SYSTEMS AND METHODS OF FORWARDING COMMUNICATION REQUESTS BASED ON HANDLING INSTRUCTIONS IN AN INTERNET PROTOCOL ENVIRONMENT
First Claim
1. A method of processing communication requests based on handling instructions in an Internet Protocol (IP) environment, comprising:
- receiving an outgoing communication request that originates from a communications device of a first member of a user group;
obtaining communication handling instructions for the user group based on an identifier associated with the user group, wherein the communication handling instructions indicate how outgoing communications that originate from members of the user group should be handled; and
attempting to transmit the communication request based on the obtained communication handling instructions.
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Accused Products
Abstract
A IP telephony service allows customers to form user groups. Each user group can include multiple members, each of whom have their own telephony device. When a member of a user group sends an outgoing communication from one of the telephony devices associated with the user group, the service obtains communication handling instructions for the user group. The outgoing communication is then processed in accordance with the handling instructions. This could include sending copies of the outgoing communication to the telephony devices of other members of the user group. This could also include sending the outgoing communication with an origination identifier associated with the user group, rather than an origination identifier associated with the member'"'"'s telephony device.
34 Citations
21 Claims
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1. A method of processing communication requests based on handling instructions in an Internet Protocol (IP) environment, comprising:
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receiving an outgoing communication request that originates from a communications device of a first member of a user group; obtaining communication handling instructions for the user group based on an identifier associated with the user group, wherein the communication handling instructions indicate how outgoing communications that originate from members of the user group should be handled; and attempting to transmit the communication request based on the obtained communication handling instructions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A system for processing communication requests based on handling instructions in an Internet Protocol (IP) environment, comprising:
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means for receiving an outgoing communication request that originates from a communications device of a first member of a user group; means for obtaining communication handling instructions for the user group based on an identifier associated with the user group, wherein the communication handling instructions indicate how outgoing communications that originate from members of the user group should be handled; and means for attempting to transmit the communication request based on the obtained communication handling instructions.
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21. A system for processing communication requests based on handling instructions in an Internet Protocol (IP) environment, comprising:
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a receiving unit that receives an outgoing communication request that originates from a communications device of a first member of a user group; a handing unit that obtains communication handling instructions for the user group based on an identifier associated with the user group, wherein the communication handling instructions indicate how outgoing communications that originate from members of the user group should be handled; and a transmitting unit that attempts to transmit the communication request based on the obtained communication handling instructions.
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Specification