time and a time at which the second operation is inputted as a service end time; obtains a service time, which is a time period from the service start time till the service end time, and a waiting time, which is a time period from the visiting time till the service start time, and aggregates the service time and the waiting time on a time-series basis for each of the stores. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A portable terminal device that:
performs wireless communications in a store, in which a service at the window is carried out, with a fixed terminal device, the fixed terminal device; setting a time at which a preset first operation performed by a visitor to the store is inputted via an input device installed in the store as a visiting time, and generating a visitor number used to sequentially lead the visitor to the window while associating the visitor number with the visiting time, and constitutes a business management system that performs a business management of a plurality of the stores in a collective manner together with a management server that performs wired communications with the fixed terminal device and the fixed terminal device, the portable terminal device comprising; an input device that inputs the visitor number generated by the fixed terminal device and a preset second operation; and a transmission device that transmits, via the fixed terminal device, the visiting time, a service start time, and a service end time to the management server, the management server; setting a time at which the visitor number is inputted via the input device as the service start time and a time at which the second operation is inputted as the service end time, and aggregating a service time, which is a time period from the service start time till the service end time, and a waiting time, which is a time period from the visiting time till the service start time on a time-series basis.
Specification