SYSTEM AND METHOD FOR VOICEMAIL TO TEXT CONVERSION

• US 20120002794A1
• Filed: 07/01/2010
• Published: 01/05/2012
• Est. Priority Date: 07/01/2010
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: JACKSON, Jacqueline, ZUBAS, Michael
• Granted Patent: US 9,270,828 B2
• Time in Patent Office: Days
• US Class Current: 379/88.14
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A voicemail platform which provides a voicemail to text conversion service to a user includes a storage system which stores username data for a user of a voicemail to text conversion service, and a processing system. The processing system receives a voicemail message for the user, sends the voicemail message and the username data to a speech engine, receives text from the speech engine which is converted from the voicemail message using the username data to correctly spell all occurrences of the user'"'"'s name within the voicemail message, and sends the converted text to a device of the user.

Claims

1. A voicemail platform which provides a voicemail to text conversion service to a user, comprising:

a storage system which stores username data for a user of a voicemail to text conversion service; and

a processing system which;

receives a voicemail message for the user,

sends the voicemail message and the username data to a speech engine,

receives text from the speech engine which is converted from the voicemail message using the username data to correctly spell all occurrences of the user'"'"'s name within the voicemail message, and

sends the converted text to a device of the user.

2. A voicemail platform according to claim 1, wherein the converted text is delivered to the device of the user in the form of an email message.

3. A voicemail platform according to claim 1, wherein the username data is an email address of the user.

4. A voicemail platform according to claim 3, wherein the email address contains at least part of the user'"'"'s name.

5. A voicemail platform according to claim 1, wherein the voicemail platform determines the username data from an email address of the user.

6. A voicemail platform according to claim 1, wherein the device of the user is one of a phone, a personal digital assistant, a tablet device and a personal computer.

7. A voicemail platform according to claim 1, wherein the voicemail platform is operated by a telephone carrier, and the speech engine is operated by a third-party vendor.

8. A method for providing a voicemail to text conversion service to a user, comprising:

storing username data for a user of a voicemail to text conversion service in a storage system of a voicemail platform;

receiving a voicemail message for the user at the voicemail platform;

sending the voicemail message and the username data from the voicemail platform to a speech engine;

receiving text at the voicemail platform from the speech engine which is converted from the voicemail message using the username data to correctly spell all occurrences of the user'"'"'s name within the voicemail message; and

sending the converted text from the voicemail platform to a device of the user.

9. A method according to claim 8, wherein the converted text is delivered to the device of the user in the form of an email message.

10. A method according to claim 8, wherein the username data is an email address of the user.

11. A method according to claim 10, wherein the email address contains at least part of the user'"'"'s name.

12. A method according to claim 8, wherein the voicemail platform determines the username data from an email address of the user.

13. A method according to claim 8, wherein the device of the user is a phone, a personal digital assistant, a tablet device and a personal computer.

14. A method according to claim 8, wherein the voicemail platform is operated by a telephone carrier, and the speech engine is operated by a third-party vendor.

15. A non-transitory computer-readable medium storing a program for providing a voicemail to text conversion service to a user, the medium comprising:

code for storing username data for a user of a voicemail to text conversion service in a storage system of a voicemail platform;

code for receiving a voicemail message for the user at the voicemail platform;

code for sending the voicemail message and the username data from the voicemail platform to a speech engine;

code for receiving text at the voicemail platform from the speech engine which is converted from the voicemail message using the username data to correctly spell all occurrences of the user'"'"'s name within the voicemail message; and

code for sending the converted text from the voicemail platform to a device of the user.

16. A computer-readable medium according to claim 15, wherein the converted text is delivered to the device of the user in the form of an email message.

17. A computer-readable medium according to claim 15, wherein the username data is an email address of the user.

18. A computer-readable medium according to claim 17, wherein the email address contains at least part of the user'"'"'s name.

19. A computer-readable medium according to claim 15, wherein the voicemail platform determines the username data from an email address of the user.

20. A computer-readable medium according to claim 15, wherein the device of the user is a phone, a personal digital assistant, a tablet device and a personal computer.