Systems and methods for valuation of tangible items

• US 20110320222A1
• Filed: 03/11/2010
• Published: 12/29/2011
• Est. Priority Date: 03/11/2009
• Status: Abandoned Application

• Current Assignee: Enservio Incorporated (Solera Holdings Incorporated)
• Original Assignee: Enservio Incorporated (Solera Holdings Incorporated)
• Inventors: Fini, James, Steele, Andrew
• Application Number:
  US12/659,539
• Publication Number:
  US 20110320222A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0278 Product appraisal
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Computer-based tangible property item valuation systems and methods are disclosed. In one general aspect, these include business logic responsive to a machine-readable inventory listing comprising a plurality of machine-readable entries that each include at least a description of an item to be valued. A database stores valuation information for at least a plurality of the item entries, and logic is provided for assembling a valuation listing that includes valuation information retrieved from the database for at least a plurality of the item entries.

Claims

1. A computer-based tangible property item valuation method, comprising:

receiving a machine-readable inventory listing comprising a plurality of machine-readable entries that each include at least a description of an item to be valued,

retrieving digitally stored valuation information from a database for at least a plurality of the item entries, and

assembling a valuation listing that includes valuation information, retrieved from the database for at least a plurality of the item entries.

2. The method of claim 1 further including the steps of applying digitally stored business rules to the machine-readable entries in the claim and deriving machine-readable valuation information for at least one of the item entries in the inventory listing based on the business rules, and wherein the step of assembling assembles a valuation listing that includes valuation information retrieved from the database and valuation information derived from at least one of the business rules.

3. The method of claim 1 wherein the business rules include at least one business rule that is operative to detect descriptions of negotiable instruments and wherein the valuation information derived for this rule includes an amount for the negotiable instrument.

4. The method of claim 1 wherein the business rules include at least one business rule that is operative to detect an exclusion identifier in the inventory listing and wherein this business rule is operative to prevent the step of retrieving from taking place for an entry that includes the exclusion identifier.

5. The method of claim 1 wherein the business rules include at least one business rule that is operative to detect potential unit of measure errors.

6. The method of claim 1 wherein the business rules include at least one business rule that is operative to cause different valuation results to be included in the valuation listing in response to different service-level specifications.

7. The method of claim 1 wherein at least some of the business rules prevent the step of retrieving from taking place and wherein the step of assembling assembles the valuation listing with valuation information resulting from the business rules for at least some of the item entries and with valuation information retrieved from the database for at least some other of the item entries.

8. The method of claim 1 wherein the valuation method is an insurance valuation method and wherein the machine-readable inventory listing is an insurance claim inventory listing.

9. The method of claim 1 wherein the business rules include at least one business rule that is operative to distinguish between different classes of users.

10. The method of claim 1 further including a step of providing a graphical outlining control that is responsive to user actuation to collapse item entries in the valuation listing into category headings.

11. A computer-based tangible property item valuation method, comprising:

receiving a machine-readable item entry of an inventory listing that includes at least a description of an item to be valued,

receiving machine-readable background information pertaining to the inventory listing as a whole, and

retrieving digitally stored valuation information from a database for the item entries in the listing using a search strategy that includes provisions for accessing both a description for that item entry and the background information for the inventory listing.

12. The method of claim 11 wherein the step of receiving background information is responsive to machine-readable information about the nature of an insured peril that affected the items in the inventory listing.

13. The method of claim 11 wherein the step of receiving background information is responsive to machine-readable information about the type of insurance coverage that covered the items in the inventory listing.

14. The method of claim 11 wherein the step of receiving background information is responsive to machine-readable demographic information about a policy holder for an insurance policy that covered the items in the inventory listing.

15. The method of claim 11 wherein the step of receiving background information is responsive to machine-readable demographic information about an owner of the items in the inventory listing.

16. The method of claim 11 wherein the step of retrieving employs a search strategy that is operative to access the background information in defining at least one of a query formulation, a search type selection, a result filtering specification, and a certainty determination specification.

17. A computer-based tangible property item valuation method, comprising:

receiving a machine-readable inventory listing comprising a plurality of machine-readable entries that each include at least a description of an item to be valued,

extracting information from one of the item entries,

extracting information from one or more further ones of the item entries, and

retrieving digitally stored valuation information from a database of items for a least the one of the item entries both based on the description for that item entry and based on information about the further item entries.

18. The method of claim 17 wherein the information about the other item entries is based on retrieved valuation information for the other entries.

19. A computer-based tangible property item valuation method, comprising:

receiving a machine-readable inventory listing comprising a plurality of machine-readable entries that each include at least a description of an item to be valued,

applying an automatic computer-based reserve estimating process to the inventory listing,

electronically communicating a result of the computer-based estimating process to a user, and

retrieving digitally stored valuation information from a database for item entries in the inventory listing, wherein at least part of the step of retrieving takes place after the step of communicating.

20. A computer-based tangible property item valuation method, comprising:

receiving a machine-readable item record that includes at least a natural language description of an item to be valued, wherein the natural language description includes a plurality of words,

detecting linguistic features in the natural language description in the machine readable item record,

applying a set of item information extraction rules to the linguistic features to create a distilled query, and

retrieving digitally stored valuation information from a database for the machine-readable item record using the distilled query.

21. The method of claim 20 wherein the step of detecting detects a first noun-phrase in the natural language description and the step of applying extracts the first noun-phrase and adds it to the distilled query.

22. The method of claim 20 wherein the step of detecting detects a first noun in a first noun-phrase and the step of applying extracts the first noun and adds it to the distilled query.

23. The method of claim 21 wherein the step of applying a set of information extraction rules excludes all terms to the right of the first noun.

24. The method of claim 22 further including the step of adding one or more words to the left of the first noun based on the relevance testing of the one or more words.

25. The method of claim 20 further including a step of determining whether the description was entered in a deliberately reversed inventory-specific format, and wherein the step of detecting linguistic features is responsive to a result of the step of determining.

26. The method of claim 20 wherein the step of detecting detects terms with low information content and wherein the step of applying a set of information extraction rules excludes the detected low-information content terms from the distilled query.

27. A computer-based tangible property item valuation method, comprising:

receiving a machine-readable item record that includes at least a description of an item to be valued,

retrieving digitally stored valuation information from a database for the item entries,

deriving a confidence measure for the valuation information for each of the entries, and

communicating both the retrieved valuation information and the confidence measure to a user for at least one of the item entries.

28. The method of claim 27 further including a step of presenting at least one graphical cue to identify item entries for which the step of deriving has returned a confidence value that is below a predetermined threshold.

29. The method of claim 27 further including a step of assembling a valuation listing and wherein the step of communicating communicates the retrieved valuation information and the confidence measure through the valuation listing.

30. The method of claim 29 wherein the valuation listing and the inventory listing are part of a combined listing.

31. The method of claim 29 further including a step of presenting at least one graphical cue to identify item entries for which the step of deriving has returned a confidence value that is below a predetermined threshold.

32. The method of claim 29 further including a step of providing a graphical outlining control that is responsive to user actuation to collapse item entries in the valuation listing into category headings.

33. The method of claim 27 wherein the step of retrieving retrieves the digitally stored valuation information from a relational database that includes structured and unstructured content.

34. A computer-based tangible property item valuation method, comprising:

receiving from a first user a first machine-readable item record that includes at least a description of an item to be valued,

applying a first set of rules to the first machine-readable item record from the first user,

retrieving digitally stored valuation information from a database for the first machine-readable item record,

presenting to the first user at least some of the retrieved digitally stored valuation information for the first machine-readable item record, wherein content of the digitally stored valuation information presented to the first user is responsive to the step of applying a first set of rules,

receiving from a second user a second machine-readable item record that includes at least a description of an item to be valued,

applying a second set of rules to the second machine-readable item record from the second user, wherein the second set of rules is different from the first set of rules,

retrieving digitally stored valuation information from a database for the second machine-readable item record, and

presenting to the second user at least some of the retrieved digitally stored valuation information for the second machine-readable item record, wherein content of the digitally stored valuation information presented to the first user is responsive to the step of applying a second set of rules.

35. The method of claim 34 wherein the step of applying the first set of rules and the step of applying the second set of rules both apply group-level access rules.

36. The method of claim 34 wherein the step of applying the first set of rules is based on a profile for the first user and the step of applying the second set of rules is based on a profile for the second user.

37. A computer-based tangible property item valuation system based on stored instructions operative to run on a processor, comprising:

business logic responsive to a machine-readable inventory listing comprising a plurality of machine-readable entries that each include at least a description of an item to be valued,

a database for storing valuation information for at least a plurality of the item entries, and

logic for assembling a valuation listing that includes valuation information retrieved from the database for at least a plurality of the item entries.

38. The system of claim 37 further including storage for history information and wherein the business logic is responsive to the history information storage.

39. The system of claim 37 further including storage for user profiles and wherein the business logic is responsive to the user profile storage.

40. The system of claim 37 further including storage for claim and policy data information and wherein the business logic is responsive to the claim and policy data storage.

41. The system of claim 37 further including a claim estimator responsive to the stored valuation information in the database.

42. The system of claim 37 further including a claim output interface responsive to the stored valuation information in the database.

43. The system of claim 37 further including a graphical outlining control that is responsive to user actuation to collapse item entries in the valuation listing into category headings.

44. The system of claim 37 further including logic for detecting linguistic features in a natural language description in the machine readable item record.

45. The system of claim 37 further including logic for deriving a confidence measure for the valuation information for each of the entries.

46. A computer-based tangible property item valuation system based on stored instructions operative to run on a processor, comprising:

logic for receiving a machine-readable inventory listing comprising a plurality of machine-readable entries that each include at least a description of an item to be valued,

logic for retrieving digitally stored valuation information from a database for at least a plurality of the item entries, and

logic for assembling a valuation listing that includes valuation information retrieved from the database for at least a plurality of the item entries.

47. The system of claim 46 wherein the valuation system is an insurance valuation system and wherein the machine-readable inventory listing is an insurance claim inventory listing.

48. The system of claim 46 wherein the business logic implements at least one business rule that is operative to distinguish between different classes of users.

49. A computer-based tangible property item valuation system, comprising:

means for receiving a machine-readable inventory listing comprising a plurality of machine-readable entries that each include at least a description of an item to be valued,

means for retrieving digitally stored valuation information from database means for at least a plurality of the item entries, and

means for assembling a valuation listing that includes valuation information retrieved from the database for at least a plurality of the item entries.