Automated Mobile Intelligent Communication Processing System

• US 20110319061A1
• Filed: 06/25/2010
• Published: 12/29/2011
• Est. Priority Date: 06/25/2010
• Status: Active Grant

• Current Assignee: NeuStar Information Services, Inc. (Neustar Incorporated)
• Original Assignee: Targus Information Corporation (Neustar Incorporated)
• Inventors: Shaffer, James D., Schmackpfeffer, Craig S., Shanken, Ross, Burye, Alan C.
• Granted Patent: US 8,457,613 B2
• Time in Patent Office: Days
• US Class Current: 455/415
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04M 2203/354 Reverse directory service
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile

Abstract

A system and method for providing enhanced information to a mobile communication device regarding a calling device is described. The system and method includes receiving an incoming call request at a mobile communication device including the identifier of the calling device. An information request is then formulated including the identifier of the calling device. The information request is transmitted from the mobile communication device to the query processing center via a data communication channel. A response is then obtained from the data processing center and transmitted to the mobile phone via the data communication channel. The response received from the data processing center includes the requested information related to the calling device.

Claims

1. A method for providing enhanced information to a mobile communication device regarding a calling device, the method comprising:

receiving an incoming call request at a mobile communication device including an identifier of the calling party;

formulating a query for information related to the calling party that includes the identifier of the calling party;

determining whether a communication channel is available to transmit the query for information to a query processing server via the data communication channel;

transmitting the information request from the mobile communication device to the query processing server via the communication channel if the communication channel is available;

storing the query for information in a data store on the mobile communication device if the communication channel is unavailable;

monitoring the communication channel until the communication channel becomes available;

transmitting the information request from the mobile communication device to the query processing server via the communication channel when the communication channel becomes available; and

receiving a response including the requested information related to the calling party at the mobile communication device via the communication channel.

2. The method of claim 1 further comprising:

displaying on the mobile communication device the caller information included in the response in real-time if the response is received before the call request times out.

3. The method of claim 1 further comprising:

displaying on the mobile communication device the caller information included in the response the next time an incoming call request is received at the mobile communication device from the calling party.

4. The method of claim 3 further comprising:

creating an entry in a caller information data store on the mobile communication device using information from the response received via the data communication channel; and

wherein displaying on the mobile communication device the caller information included in the response the next time an incoming call request is received at the mobile communication device further comprises;

accessing the entry in the caller information data store; and

displaying caller information from the entry on a display of the mobile communication device.

5. The method of claim 3 further comprising:

creating a contact list entry associated with the calling party on a contact list of the mobile communication device using information from the response received via the data communication channel; and

wherein displaying on the mobile communication device the caller information included in the response the next time an incoming call request is received at the mobile communication device further comprises;

accessing the entry in the contact list associated with the calling party; and

displaying caller information from the contact list entry on a display of the mobile communication device.

6. The method of claim 1 wherein the transmitting step is performed while the mobile communication device is in connection with the calling device.

7. The method of claim 1 wherein the voice communication channel and the data communication channel cannot be used simultaneously by the mobile communication device.

8. A method of providing enhanced information to a mobile communication device regarding a calling device wherein the mobile communication device receives the identifier of a calling device, the method comprising:

receiving a request for information from a mobile communication device over a communication channel, the request including an identifier of a calling device;

accessing a local database and obtaining information related to the request using the identifier of the calling device;

determining whether additional information is required from one or more remote third party data sources;

requesting information related to the request from the one or more remote third party data sources if additional information is required;

receiving response information from the one or more remote third party data sources;

correlating the response information from the third party data stores with information retrieved from the local database to generate a response to the request for information from the mobile communication device; and

transmitting the response to the request for information to the mobile communication device via the communication channel.

9. The method of claim 8 wherein the communication channel is a data communication channel.

10. The method of claim 8 wherein the step of requesting information from the one or more remote third party data sources is not performed if information related to the request is available in the local data store.

11. The method of claim 8 further comprising:

storing the correlated response information in the local database; and

providing the correlated information from the local database in response to a subsequent request for information related to the calling device.

12. An automated mobile intelligent call processing device comprising:

a telephony controller configured to receive an incoming call request from a calling device;

an application programming interface (API) module configured to obtain notification of the incoming call request including the identifier of the calling device, to generate and forward the notification;

a data controller configured to establish and maintain communication via a communication channel;

a query module coupled to the data controller and configured to receive the notification from the API module, to formulate an information request including the identifier of the calling device, to establish a connection with the data controller to transmit the information request via the communication channel and to receive the obtained requested information via the communication channel, the obtained requested information including customized information related to the calling device; and

an off-call query module coupled to the query module and configured to receive the identifier of the calling device from the query module if the data communication channel was unavailable for transmitting the information request, to monitor the communication channel for availability, and to transmit the information request via the communication channel when the communication channel becomes available, to receive the requested information via the communication channel, and to store the requested information in a caller information data store.

13. The device of claim 12 wherein the communication channel is a data communication channel.

14. The device of claim 12 wherein the device further comprises:

a display selector module configured to display on the device information related to the calling party.

15. The device of claim 14 wherein the off-call query module is configured to create an entry in a caller information data store on the device using information from the response received via the communication channel;

and

wherein the display selector module is configured to access the entry in the caller information data store and to display caller information from the entry on the display of the device the next time an incoming call request is received at the device from the calling device.

16. The device of claim 14 wherein the off-call query module is configured to create a contact list entry associated with the calling device on the device using information from the response received via the data communication channel;

and

wherein the display selector module is configured to access the contact list entry and to display caller information from the contact list entry on the display of the device the next time an incoming call request is received at the device from the calling device.

17. The device of claim 12 wherein the voice communication channel and the data communication channel cannot be used simultaneously by the mobile device.

18. An automated mobile intelligent call processing system comprising:

a storage device for storing records associated with multiple identifiers;

an information gateway module coupled to the storage device and configured to receive a request for information from a mobile communication device over a communication channel, the request including an identifier of a calling device;

an information application module coupled to the storage device and configured to receive the identifier from the information gateway module, to access the storage device to obtain the requested information, to make a determination whether to access additional information from at least one third party data server, and to access the at least one third party data server if the information application module determines that additional information is necessary to satisfy the request for information, wherein the information application module is configured to correlate the information from the storage device and the additional information from the at least one third party data server to generate the requested information; and

a communication module coupled to the information application module and configured to transmit the requested information relating to the calling device via the communication channel.

19. The system of claim 18 wherein the communication channel is a data communication channel.

20. The system of claim 18 wherein the information application module is configured to access the at least one third party data server if the information request is not available in the storage device.

21. The system of claim 18 wherein the information application module is configured to store the correlated information in the storage device and to provide the correlated information from the local database in response to a subsequent request for information related to the calling device.

22. A method for providing enhanced information to a mobile device a party to a communication with the mobile communication device, the method comprising:

receiving an incoming communication at the mobile device, the incoming communication including an identifier of the party sending the communication to the mobile device;

formulating a query for information related to the party sending the communication that includes the identifier of the party;

determining whether a communication channel is available to transmit the query for information to query processing server;

transmitting the information request from the mobile communication device to the query processing server via the communication channel if the communication channel is available;

storing the query for information in a data store on the mobile device if the communication channel is unavailable;

monitoring the data communication channel until the communication channel becomes available;

transmitting the information request from the mobile device to the query processing server via the data communication channel when the data communication channel becomes available; and

receiving a response including the requested information related to the party sending the communication at the mobile device via the data communication channel.

23. The method of claim 22 further comprising:

displaying on the mobile device the requested information related to the party sending the communication.

24. The method of claim 23 wherein the requested information related to the party sending the communication can be displayed on the mobile device in real-time as the requested information is received at the mobile device.

25. The method of claim 23 further comprising:

creating an entry in a contact information data store on the mobile device using information from the response received via the data communication channel; and

wherein upon receiving a subsequent communication from the party sending the communication the mobile device, performing the following steps

accessing the entry in the contact information data store; and

displaying contact information from the entry on a display of the mobile device.

26. A method of providing enhanced information to a mobile device regarding a party to a communication with the mobile communication device, the method comprising:

receiving a request for information from a mobile device over a communication channel, the request including an identifier of a contact for whom information is desired;

accessing a local database and obtaining information related to the contact using the identifier from the request;

determining whether additional information is required from one or more remote third party data sources;

requesting information related to the contact from the one or more remote third party data sources if additional information is required;

receiving response information from the one or more remote third party data sources;

correlating the response information from the third party data stores with information retrieved from the local database to generate a response to the request for information from the mobile device; and

transmitting the response to the request for information to the mobile device via the data communication channel.

27. The method of claim 26 wherein the communication channel is a data channel.

28. The method of claim 26 wherein the step of requesting information from the one or more remote third party data sources is not performed if information related to the request is available in the local data store.

29. The method of claim 26 further comprising:

storing the correlated response information in the local database; and

providing the correlated information from the local database in response to a subsequent request for information related to the calling device.